Mental Health/ Healthcare Administration
Resume:
Davida Williams
Experience
**/**** ******* ********** *******
Atlanta, GA
Resolve Application Specialist
Assist clients with resolving account
•
issues by reviewing the claims
submitted and taking the appropriate
actions to make sure the accounts will
be paid.
Communicate with clients and attorneys
•
to obtain the necessary information to
resolve the claim to include receiving a
copy of the Decision, Award Notices,
and/or Certification of Eligibility.
Maintain ongoing communication to
•
obtain and update PACE from clients,
attorneys, company representatives
and/or Healthcare Reps to resolve
evidence application issues.
Assist clients with scheduling
•
appointments and reminding of
hearings as needed.
Maintain communication with the
•
Social Security Administration office to
request documentation (Decision,
Award Notices and Certification of
Eligibility) to confirm client’s approval
status.
Review weekly caseload, identify
•
missing evidence and take appropriate
actions to completion.
Document, process mail documents and
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update PACE.
Follow up with clients, institutions
•
and/or businesses resolving issues
affecting application and/or hearing
approvals.
Effectively educate and answer inquiries
•
from clients and family representatives
regarding the application and hearing
process.
Answer incoming calls from clients,
•
family representatives, Healthcare Reps,
ODAR, SSA, and DDS.
05/2010 9/2012 3 Dimensional Counseling
Center Conyers, GA
Executive Program Manager
Managed daily office operations by
•
overseeing operations billing, payroll,
trainings, and supervising all employees
(Paraprofessionals & Quality Control).
Conducted Medicaid, fee for service,
•
and private/commercial insurance
billing using CMS 1500 and other
systems.
Performed clerical and administrative
•
duties including faxing, copying,
mailing, effective phone
communications, and data entry.
Scheduled intake assessments for all
•
referrals including clients through the
Behavioral Health Link system.
Sent weekly summaries to designated
•
referral resources and/or
parents/guardians.
Conducted Monthly Trainings on
•
various topics including Health &
Safety. Completed Monthly Training
Certificates and updated training logs
for all staff.
Scheduled external trainings such as
•
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First Aid/CPR, and CPI. Also set up all
new staff in the Essential Learning
System and tracked progress and
compliance with all required trainings
for certification purposes.
Provided quality customer service over
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the telephone with schools, DFCS
agencies, foster care agencies, and
stakeholders by assisting with concerns
and/or questions on a daily basis.
Ensured office remained compliant for
•
CARF, DBHDD, and APS at all times.
Performed all Human Resource
•
functions to include replying to
interviewees, conduct interviews,
schedule new hires for background
checks, ensure all human resource files
are compliant, and documentation
training (BIRP notes).
Conducted bi monthly reports for client
•
Medicaid eligibility.
Completed quarterly billing reports for
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CARF.
Conducted monthly staff meetings.
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Prepared agenda for staff meetings,
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QCS meetings, and Executive Staff
meetings. Prepared sign in sheets, took
notes and provided minutes of all
meetings.
Attended DBHDD Provider
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Relation/State required meetings every
other months.
Assisted with internal audits, printed
•
progress notes, and provided feedback
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to Quality Control Specialists related to
performance.
Conducted satisfaction surveys to all
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parents/guardians via phone (30 day
follow up and 6 month follow up).
Agency closed
09/2009 08/2010 Binder & Binder, LLC.
Decatur, GA
Case Manager
Obtained necessary documentation in
•
preparation for Social Security
Disability and Social Security
Supplemental Income hearings.
Prepared and submitted documents for
•
scheduled court hearings to the Office
of Disability Adjudication and Review,
Social Security Administration, and
Disability Determination Services.
Provided customer service over the
•
telephone by assisting clients with
concerns and questions on a daily basis.
Maintained a caseload of over 180
•
clients.
Ran daily reports, request medical
•
records, narrative reports, and
impairment questionnaires.
Obtained appeal status, decisions, and
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pertinent information with Social
Security Administration offices,
Disability Determination Services, and
Office of Disability Adjudication &
Review offices on a daily and/or weekly
basis.
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Performed a variety of administrative
•
functions including filing, copying,
faxing, scanning, data entry, and
submission via Social Security data
system.
10/2007 06/2009 National Mentor
Healthcare Atlanta, GA
Clinical Coordinator
Assessed referred clients (adults) with
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developmental disabilities, developed
and coordinated service plans.
Conducted home visits and mentor
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group meetings as required.
Maintained current and completed client
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reporting records.
Assisted with all legal, licensing,
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regulatory and certification activities as
needed.
Provided pre services and in service
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training to mentors as assigned and
assisted in mentor training, planning
and development.
Secured individual mentor contracts and
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completed annual performance
evaluations for assigned mentors.
Made recommendations for mentor pay
•
adjustments and terminations.
Participated in rotational on call system
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providing emergency coverage and
crisis intervention support.
Provided training and conducted
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orientations for direct care staff and
potential caregivers.
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Supervised 16 direct care staff by
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ensuring timesheets were accurate,
homevisit monitoring, documentation
check and completed annual
performance evaluations.
