Human Resources Manager
Resume:
MERCEDES ONTIVEROS
Fairfield, California
*****************@*****.*** ( www.linkedin.com/pub/mercedes-
ontiveros/1b/3b7/2a1/
SENIOR HUMAN RESOURCES PROFESSIONAL
A bi-lingual human resources leader with more than 15 years of experience
managing and improving HR operations for a diverse range of industries,
including telecommunications, manufacturing, food and a non-profit
organization dedicated to turning disabilities into possibilities for their
client base. Consistently launched programs and initiatives to increase
productivity and performance while reducing costs and liabilities.
Skillfully managed HR functions to support 600-1,400+ employees across
multiple areas, with proven success in meeting organizational and
regulatory objectives. Specialize in all aspects of employee/labor
relations including:
HR Leadership and Strategy Development HR Policy Development and
Positive Employee and Labor Relations Implementation
Labor Contract Negotiations, Arbitrations Performance-Based Compensation Programs
and Grievances
Performance Management Recruitment
Regulatory Compliance
PROFESSIONAL EXPERIENCE
CHILDREN'S HOSPITAL OAKLAND RESEARCH INSTITUTE, California 05/2013
to Present
Human Capital Interim Leader (Contractor)
Provide strategic Human Resources support to Children's Hospital Oakland
Research Institute (CHORI) senior leadership.
COMCAST CORPORATION, California 2006-2012
Human Resources Business Leader
Served as Human Resources Business Leader for Comcast Corporation in
California, leading and supporting field human resources functions in the
East and North Bay areas with over 1000 employees. Managed all aspects of
employee/labor relations, benefits, training and development, recruiting,
safety, etc. Oversaw three departments (Human Resources, Occupational
Safety, and L&D) comprised of 11 managerial and professional-level
employees; Acted as Area Human Resources Director (2007-2008)
. Boosted unit's performance and profitability 25% by launching a
performance-based compensation program.
. Introduced program to improve employee morale and communications,
prompting unit's rating as best place to work in Comcast 2-years
consecutively by annual employee survey.
. Settled 30+ grievances and two arbitration hearings.
. Facilitated employee relations assessments which successfully addressed
employee issues/concerns.
. Partnered with the security department to develop training programs which
resulted in providing an inclusive and safe work environment for
employees.
. Participated in two contract negotiations, meeting all local and
corporate objectives.
. Assisted in two decertification campaigns.
. Assisted in three 6-week NLRB sponsored union election campaigns in which
union withdrew petitions.
. Successfully revamped New Employee Orientation session.
. Developed HR 101 Supervisor Training Program.
. Developed a Diversity workshop tailored to employees.
OWENS CORNING (CULTURED STONE PLANT), Napa, California 1998 - 2006
Senior Advanced Human Resources/HR Manager
Oversaw the HR department operations comprised of six HR professionals, and
provided support to 1500 employees at a 24 hour a day, seven day a week,
manufacturing plant. Partnered with plant operations leadership to provide
guidance in employment laws, compensation/benefits, training, recruiting
and positive employment relations.
. Hired over 700 new employees while reducing turnover from 150% to less
than 25%. Developed a competency based screening method that identified
the candidates that could be successful in a very physically demanding
work environment.
. Recipient of two Owens Corning's HR Excellence Awards (2004 and 2005) and
a Global Finance Special Recognition award (2003). These acknowledgments
are awarded only to the top Owens Corning HR professionals who
consistently raise the bar towards World Class Standards during the year.
. Implemented a new hire orientation and mentoring program that helped new
employees reduce quality errors and injuries from an average of 13 per
month to an average of less than one.
. Facilitated several Kaizen/5s events, resulting in increases in the
amount of production from 5 to 40 percent with no capital improvements,
and a labor optimization that resulted in cost savings while increasing
productivity.
. As one of Owens Corning Global Diversity certified
facilitator/instructor, trained over 2500 employees on the concepts and
importance of becoming a truly diverse (inclusive) workforce.
. As a member of the Owens Corning's Labor Relation Committee, used
extensive union avoidance experience to successfully stop several
unionization attempts. Facilitated and led numerous risk assessment
surveys to determine if plants were at risk of unionization.
. Key contributor in the development and implementation of the bilingual
(English/Spanish) hourly employee handbook for the Napa Cultured Stone
Plants.
. Ensured the consistent and timely resolution of employee relation issues,
focusing on consistency and fairness.
. Won 9 out of 9 EEOC charges from disgruntled former employees who were
terminated for cause.
OTHER SIGNIFICANT EXPERIENCE
Coastside Educational Resource Coordinator, POPLAR ReCARE, Burlingame/San
Mateo, California
General Manager, El Faro Restaurant and El Faro Promotions, San Francisco,
California
EDUCATION
Bachelor of Arts in Organizational Leadership
Chapman University
PROFESSIONAL CERTIFICATIONS AND TRAININGS
Owens Corning Employee Relations/Union How to Stay Union-Free (Executive
Avoidance Training Enterprise Institute)
Owens Corning Senior Diversity Facilitator Foundations Trainer (Six Sigma
Methodology)
Foundations and White Belt Training (Six Kaizen Facilitator Training (Lean
Sigma) Manufacturing)
5s Facilitator Training (Lean Office Management Certificate
Manufacturing)
Development Dimensions International Certified Training Facilitator
Technical Knowledge
Proficient in Windows NT, Microsoft Office: Word, Excel, PowerPoint,
Access, Outlook, MS Publisher; Word Perfect, Visio, Kronos, PeopleSoft,
ADP/EV2, SAP
Community Activities
Parent Support Group for Latino parents of children with special needs
Off To A Good Start (Baby Bind Foundation), Spanish Translation
San Mateo County Office of Special Education Center, Teacher's
Assistant and Vice President PTA
Saint Dunstan School, Teacher's Assistant, Fund-raising Event
Coordinator
Personal accomplishments
Certificates of Recognition Presented by: Family Service Agency and
Assemblywoman Jackie Speier
Certificates of Appreciation Presented by: San Mateo County Office of
Special Education and
The Institute for Humane and Social Development, Inc.
A Proclamation by the Mayor Presented by: Mayor James M. Boyar, Town of
Hillsborough
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