Project Customer

Hiral G.Ladani

Email Id: ***************@*****.***

Contact no: 982-***-****, 886-***-****

Flat No E- 504, Madhu Bagh Residency,

Parvat Patia,

Surat - Gujarat.

CAREER OBJECTIVE

To secure a position with an organization that offers challenging work

environment & growth opportunities with lots of potential where my

experience will be utilized with the opportunities which can allow me to

enhance my professional skills which would be helpful for advancement and

growth of the company simultaneous.

ACADEMIC CREDENTIALS

Qualifications Name of Year of Grade/

School/College Passing Percentage

ICSE (10th) St Helena's 200*-****-**

School, Pune

ISC (12th) Phoenix Public 200*-****-**

School, Belgaum

BBA Lingaraj College 2010 82

Belgaum

MBA Symbiosis Pursuing

College, Pune

SUMMER TRAINING (PROJECT UNDERTAKEN)

Project 1 : Undertaken for the period of one month at Reliance Money,

Surat. Objective was to study the organizational Structure of Reliance

Money.

Project 2: Undertaken for the period of one month at Max New York Life

Insurance Surat. Objective was to study the seriousness of employees.

EXPERIENCE SUMMARY

Current Organization : Miele India Pvt Ltd

Designation : Customer Care Assistant

Period : 1st Jan 2012 till date

Miele is the 113 years old German company founded in the year 1899 by Carl

Miele and Reinhard Zinkann. Miele is the only truly global premium German

brand of domestic appliances and commercial machines in the field of

laundry care, dishwashing and disinfection and kitchen appliances. Miele

has its presence in more than 50 countries including India.

Job Responsibilities:

. Handling the walk in clients and giving them the complete knowledge

about the kitchen appliances as well as modular kitchens.

. Greet customers and ascertain what each customer wants or needs.

. Suggesting the appliances to the kitchen designers during the stage of

the design of the kitchen.

. Follow up with the customer and making best efforts to close the deal.

. Visiting the site and giving the complete dimensions, technical

details of the products to the architects and carpenters.

. Coordination between the logistics department and service department

for the proper dispatch of the material on time as well as the

service.

. Preparing quotations, Proforma Invoices and purchase orders.

. Taking care of the entire showroom as well as the stock of catalogues,

decoratives etc.

. Coordinating and supervising for different events for our premium high

profile clients.

Previous Organization: Wondersheets India (Division of Vardhaman Group)

Designation : Customer Relationship Executive

Period : June 2011 till December 2011

Vardhaman Group, under group company Happy Vinimay Pvt. Ltd. Is the largest

manufacturer of 3 layer corrugated sheets with the Japanese formulation for

the supply of quality and high performance oriented "Wonder Sheets - the

modern, practical, cost effective and energy efficient means of roofing

mainly for industrial, commercial, residential, public utility and numerous

applications areas.

Job Responsibilities:

. Handling all inquiries and requests of customers, and solving the

problems swiftly related to Upvc sheets.

. Generating the day to day CRM reports.

. Preparation of the production planning and coordinating with the

production department for the delivery status.

. Generating basic information and forwarding to the concern region

marketing person collected from database companies like Alibaba.com,

indiamart, Projects today, just dial etc.

. Taking up other assignments like searching for different chemicals,

machinery suppliers etc.

. Preparing quotations & Proforma invoice for government and retail

clients.

. Working with the marketing team and providing guidance in case of any

requirements from the head office.

. Ensuring that they follow all company protocols while dealing with

customers.

. Following up with complaints or inquiries of customers, collecting

previous due payments, issuing customer refunds, and forwarding

customer concerns to upper level management when required.

. Ensuring that all client information is precise and supervising the

processing of payment.

Previous Organization: Shubham Management Consultants

Designation : HR Executive

Period : Nov 2010 - till June 2011

SHUBHAM MANAGEMENT CONSULTANTS specializes in assessing and recruiting

business leaders with outstanding track records who will create competitive

advantage and sustainable value. Working very effectively in this

recruitment sector from past four years & has established very healthy

relationship with its client of different vertical.

Job Responsibilities:

. Continuous interaction with clients to know about current vacancies in

their respective organizations.

. Responsible for end to end recruitment cycle for In-House and client

recruitments.

. Fulfilling hiring requirements of the organization for all the Levels

and Verticals.

. Dealing with Pharma, Insurance, Broking,Banking,FMCG and manufacturing

industries.

. Complete ownership of full recruitment life cycle (understanding

requirement, Sourcing- screening, posting, scheduling interviews,

coordination for interviews, Salary negotiations, Offer generation,

joining etc.

. Conducting searches through job portals, internal database & references

for qualified candidates according to relevant job criteria.

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Personal Information:

Date of Birth : 19th Mar, 1989

Marital Status : Unmarried

Nationality : Indian

Hobbies : listening music, playing table tennis

Languages Known : English, Hindi & Gujarati (Written and Spoken)

Father's Name : Gopalbhai Ladani

Mother Tongue : Gujarati

Permanent Address : H.G.Ladani

Flat No E- 504, Madhu Bagh Residency,

Parvat Patia,

Surat - Gujarat.

I, hereby declare that the information furnished above is true and correct

to the best of my knowledge and all the testimonials in regard to the above

will be presented personally.

Place: Surat

Contact this candidate