Sales Customer Service

Jane E. Brown

** *********** *****, ******* *****, NJ 07920 ? 908-

***-**** ? **********@*****.***

ECommerce / Corporate & Internet Marketing / Online & Mobile

Strategy

Sales, Marketing & Web Operations Leadership / P&L Responsibility /

Business Results Improvement / Website Optimization / SEM SEO SMM PPC /

Cross Functional Team Leadership / Web Analytics & Reports

Fortune 500 E-Commerce Executive: I am a strong, visionary leader,

communicator, and motivator with expertise in the integration of technology

with business operations to transform organizations and help them achieve

continuous operational competitiveness. I am adept at working within

organizations to improve the systematic creation, access, and use of

information to further strategic goals, enhance process efficiencies,

improve productivity and boost profitability.

Entrepreneurial Experience / Growth Companies: I have extensive

consultative solutions sales experience opening new markets and expanding

revenue streams for technology-based growth companies. My combined

expertise in online transactional services, content management, cloud

services and wireless technology provides unique perspective and insight in

identifying strategic marketing channels that lead to increased sales and

competitive business positioning.

Special Skills: Exceptionally strong written and verbal communication

skills. Hands-on executive providing strong strategic and proactive

tactical leadership. Developing strategic alliances and marketing

channels. Initiating change and continuous process improvements. Building

and coaching collaborative, flexible and responsive cross-functional and

cross-organizational teams. Establishing comprehensive business metrics,

accountability and systems. Proficient in solving problems and implementing

solutions, enhancing revenues, reducing costs and improving profits.

MS - Computer & Information Science, University of Maryland.

BA - SUNY Albany.

Selected Accomplishments

Achieved multi-million dollar operational cost savings for global

diversified financial services company.

Re-engineered and automated sales, marketing and plan conversion processes

for $70B pension business. Re-engineered and validated workflow processes

and procedures to streamline, optimize and integrate call center operations

to transform them into proactive customer service and cross sell centers.

Implemented institutional and retail sales mobile automation to convert

securities brokerage branch offices and insurance agencies to e-commerce.

Substantially increased margins.

Established new market and strategic alliance opportunities for Wall St.

digital financial publisher.

Built and directed strategic, enterprise alliances with leading investment

banks, mutual funds and IT providers. Consultative solutions sales efforts

resulted in new multi-year, multi-million dollar revenue streams. Led a

strategic marketing and brand shift from a commodity market data vendor to

a financial services solutions provider. Pioneering Website publishing and

electronic advertising experience includes creation of the Interactive Wall

St. Journal, Barron's Online and Smith Barney Access for retail brokerage

customers, among the first e-commerce sites on Wall Street.

Developed new revenue streams with international distributors, corporate

and government accounts. Developed, sold and managed new business

with international distributors (i.e. Europe, Japan, Israel), corporate

(F500) and government accounts with annual revenues in six- and seven-

figures per contract. Identified and articulated strategic marketing

concepts to transform a $100M business into a $2B digitized services

company.

Devised strategic marketing and brand shift to create a global machine-

translation/localization services company. Transformed the marketing

strategy of a machine-translation software publisher from a traditional

license sales model to the delivery of fully integrated and comprehensive

Natural Language Processing translation and localization services globally

using the Internet as a data distribution and e-commerce platform, and

creating the first global DaaS application.

Career Overview / Entrepreneurial, Fortune 500 and Government Experience

Ecommerce Consultant, 2007-Present. Verizon. Top sales recognition awards

2008-2010, President's Club. President, 2000-Present. Digital

Results LLC. Provides Internet Marketing services to growth companies.

Sr. VP, E-Commerce, 1997-1999. Prudential Financial. Mutual

Funds, Annuities & Retirement Services. VP Sales & Marketing, 1995-1997.

Investment Dealers' Digest. LP, a subsidiary of Dow Jones & Co., Inc.

Director, International Business Development, 1984-1995. BRS Information

Technologies, Inc., a global database services and software vendor serving

the medical, pharmaceutical and financial services segments.

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