Performed clerical and administrative
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duties to include faxing, copying,
mailing, effective phone
communications, and data entry.
$29,000 Layoff
01/2007 08/2007 Department of Family and
Children Services McDonough, GA.
Social Service Case Manager Advanced/Child
Protection Investigator
Appropriately respond to critical
•
situations within prescribed time
frames.
Assessed and ensured the safety of at
•
risk children through case management
services to include providing referrals,
and evaluate individual living
environments through home visits and
interviews.
Gathered information via telephone,
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collateral contacts, face to face contacts
with clients and community in
accordance with established procedures.
Worked within legal systems to ensure
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the safety of individuals and achieve
desired outcomes. Testified in court
hearings if required. Prepared and filed
court petitions.
Prepared home and/or custody
•
evaluations and written reports.
Maintained required records and
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completed reports.
Provided crisis intervention for cases of
•
abuse and neglect. Provided
appropriate crisis intervention services
for immediate needs and assessed
continuing services.
Worked in partnership with the schools,
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court system and other outside agencies.
$29,970 Annually-Needed flexibility in job
08/2005 10/2006 School Board of Broward
County Ft. Lauderdale, FL
DJJ Detention Court Liaison
Acted as a Liaison between the Court
•
System and the School Board to provide
grades, attendance and reports to the
Judges of the Court System.
Attended DJJ Detention Court on a
•
daily basis and counseled parents and
students on academics and education.
Emailed and notified the student’s
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registered homeschool of the student’s
release date from the Juvenile Detention
Center.
Prepared reports to coordinate a specific
•
plan to register students back into
school. Discussed and problem solved
with School Board Personnel on how to
make sure students will be in
attendance.
Obtained and submitted student
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academic records to School Board
Personnel.
Performed clerical and administrative
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duties to include faxing, copying,
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mailing, effective phone
communications, and data entry.
$30,000 Relocated to Georgia
01/2004 08/2005 ChildNet, Inc.
Hollywood, FL
Child Advocate
Assessed and ensured the safety of at
•
risk children through case management
services including providing referrals,
facilitating services, and maintaining a
working knowledge of local services
and supports in order to assist families
in reaching their permanency goals.
Developed and implemented accurate
•
court ordered case plans by
incorporating legal records, mental
health evaluations, and assessments.
Prepared Judicial Review reports,
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testified at Dependency court hearings,
and ensured compliance with court
orders based on careful maintenance
and understanding of case file
documents.
Performed clerical and administrative
•
duties including faxing, copying,
mailing, effective phone
communications, and data entry.
$34,175 Annually seeking new career experiences and
challenges
08/2003 12/2003 Department of Children and
Families Hollywood, FL
Family Services Counselor Intern
Implemented case management services
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for up to 10 at risk children and assisted
their families in achieving goals through
appropriate referrals and identifying
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individualized solutions.
Communicated with child welfare and
•
mental health professionals while
coordinating services that addressed
child specific needs and integrated
varied or conflicting assessments.
Prepared court reports and informative
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court reports that made specific case
plan recommendations to increase
positive outcomes and greater safety for
children and their families.
Performed clerical and administrative
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duties to include faxing, copying,
mailing, effective phone
communications, and data entry.
Completed internship and received a position with the
DCF privatized provider ChildNet, Inc.
05/2000 08/2003 School Board of Broward
County Ft. Lauderdale, FL
Clerk Specialist III
Problem solved and assisted teachers,
•
substitutes, and other school office and
administrative personnel with the use of
the Sub Search Automated and SAP
system.
Reviewed and processed Personnel
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Action Form’s for substitutes.
Interviewed, processed, evaluated, and
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recommended applicants based on a
thorough understanding of
administrative needs and personnel
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qualifications.
Performed clerical and administrative
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duties to include faxing, copying,
mailing, effective phone
communications, and data entry.
$23,000 Annually left to begin internship necessary
to complete Bachelor’s Degree
Education and certifications
2010 University of Phoenix Phoenix, AZ
Masters in Health
Administration(Graduated
April 2010)
Major: Healthcare
Administration
Minor: Informatics
2010 Certified Paraprofessional
2003 Florida Atlantic University Davie,
FL
Bachelor of Social Work Major: Social
Work
2002 Broward Community College
Pembroke Pines, FL
Associate of Science Major:
Liberal Arts
2000 Broward Community College
Pembroke Pines, FL
Associate of Arts Major:
Office Management
Child Welfare Certification,
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Department of Children and
Families, Tallahassee, FL 2003
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Family Team Conferencing
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Certification, University of South
Florida, Tampa, FL 2005
Child Protection
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Certification, Departmentof Families
and Children, State of GA 2007
Notary since 2011
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Skills
Type 55 wpm, proficient in HomeSafenet,
Safekids, and Cobris Statewide Computer
systems, Microsoft Word, Microsoft Excel,
Microsoft Outlook, Microsoft Access, Filemaker
Pro, Internet, AS400, SAP, Sharenote, Georgia
Medicaid System, and PACE.
CPR/First Aid Certified.
References are available upon request.
************@*****.*** 11
11812 Registry Blvd. Hampton,GA 770-***-****
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