Customer Service Quality Control

Christopher L. Justice

**** ******** ***.

University City, MO 63130

(c) 765-***-****

ab4mdk@r.postjobfree.com

Objective

Operations Professional with expertise in people management and an eye for

detail. Excellent computer skills. Strong ability to work independently

and meet important customer and project deadlines. Proven solid decision

making abilities, team building skills and the ability to work effectively

with others. Relocation to St. Louis area, pursuing an operations

management or related opportunity.

Career History

Packaging Concepts Inc. - St. Louis, MO February 2012-

Present

Production Supervisor

. Provide production floor supervisory support to a multi-shift and

multi department facility watching over 30 to 60+ direct reports and

multiple departments

. Consistently guide production to hit and exceed daily, weekly and

monthly goals

. Provide Environmental Health Safety training on a monthly basis

. Partake in our ongoing 5S endeavors through leadership, guidance and

input

. Work with operators, quality control, maintenance and upper management

to further advance our operations

. Monitor raw and work-in-progress inventories in order to help meet

customer demands

Shoreline Container - Holland, MI September 2006-

February 2012

Plant Production Superintendent -

Paperboard/Returnables/Specialties Divisions November 2010-

February 2012

. In addition to the Production Manager responsibilities listed below:

. Make production capability decisions on new parts

. Quote pricing and availability on parts for new and existing customers

. Expanded supervisory support to 50+ additional direct reports across 3

shifts

. Responsible for all plant scheduling aspects, personnel hours and

machine production

. Lead 5S events in Paperboard Division and support 5S events in

Specialties/Returnables

. Work with Shipping/Warehouse departments to ensure on-time delivery of

finished product

Production Manager - Paperboard/Returnables Divisions July 2008-November

2010

. Complete management control of production and staff, including

supervisor, team leaders, machine operators, Hilo drivers, and

Maintenance Department

. Implemented new operating system for production reporting, tracking,

and scheduling

. Redeveloped and implemented a new wearable tooling budget and rotation

structure

. Responsible for all scheduling aspects, personnel hours and machine

production

. Work side by side with Customer Service, Sales, Estimating,

Specialties, Design/Engineering and Maintenance teams to better serve

our customers

. Constantly working with operators to develop new ideas to aide

processes and to help with cutting costs

. Responsible for meeting budget by keeping labor and production costs

below goal

. Continue to work with Quality Department to perform quality control

audits on production in our ISO 9000/2001 environment

. Reduced labor costs by half by training and developing current

employees

. Consistently surpass goals and meet deadlines on a daily basis

. Perform additional duties co-managing the Specialties Department

Production/Converting Supervisor May 2007-July

2008

. Solely manage our 2nd shift staff of 30+ employees including team

leaders, machine operators, Hilo drivers, and mechanics

. Responsible for all aspects of scheduling on 2nd shift in conjunction

with our dayshift scheduling team

. Work side by side with Customer Service, Sales, Estimating, and Design

teams to better serve our customers

. Constantly working with our operators to develop new ideas to aide our

processes and to help with cutting costs

. Work with our Quality Department to perform quality control audits on

production in our ISO 9000/2001 environment

. Hire and fire to train and develop new employees to create a team that

has doubled its productivity over the last year

. Consistently surpass goals and meet deadlines on a daily basis

-Promoted to 2nd shift Production Supervisor after just 8 months

Machine Operator September 2006-May 2007

. Analyze orders to perform machine set up and execution of individual

jobs

. Confer with supervisor to interpret and modify client specifications

and evaluate machine

. Responsible for meeting personal daily deadlines

. Train and cultivate new personnel for production and quality control

. Develop new ideas for specific job setups and implementation

-Initially placed here as a temp by Manpower and was hired in as a

permanent employee after only two months. Began in the Specialties

Department, but after four months was given more responsibility and moved

to a Flexo in the Converting Department

Forest River, Inc. - Elkhart, IN January 2006-July

2006

Warranty Manager

. Assist manufacturers, dealers, and end customers with warranty returns

. Provide assistance with inventory control

. Contribute to the development of new products

Justice & Associates - South Bend, IN June 2004-June

2006

Property Manager

. Management and implementation of all daily operations, including

customer service to the tenants, administrative responsibilities and

general upkeep of the properties

. Provide remodeling and repair to 4 properties

. Perform maintenance on retail, commercial, and multi-family units

Education

Baker College - Flint, MI

Bachelor of Business Administration - Business Administration Magna Cum

Laude

Purdue University- W. Lafayette, IN

Course work towards a Bachelor's degree in Mechanical Engineering

Technology

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