Management Project

CAROLYN DUNNA

**** ******* ***** ******* .*******, GA 30076 . Cell: 478-***-**** . E-

mail: *******@*****.***

"Enhancing Efficiency and Productivity via Operations"

Career Minded

( Self-Motivated ( Detailed-Oriented

SKILLS SUMMARY

. Bookkeeping and budgeting . Time management

. Record Management

. Multiple project management . Flexible and adaptable to

change . Internet Research

. Writing skills-reports-presentations . System improvement-efficiency

. Planning and Scheduling

(: PC and Mac systems; Windows, Word, WordPerfect, Excel, Lotus, Corel

Draw, Publisher, PowerPoint, Access, Quicken, and Internet Applications

PROFESSIONAL WORK HISTORY

Robert Half International - Office Team, Alpharetta, Georgia

09/11 - 02/13

MetLife, Death Match Funds Recovery Team, Administrator

. Review and process death reports through the MetLife Death process as a

request of the state of New York.

. Review cases in PCTS, Vantage, G-Pay and process deaths were appropriate

action needs to be taken.

. Maintain tracking spreadsheet of all case statuses from initial contract

through implementation, correct entries in database

as necessary.

Georgia Department of Labor, Georgia Works Trainee Program, Atlanta,

Georgia 10/10 - 06/11

Georgia Black Chamber of Commerce, Program Coordinator

. Develop and provide programs that promote chamber events and membership

growth and retention.

. Develop communications for members' awareness of and inclusion in events,

programs, and publications.

. Maintain comprehensive records, documentation, and materials.

Central Georgia CASA, Macon, Georgia

CASA Volunteer (Court Appointed Special Advocate)

06/09 - 10/10

. Conduct an independent investigation by reviewing all pertinent documents

and records and interviewing the child,

parents, teachers, therapist, all relevant persons to determine the

facts and circumstances of the child's situation.

. Provide written reports at every hearing which include findings and

recommendations.

. Appear at all hearings to advocate for the child best interest and

provide testimony when necessary.

Atlantic Southeast Airlines, Macon, Georgia

07/01 - 06/09

Heavy Maintenance Scheduler Analyst, System Administrator

. Implemented organizational reporting systems resulting in more timely and

accurate

reports to improve flow of information to field personnel. Field

personnel improved 13% in 1st month

. Trained a staff of 8 in the proper use of hardware and software

. Generated short and long range maintenance schedules

. Interacted with Engineering, Material and Production Groups to develop a

quality work package.

Inventory Systems Analyst, Help Desk Support, Airline Industry

04/98- 7/01

. Define the goals of the inventory system; devise flow charts and diagrams

describing logical operation.

. Created invoice-reconciliation program that captured an average of $5,000

per month overages.

. Support users of ASA information Network systems as well as resolving

user account and network access

problems by triaging calls, researching moderately complex problems and

questions.

. Served in help desk capacity providing phone and in person support to

users in the area of software, peripherals, etc

. Served as liaison between systems users and technical support group.

TECHNICAL SKILLS

Applications: MS Office/Project/Access, Visio/Info Path, Lotus Notes,

Agile, Red Hat, ASP .NET

OS: Window NT/2000/XP, Linux, Solaris

Databases: Oracle 8i, MySQL

Tools: NetQos, HP Openview Service Desk, Cisco IP Telephony

Seminar, SCM tools

Languages: SQL, HTML, XML

Networking: SMTP/ Mail, DNS, Web Server (Apache), TCP/IP

EDUCATION

Bachelor of Science in Information Systems, Minor: Human Service

Mercer University, Macon, Georgia

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