Customer Service Medical

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LESILE KIRBY

**** *. ******** ******, ***. #S404

INDIANAPOLIS, IN 46202

PHONE: 317-***-****

E-MAIL: ***********@*****.***

EMPLOYMENT/EDUCATION PROFILE

EXPERIENCE

2011-PRESENT: CASE ADMINISTRATOR – OFFICE OF ANN M. DELANEY; INDIANAPOLIS, IN

DUTIES: PREPARE FILES FOR CLAIMS PROCESS, CREATE AND FILE OBJECTIONS WITH COURT, REVISE ORDERS AS NEEDED

BY COURT, MANAGE STATUS REPORT SPREADSHEETS, INDEX IMAGES FROM ECF QUEUE INTO EACH CASE, UPDATING

IMAGES WITH PORPER INFORMATION AND DISTRIBUTE DOCUMENTS TO CASE ADMINISTRATORS, ASSIST IN MAILING

MONTHLY DISBURSEMENTS, ANSWER INCOMING PHONE CALLS, PICK UP MAIL FROM THE POST OFFICE AND OTHER DUITES

AS ASSIGNED.

2011:DEVELOPMENT ASSISTANT THE JULIAN CENTER; INDIANAPOLIS, IN

DUTIES: CONTACT DONORS AND THANK THEM FOR DONATIONS, DATA ENTRY, GIVE SPEECHES AND DO

INTERVIEWS ABOUT THE FACILITY AND THE PROGRAM.

2010: RECRUITMENT COORDINATOR MUSCULAR DYSTROPHY ASSOCIATION (THROUGH STAFFWORKS

EMPLOYMENT SOLUTIONS); INDIANAPOLIS, IN

DUTIES: SERVED IN OUTBOUND CALL CENTER, CONTACTING BUSINESS AND COMMUNITY LEADERS TO RECRUIT

VOLUNTEERS AND GENERATE SUPPORT FOR MDA FUNDRAISING EVENTS.

2009: PERSONAL CARE GIVER SELF-EMPLOYED; LAS VEGAS, NV

DUTIES: RESPONSIBLE FOR TAKING CHARGE OF EMERGENCY FAMILY MEDICAL CARE OVERSAW MEDICAL

TREATMENT, MANAGED MEDICAL DECISIONS AND BILLS, MADE LEGAL DECISIONS, AND MAINTAINED FACILITY.

SUPPLEMENTAL EMPLOYMENT: DURING THIS PERIOD ACCEPTED CASUAL EMPLOYMENT TO SUPPLEMENT FAMILY

INCOME.

CUSTOMER SERVICE ASSOCIATE (RETAIL) ANN TAYLOR FACTORY OUTLET; LAS VEGAS, NV

2006-09: HOUSEKEEPER AS WHITE AS SNOW; LAS VEGAS, NV

DUTIES: CLEANED OFFICES, HOMES, AND APARTMENTS. RESPONSIBLE FOR PUNCH-OUT DUTIES TO PREPARE

RECENTLY VACATED FACILITIES FOR NEW TENANTS.

ADDITIONAL EMPLOYMENT ACCEPTED ADDITIONAL MARKETING AND CUSTOMER SERVICE POSITIONS DURING THIS PERIOD.

2008-09: COLLECTOR/CSR CONSOLIDATED RESORTS; LAS VEGAS, NV

DUTIES: COLLECTED PAST-DUE ACCOUNTS (TIMESHARES AND MORTGAGES) USING “AUTO DIALER” INBOUND/OUTBOUND CALLING

SYSTEM AND PERFORMED SKIP TRACING ON DELINQUENT ACCOUNTS. HELPED CUSTOMERS RESOLVE PAST-DUE ACCOUNTS WITH

CREDITORS.

2008: CUSTOMER SERVICE REPRESENTATIVE SITEL CONTACT CENTER; LAS VEGAS, NV

DUTIES: VERIZON CSR, RESPONSIBLE FOR MARKETING PRODUCTS AND SERVICES, PROCESSING PAYMENTS, ASSISTING CUSTOMERS

WITH QUESTIONS AND CONCERNS, MANAGING COMPLAINTS PROFESSIONALLY, AND UPGRADING CUSTOMER- ORDERED SERVICE

PACKAGES.

2007-08: COLLECTION/CSR CLARK COUNTY COLLECTION SERVICE; LAS VEGAS, NV

DUTIES: COLLECTED ON PAST-DUE MEDICAL AND RETAIL ACCOUNTS, PERFORMED SKIP TRACING ON DELINQUENT ACCOUNTS,

ASSISTED CUSTOMERS TO RESOLVE CREDIT PROBLEMS WITH CREDITORS.

2006-07: DEFAULT PREVENTION SPECIALIST SALLIE MAE; LAS VEGAS, NV

DUTIES: CONTACTED CLIENTS WITH DELINQUENT STUDENT LOAN ACCOUNTS TO ARRANGE PAYMENT PLAN TO RESOLVE

OUTSTANDING DEBT AND RESTORE BORROWER’S CREDIT RATING.

2005-06: TELEPHONE OPERATOR (DIRECTORY ASSISTANCE) VERIZON; LONG BEACH, CA

DUTIES: SERVED AS A VERIZON 411 OPERATOR, PROVIDING DIRECTORY LISTINGS TO BOTH CELL AND LANDLINE

CUSTOMERS.

2003-04: DOMESTIC ENGINEER SELF-EMPLOYED; LONG BEACH, CA

DUTIES: PERFORMED ALL DUTIES REQUIRED FOR MAINTENANCE OF HOUSEHOLD.

2002-03: SERVER DENNY’S RESTAURANT; LONG BEACH, CA

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