Administrative Assistant Technical Support

Jennifer J Moore

**** *. ******* ******

Indianapolis, IN 46218

Tel: 317-***-**** Cell: 317-***-****

Email: *****************@*****.***

Objective

Highly motivated, hard working, goal oriented college graduate seeking professional employment.

Education

Indiana University August 2005 – May 2010

Bloomington, IN 47405

Bachelor of Science in Informatics

Midwest Bartending School July 2013 – August 2013

Indianapolis, IN 46250

3 Year Bartending Permit

Work History

Reporting Subject Matter Expert (SME) April 2012 –

Present

Create and Maintain professional Call Center reports for external clients as well as internal executives

• Create/Run Reports using Crystal Reports, Tableau and Excel

• Edit/Maintain HTML coding

• Participate in weekly/monthly meetings with call center supervisors/executives

• Organize/Maintain database servers

• Create/Resolve “ad-hoc” reporting tickets

Help Desk Analyst February 2011 – April 2012

Provided technical support for SteaknShake restaurants across the country.

• Answered 150+ calls, emails, voicemails daily

• Provided technical support for restaurant managers

• Served as liaison between restaurants and external vendors

• Provided remote troubleshooting/monitoring for restaurant kitchen and office devices

Administrative Assistant/Receptionist September 2010 – February 2011

Occupied and efficiently operated the front receptionist desk for Bell Techlogix

• Answered 100+ operator calls daily

• Shipped packages/ Delivered Mail

• Maintained office supplies

• Assisted managers, supervisors, and executives in small projects

• Created calendar events and booked conference rooms for executives/supervisors

Software/System Skills

Technical Skills listed below:

• Microsoft Office (Excel, Access, PowerPoint, Outlook, Word)

• Crystal Reports

• Tableau

• HTML, Some SQL

• BMC Remedy

• Interactive Intelligence (I3) Phone System

References

Terra Brown –Benefits Specialist Jane Hale – Accounting Wayne Bolton – Sys

Admin

Bell Techlogix Bell Techlogix Bell Techlogix

Indianapolis, IN 46240 Indianapolis, IN 46240 Indianapolis, IN 46240

317-***-**** 317-***-**** 317-***-****

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