Manager Project

ROBERT SUROWIEC

** *********** **** *****, *** Jersey 07470

973-***-**** *****@*********.*** 862-***-****

Manager

Information Technology

A results-driven, positively energized, and hands on-working Manager of Helpdesk, Technical and Support Services with extensive

and broad-based experience in Technology-Focused Program and Project Management • Acknowledged for the ability to

conceptualize and communicate complex ideas to individuals of all levels. Effectively and efficiently managed widely divergent,

simultaneously occurring projects within tight time constraints by using strong organizational skills, out-of-the-box thinking, and innovative

problem solving abilities. Specifically skilled in cultivating the relationships needed to develop and implement high profile, multi-part

programs/projects in highly spirited competitive environments. Demonstrated the ability to lead diverse teams of professionals to new levels

of success in cutting edge environments and provided advanced technical training to end users,

Hardware / Software Technology Management Multi-Part Program Development Detailed Research / Analysis

Complex Project Leadership / Implementation Technical Training Project Management

Innovative Problem Resolution Staff Development / Training Relationship Management

Cross-Functional and Interdepartmental Communication, Direction, and Motivation

ACHIEVEMENTS

Saved Harsco/Patent 15 % cost savings in wireless arena of $150k per month by removing non-business essential features from the

enterprise cell phone plan thru Verizon Wireless.

Increased overall GAF sales by up to $10 million by identifying an area of opportunity to help the sales force close more deals

faster. Recommended and implemented a wireless solution using Sprint Air Cards in their laptops which gave the 250 person sales

force immediate access to critical information needed to close a deal while still in the field.

Saved more than $2 million in sales and lost productivity during a major Northeast power outage by being proactive and

convincing management for the need to spend $183,000 for a 300 kva generator at GAF’s corporate headquarters.

Led the Helpdesk and Technical team’s efforts after the MS Blaster virus infected GAF’s network and desktop systems. By

developing an action plan ahead of need, was able to roll out the resolution strategy nationally, with minimal impact and downtime.

Recognizing a need to improve service to end-users by developing a new training program for all Helpdesk and Technical staff

members. This included development of a FAQ section on the company’s intranet, which provided more rapid and expansive

answers to questions. The new system also reduced the amount and frequency of calls because the end-users could access the same

information.

EXPERIENCE

Dexter Technologies - - Morris Plains, New Jersey

Manager Helpdesk, Datacenter, Network Operations October 2008 to February 2012 February 2013 to Present

Managed Network Operations, Disaster Recovery and NOC infrastructure and best practices. Provided environmental solutions to

24/7 datacenters for failover redundancy. Provided security and monitoring solutions to midsize datacenters. Consulted on

Blackberry

server redundancy solutions. Provided hot-site scenario solutions and costing vs using a disaster recover vendor such as Sungard.

Consulted on automatic transfer switches for generator failover. Trained end users in scanning and E photo systems

Advanced Computer Technologies - - Roseland, New Jersey February 2012 to January 2013

Site Manager / Network Engineer

Responsible for network support for 45 midlevel medical, legal and financial clients with managing focus on the largest financial

client. Managed the upgrade of switches and servers, monitored sonic firewalls and VM servers. Setup and upgraded offices and

new

users in locations in NYC and NJ. Remote troubleshooting and monitoring using Log Me In, Continuum and VNC to update and

address virus and malware issues.

Harsco Patent Division Paramus, New Jersey January 2008 to October

2008

A 4.4 Billion dollar global service provider to large infrastructure industries. Patent division shoring and scaffolding.

MANAGER TECHNICAL and SUPPORT SERVICES Helpdesk / Network Operations / Project Management / Security

Project Manager for Oracle implementation - configured 9 training centers throughout the US and Canada, reviewed and upgraded

infrastructure to Oracle specifications through solid vendor relationships. BY utilizing a 6 member technical staff which included the

.

helpdesk, desktop and network support, handled over 600 issues and ongoing projects per month.

• Managed SLA’s for the Helpdesk team which effectively resolved user issues in the field, monitored all Helpdesk issues using a

company developed helpdesk program. Managed network and software upgrades also was hands on as needed for additional

support and mentoring.

• Managed Active Directory and SMS restructure to streamline and globally standardize these two key project areas including

upgrading the Paramus datacenter from Server 2003 to Server 2008.

• Monitored network activity using Netflow analyzer and Websense and established more end- user focus on work at hand vs.

random web surfing and lost productivity and monitored and upgraded circuits as needed thru Verizon.

• Managed the Avaya IP telephony system and all Cisco switch upgrades and patches for the US, Canada and Mexico.

