Ana Maria Ronca

** **** ***, ********, ** ***** 413-***-****

ab4jyx@r.postjobfree.com

Objective

Utilize the administrative/paralegal and computer information skills

acquired in my career and college education to pursue a position in

Information Technology, Human Resource and System

Administration/Management.

Professional Experience

2005 University of Massachusetts, Amherst Amherst, Ma

Assoc. Manager of Records & Gift Processing

Biographical Administration

Information Systems /data analyst

Manage biographical information in the alumni/development database (Over

350,000 records) Providing guidance to staff on gift processing policies

and procedures. Manage all programs related to the database enhancement

and integrity of the system. Interact with campus development and academic

staff to answer all biographic and demographic questions. Manage all

processes for coordinating biographical maintenance with Records and Gift

Processing staff. Oversee and analyze all loads of data into the

Advancement system. Manage all data roles from external systems to Advance

including, but not limited to student, parents, prospect tracking and

membership training for various development staff as needed. Maintain

accurate and up to date policies and procedures manual for biographical and

prospect tracking modules.

Management

Directly supervise 3 staff individuals and 7 students. Indirectly supervise

4 staff individuals. Coordinate and prioritize workloads for those whom I

supervise directly based on deadlines and priorities. Train staff on how to

research

using Alumni Finder, HEP, obituary registry and many other third party

databases.

Personal Milestones: Developed power point presentations on how to handle

deceasing individuals,

Corporate hierarchies, Credit card procedures, matching gifts, trained

Alumni staff on how to handle

Data from on-line community site.

Certifications - Mediation and Supervisory Cerificates

2000-2004 Westfield State College Westfield, MA

Development Systems &

Special Projects Manager

Information Technologies & Customer relations

Software system manager and development network manager - maintaining a

Windows NT server/ Windows XP and

related back-ups. Responsibilities also include system security:

Developing policies for data entry consistency and data integrity; Develop

and implement standard reporting procedures and produce reports on gifts,

events, and other database reports as needed by department or other campus

departments; Maintain department web site, including the Planet Alumni on-

line community; Manage and maintain the Fund Raising and Alumni databases

(Over 50,000), overseeing all gift processing, acknowledgement procedures,

and preparing regular and special gift reports; Generate all mailings and

telephone lists needed to meet College's fund raising and friend raising

objectives; Assist in College and Foundation special fund raising tasks,

event projects on behalf of development office; Oversee all data

manipulation in/out of development/alumni department; Supervise/Oversee

staff and students' workload/data entry; Import/Export all data updates,

new data, and gifts into the database from vendors or sources.

Phonathon Center: Manage and oversee phonathon calling center, created all

crosswalk with on-line community for phonathon tables for

fundraising/friend raising campaign solicitations. Hired and trained all

students on troubleshooting and answering constituent questions.

Personal Milestones: Developed policies and procedures for requesting

queries, lists and other reports to be extracted from database; Developed

and managed a comprehensive reporting system for fund-raising and friend

raising programs (in conjunction with staff); Developed and implemented

guidelines for how information is entered into the database in the form of

a Data Entry Integrity Manual; Researched and recommended to IT department

hardware needed to upgrade Fund Raising and Alumni Database System software

version; Successfully upgraded and converted department software database

to new version with IT assistance; Trained department staff in the use of

both old and new versions of Fund Raising and Alumni Database System

software; Created data standards manual, tutorials for software and data

entry procedural manuals

Member of Implementation team -- WSC College wide integrated system

conversion

to go live June 2005 (Will be responsible for the full conversion of the

development/alumni database

into SCT Banner)

Member of Data Standards Committee for College wide integrated system to

come

Certifiion - Mediation Certification, Supervisory Certificates, Medical &

Community Interpreter Certified

1992 - 2000 Western Mass. Legal Services Springfield, Ma

paralegal/advocate

information technologies

Assisted in the administration of a multi location Novell 4.x/5.x Network,

including support of GroupWise v5.5/SMTP messaging system; Provided end-

user training and support of networked legal data system, including

Microsoft & Corel Office Suites, and Case Management Systems; Developed

data tracking system for legal library using Access 97

Customer Relations

Acted as a bi-lingual interpreter, provided counseling, research and

analysis of client cases, rights and options

Concentration of cases - mental health, general medical, domestic violence

clients, housing, social security &

welfare cases; Provided legal representation to my own client case load on

any of the areas above

office administration

Assist in interviewing/hiring process of new secretaries; Provide local

support and training for advanced telephone system; Assisted in management

of office petty cash; Managed scheduling between clients and legal

advocates;

Managed client emergencies, multiple projects and deadlines in a timely,

efficient and professional manner; Strong foundation of office

administration including filing systems, employee support, telephone

techniques and interpersonal skills. Supervised staff of 3 directly and 7

indirectly.

Education

1997 Westfield State College Westfield, MA

1 B.S., Computer Information Systems - Cum Laude

2 Minor in Business Administration

1

Awards:

WSC John P. Stadnicki Memorial Computer Science Award

WSC Department of Computer Science & Information Academic Award

Commonwealth of Massachusetts Women's State College Scholarship

1993 Springfield Technical Community College Springfield, MA

3 A.S., Legal Administration - Honors

Awards:

Vice President, STCC Chapter of Collegiate Secretaries

International

3

Hobbies- Mentor for teenagers at church, Boot Camp training for Obstacle

Course competitions, Zumba Instructor for Adults, Zumbatonics Instructor

for Children & Fitness Competitor

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