Customer Service Sales

LOU MAZZONE

**** **** *****

Elmwood Park, Illinois 60707

Email: ***.*******@*****.***

Tel: 708-***-****

Intuitive Entrepreneur and National Awards Winner

Created and Developed Niche Specialty Businesses That Have Inspired the

Growth of an Industry

Bold Problem Solver Recognizes Opportunity, Builds Strategy, Pursues

Success & Achieves Results

PROFILE: Accomplished professional, internationally recognized expert in

audio systems design. Innovative and creative. Specialized in

elite markets including exotic automobile and custom motorcycle

sales. Professional, ambitious, senior level decision maker and

problem solver. Adept in social perceptiveness .and promotional

marketing. Skilled observer, identifying opportunity, and business

development. Excellent oral, comprehension and problem sensitivity

skills. Power listener and methodical hands-on leader, as well as

collaborative mentor with a motivational approach to building

teams. Persistent and dedicated.

PROFESSIONAL STRENGTHS:

Market Insight

Trend Forecasting

Client Development

Relationship Building

Contract Negotiations

Focused Sales Objective

Creative Design

Manufacturing

Marketing

Communications

Complex Problem Solving

Troubleshooting

EXPERIENCE:

Sound FX Elmwood Park, Illinois

December 1981 - January 2009

President & Founder

Audiophile company specializing in high-end audio systems, design, alarms,

and personal luxury accessories, auto detailing, sales and installation of

quality sound equipment in automobiles, trucks, and vans.

. Conceptualized and began business as "Finishing Touch Car Care" 1975.

. Grew business, changed name and moved to larger location to

accommodate expansion 1981.

. Established wholesale, fleet and corporate accounts to auto-detailing

& car wash, resulting in a consistent recurrence of over 350 vehicles

per month of increased business.

. Expanded product selection and lines; automotive alarms, remote

starters and mobile video as well as wireless products, cell phones

and pagers.

. Hired, trained, and motivated a staff of 20 employees

. Opened second location 1990

Consistently maintained excellent customer service, orientation, and

integrity. Built strong customer relationships through problem solving,

follow-up and listening to customer needs. Nationally recognized and

awarded multiple times. Extended business to include, motorcycle sound

design, and installation, as well as customized motorcycle design and

construction. After 29 years, I sold this business with the intent to

retire.

LOU MAZZONE

1816 79th Court

Elmwood Park, Illinois 60707

Email: ***.*******@*****.***

Tel: 708-***-****

Page Two

Chicago Harley Davidson Glenview, Illinois

January - June 2009

Sales & Chrome Specialist

. Worked extensively with customers in the sales of new and used

motorcycles and accessories.

. Conducted phone and written after sale follow-up along with

comprehensive customer service to establish and maintain high levels

of customer loyalty.

. Achieved an excellent sales record of $846,000 in three months.

Wildfire Harley Davidson Villa Park, Illinois June 2009 -

March 2010

Salesman

. Successfully utilized telephone cold calling and in-store

presentations to expand sales of quality motorcycles and accessories.

. Provided friendly, effective customer service and follow-up to ensure

continued customer loyalty.

Veterans Park District Northlake, Illinois

February 2010- Present

Public Safety /Security Officer

. Protection of park district visitors, property and assets.

. Maintenance of a high visibility presence to deter illegal and

inappropriate actions.

. Direct observation through patrol, alarm and/or video surveillance for

signs of crime, fire or disorder.

. Patrolling and protecting building entrances and exits.

. Taking appropriate action as needed.

. Oral and written reporting of incidents oral to emergency services.

As a proprietary security department officer, I practice the "detect,

deter, observe and report" methodology. Security officers are not required

to make arrests but have the authority to make a citizen's arrest or

otherwise act as an agent of law enforcement at the request of a police

officer, sheriff, and others.

H & A Auto Chicago, Illinois

March 2010- Present

Manager

. Service writing.

. Order and distribution of parts.

. Responsible for opening and closing store daily.

. Executing managerial duties and all other customer service duties

including phones.

Contact this candidate