ROBERT SUROWIEC

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GAF/ELK BUILDING MATERIALS CORPORATION of AMERICA, Wayne, New Jersey February 1999 to April 2007

A $3.0 billion dollar national manufacturer of quality building materials

MANAGER TECHNICAL and SUPPORT SERVICES Helpdesk / Network Operations / Project Management / Security

Hands on and through 3 supervisors and 10 technicians supported 2,000+ national users six days a week from corporate headquarters in

Wayne, N.J., initiated all helpdesk, software / hardware implementations, network desktop and laptop technical support functions, and

operations. A 250-person national field sales force from corporate headquarters was also supported. Monitored 3 million dollar spending

budget and made spending adjustments as necessary.As a key member of the IT team, actively participated in the identification and

sourcing of new hardware and software options. Managed all procurement aspects and billing. Experience with project planning and

workflow management using Visio and MS Project.Built from the ground up, supervised, and managed the efforts of a

Helpdesk/network/ security team to support corporate headquarters as well as nationally located plants. Managed the Magic Solutions

helpdesk software and server, established SLA’s with the CEO and CFO and related business units. Built a Helpdesk dashboard for key

business managers to monitor daily updates regarding support issues and repairs.

• Managed the corporate Network operations center of 120 WINTEL servers, Cisco switches, Cisco IP telephony, CommVault backups,

tape libraries, Symantec AV, Websense etc. Managed outsourced 3rd party 24/7 security monitoring vendor.

• Built solid relationships with computer manufacturers ensuring GAF’s parts and equipment orders were handled in an expedited

manner; established strong working partnerships with various vendors/suppliers to assure GAF would remain a priority call for repairs,

and carefully monitored payments to vendors to assure accuracy and maintain good will. Managed 3 rd party vendor relationships

including cell phones and maintained the corporate phone systems which included key customer service.

• Managed and controlled disaster recovery testing and contracts with partner SUNGARD to insure a solid tested DR plan.

• Took the initiative to control a disaster whereby 250,000 gallons of water flooded an entire floor in the main building on a weekend and

coordinated a rapid team effort of 15 IT staff members to get executive offices ready the following Monday morning; achieved this

feat without incident and received a ROAR award as a result.

INFORMATION PRODUCTS, Parsippany, New Jersey March 1995 to July 1998

Authorized distributor, consulting and repair facility for Hewlett Packard, Compaq, IBM.

CUSTOMER ENGINEER / Site Support Manager

Provided software, hardware, network planning, and mainline support for NJ and NYC-based accounts such as Atwood Richards, The

Museum of Modern Art, ADP, ATT/Lucent Technologies, BMW, Foster Wheeler, GAF/ISP, Hackensack University Medical Center

(HUMC), Jersey City Medical Center, and Riker/Danzig’s Morristown and Trenton offices.

• Interacted with end users and upper management to develop and select hardware and software combinations that optimized the

efficiencies of both systems, and helped coordinate and schedule complex medium and large scale network implementations.

• Set up and repaired servers, desktops and laptops on-site to minimize downtime. Also, developed strategies to spearhead end user

related issues in a pro-active manner, and acted as a liaison for IP. managing the GAF account.

• Saved in excess of $1 million in HUMC billing revenue by proactively placing UPS modules at strategic points in their network.

• Uncovered a unique problem with HP printers and by thinking outside traditional parameters, was able to work closely with HP’s

technicians to resolve the previously unknown printer driver configuration error. The fast action saved Riker/Danzig tens of thousands

in lost revenue.

Prior employers include Hoechst, Imperial Chemicals Industries, Prudential and a family owned and operated business.

EDUCATION

Bergen Community College, Paramus, New Jersey

Belford University, BA, Sweetwater, Texas

A + Certified Hewlett Packard Certified Networking Essentials Cisco I/P Telephony Network Security Essentials

Managing Multiple Projects Influencing Others Project Management Plus

Microsoft Certified Professional –XP

COMPUTER SKILLS

Software: MS Office- 2003,2007,2010, XP, Vista Enterprise, Windows 7, 2003,2008 Server, MS Exchange, Outlook, Netmeeting,

Adobe Photoshop, Illustrator, I.E. Explorer, McAfee Antivirus, Blackberry Server, PC Anywhere, Symantec Antivirus Enterprise,

Backup Exec 10D, SMS, Websense Enterprise, Magic Solutions Enterprise, Commvault, Netflow Analyzer, Continuum,VNC

Hardware: Toshiba, Lenovo, MAC, Hewlett Packard, IBM, Dell, NEC, all HP printers, Canon MFPs, all laptops, servers, network

scanners and digital cameras, Cell phones, Blackberry’s, Avaya, Nortel PBX, Sonic Wall

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