Management Manager

Gary M. Link

*** ******* ***** **. . ********, NJ 07456 . 973-***-**** . (201) 681-

**** . *******@***.***

Summary

Talented IT professional with expertise in daily IT operations, including

infrastructure, technical support, project management, P&L, vendor

negotiations, applications testing and disaster recovery. Adept at working

with clients and business units to determine needs and affect solutions.

Excellent presentation and problem-solving skills.

Project Management ~ Document Management ~ Help Desk

Management

Crystal Reports ~ Applications Development ~ UAT Testing

Training and Support ~ Technology Migration ~ End User

Support

Technical Skills

Operating Systems: Windows 98-2003 Server, Novell Netware, WinXP, Win7

Applications: Mercury Reporting, SharePoint,Crystal Reports 10.x, Wiki,

MS Office, Exchange 2003, Powerpoint, Document Management (iManage),

Contract Management, Workshare, Visio, Access, FrontPage, Backup Exec,

ArcServe, Antivirus software, Prism, Worldsecure, SupportMagic, Postini

Spam Control, Summation, Citrix/Remote Access, Hummingbird, Worldox,

Exchange 2003,

Networking: Basic infrastructure, IIS, Active Directory, Remote Access

Professional Experience

GML Consulting 2012-Present

Systems, Applications and Report Writing

Contract consulting services

Report Writing with Crystal Reports

Project Management services

Verizon Wireless, Basking Ridge, NJ

2008-2012

IT Manager, Sales and Distribution, Legal Department

Operational manager with responsibility for support of legal technology

initiatives

Support technology issues relating to Contracts and Proposals teams

Project Management as it relates to software development, implantation and

follow up

Supervision of contract and proposal intake process and attorney

assignments

Coordination of database management and normalization

Interface with technical support and problem resolution for approximately

60 users around the country

First tier support for MS Office, iManage, Workshare and internal contract

and proposal management software.

New technology initiatives

Design, implementation and support of in-house contract and proposal

management software

Internal training and user documentation

Report writing and analysis utilizing Crystal Reports

UAT Testing and problem resolution

Impulse Dynamics, Orangeburg, NY 2006-

2008

IT Manager

Day to day operational support for the operation of two medical research

companies, as well as field clinical representatives.

Gary M. Link Page 2

Manage approximately 65 users located in Orangeburg, NY, Mt. Laurel, NJ

and others located around the United States and Europe.

24x7 Help Desk Support.

Break Fix for laptops and server configurations.

Desk side support for local users regarding Office 2003, SharePoint,

Windows XP Professional.

Develop policies and procedures for laptop usage.

Hardware and Software acquisition.

Vendor negotiations for service and equipment maintenance.

Gibraltar Solutions LLC, Morristown, NJ 2004

- 2006

Consultant / Co-founder of full-service IT consulting firm

Provide IT solutions to clients with emphasis on delivering business

process, desktop and information systems solutions to small and medium-size

businesses.

Design disaster recovery plans and systems, conduct network and computer

system audits, provide outsourced help desk services, implement document

management, and set up office networks.

Work with clients to identify requirements. Prepare and deliver

presentations. Formulate and direct complete projects from inception to

implementation. Administer project budgets.

Developed all policies and procedures, facilitate client meetings, work

closely on sales and marketing functions, and hold full responsibility for

project and client management.

Select and purchase hardware, software, and operating systems. Carry out

process re-engineering.

Riker Danzig Scherer Hyland Perretti LLP, Morristown, NJ

1990 - 2004

Director of Information Technology

Created and established firm's information technology department for this

Law Firm. Built staff from one to nine as company grew to 350 end users

located in three offices across two states.

Planned and led major technology upgrades, including migrations through

multiple Windows versions, software upgrades, and migration from Novell to

Windows 2000/Active Directory.

Improved efficiency as one of first firms in New Jersey to adopt digital

scanning and printing. Transitioned company from manual systems to fully-

automated computer network.

Automated workflow processes. Introduced Xerox digital copy technology and

led migration to system. Implemented SupportMagic call tracking system for

Help Desk.

Increased system uptime from 80% to 99.8% through technical enhancements

and training.

Reduced costs and enhanced IT staff efficiency by implementing software to

distribute software to PCs automatically, eliminating need for planned

downtimes to upgrade PCs.

Achieved savings of $200,000 through effective maintenance contract

negotiations and introduction of in-house training and PC repair programs,

eliminating need for outsourced services.

Led projects to introduce Cisco infrastructure upgrades, Human Resources

applications, Rightfax system, Internet web site, Elite accounting system,

and Blackberry technology.

Authored and implemented company's disaster recovery plan and procedures.

Managed all technology purchases, vendor relationships, and vendor

negotiations.

Prepared and administered annual budget of $600,000 to $1 million.

Directed creation of New York office, including hardware/software

installation and WAN connectivity

Provided technical support for Call Accounting and Security systems.

Education

Rutgers University, Newark, NJ

BA in Sociology

Gary M. Link Page 3

Professional Memberships & Engagements

International Law Technology Association (Lawnet)

Past Coordinator, New Jersey IT Directors Forum

Co-chaired Riker Danzig Technology Committee

Chaired Riker Danzig Disaster Recovery Committee

Selected to speak at 2001 Lawnet Conference

Selected to speak at 1996 CIO Conference

Selected to deliver presentation at Xerox Worldwide Product Rollout (2003)

SKILLS AND CAREER OVERVIEW

Planning & Administration

Scheduled and managed large scale implementations and upgrades including

staff availability, costs and vendor negotiations on projects from $250,000

to $900,000 as well as intermediate minor upgrades to applications

Evaluated and recommended applications and procedures to fulfill business

requirements

Reviewed and analyzed system logs in order to ensure network integrity

Planned and budgeted for future upgrades and technology initiatives based

on business needs

Developed all policies, procedures, and standards. Designed and led

implementation of computer and network infrastructures. Selected and

purchased all hardware and software

Technology Implementation & Delivery

Single point of contact for support of Exchange 2003, Desktop OS and

internal software

Installed & maintained desktop Operating Systems Win95 and XP, Server 2000,

2003, Novell 4.12

Applied applicable patches and fixes -Desktop OS, Server OS and

applications patches

Insured systems reliability by testing network backup and disaster recovery

processes

Provided troubleshooting for issues relating to user operability, desktop

issues, network connectivity, remote access and diagnosing systems and

operational problems

Remediated issues resulting from hardware failures, networking problems,

software and Operating System failures

Design, implementation and support of in-house contract management system

Implementation of Autonomy iManage Document Management System

Crystal Reports KPI reporting for management

Contact this candidate