Customer Service Manager
Resume:
William Douglas Monday
HYPERLINK "mailto:************.***@*****.***" ************.***@*****.***
*** ******** **., #***, *******, NC 27604
Experience
Chick-Fil-A, Inc.
Raleigh, North Carolina
March 2012-present
Team Member
March 2012-April 2013
Finance Director
May 2013-Present
Manage Profit & Loss for store
Manage Inventory
Manage store plan ahead for weekly truck delivery
Guide store Owner/Operator on inventory and staffing needs weekly
Rich-Lands Landscaping
Raleigh, North Carolina
January 2002 - March 2012
Bookkeeper
Managed accounting system, including accounts receivables and accounts
payables
Managed payroll
Food Lion, Inc.
Zebulon, North Carolina
June 2002-August 2004
Assistant Customer Service Manager & Bookkeeper
Maintained quality customer service
Managed employee screening & hiring process
Managed bookkeeping software
Reported daily sales numbers and sales trends to Store Manager
Prepared financial analysis reports for Store Manager for district meetings
City of Raleigh - Finance Department
Raleigh, North Carolina
June 2001-May 2002
Accounts Receivable Specialist
Managed analysis of payment issues
Developed tracking system for late payees
Managed timely delinquency notices
Received customer service calls for late payees
Skills
Proficient in Microsoft Windows operating systems and applications
Proficient in Chick-Fil-A internal accounting & auditing software
Proficient in QuickBooks
Time management and organizational skills
Project management
HTML and web page design
Internet and Email
Education
North Carolina State University
Degree: Business Finance
December 2012
Wake Technical Community College
Associate of Arts Degree
May 2009
Activities, Membership Organizations and Interests
The Summit Church Dec. 2012- present
The Summit Church Homeless Ministry Dec. 2012-
present
Oxfam International Volunteer May 2007-
present
American Red Cross Volunteer Jan. 2009- present
PADI Scuba Community Aug. 1999 -
present
Hope Community Church Dec. 2010-Dec.
2012
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