Customer Service Administrative Assistant
Resume:
ELAINE RIOS
**** *. ******** *****, ******, CALIFORNIA 91766
************@*****.***
HIGHLIGHTS OF QUALIFICATIONS:
Able to monitor accounts payable and receivables
Excellent communication and writing skills
Able to interface with all levels of staff
Proficient in Microsoft Office: Excel, Visio, Powerpoint, Project, Word,
Access
Ability to organize and prioritize work in a timely manner
Ability to develop collaborative working relationships with other
departments to achieve goals
Bilingual - Proficient in Spanish. Able to speak, read, write, interpret
and translate.
PROFESSIONAL EXPERIENCE
?Administrative Analyst (Sept
2011 - June 2013)
Southern California Edison, Pomona, CA
Full responsibility for administrative support to the Advanced Technology
Management Team and Energy Storage and Transportation teams.
o Prepare statistical reports, pie charts, graphical
representation, and presented it to the directors and
administrative managers.
o Compile reports in presentation formats
o Assist in reviewing important reports, policies, and other
procedures, gathered and analyzed the data, and implemented new
systems for complex work.
o Coordinated with other technical experts in planning the
finances, preparing budgets for various projects
o Schedule, manage and maintain multiple calendars for management
and staff
o Coordinate various in-house and outside meetings, conference
calls, telepresence, and lab tours. As well as prepare various
materials for special projects, tours and meetings.
o Prepare meeting agendas, meeting minutes, correspondence, memos
and other documentation.
o Review and route incoming and outgoing correspondence.
o Coordinate and finalize routine assignments, documents and
tracking reports to ensure timely distribution.
o Coordinate travel arrangements for all executives and staff.
o Process timekeeping data, credit card reconciliation, expense
reports, purchase requests, non-PO's, wire transfers.
o Establish new vendors, update vendors, IT requests, supply
orders, (SAP - materials, goods and services), corporate
resource requests, employee relocations, process new and
existing employee onboarding requests, order corporate forms,
and process shipping requests.
o Scan, Process and file technical reports and other pertinent
files electronically.
o Pension Consultant (Dec 2003 -
Aug 2010)
Southwest Administrators, Inc., Alhambra, CA (Oct
2000 - Aug 2010)
Developed and maintained relationships with pension and other external
resources e.g. participants, consultants, pension administrators,
actuaries, counsel to meet the pension needs of the Western Conference of
Teamsters Pension Trust Fund.
o Conducted research and analysis that provided information on
market-specific pension plan options as required
o Identified opportunities and made enhanced recommendations and
changes to pension benefits that addressed competitive
positioning, risks, liabilities, and cost savings
o Prepared and coordinated delivery and execution of pension
documentation such as amended plan design, benefit and
administrative agreements and policies
o Conducted diverse meetings with members and employers to inform,
educate and demonstrate pension plan benefits
o Engaged in various informational pension and health benefits
expositions, workshops and seminars
o Maintained computer-based appointment system and set up
appointments
o Composed denial letters, processed client's appeals
o Efficiently interpreted pension agreements and contracts to
determine appropriate pension payments and credits
o Reviewed collection disputes on Trust overpayments, as well as
coordinated with other department's resources, in order to
resolve complicated inquiries by clients, client's attorneys,
and government agencies
o Corporate Accountant (Oct 2000 -
Dec 2003)
Southwest Administrators, Inc.
Processed Accounts Payable and Accounts Receivables for the Accounting
Department.
o Analyzed financial statement components, related expenses, and
cash flow
o Managed and balanced cash receipts and deposits
o Developed procedure manual, which clarified procedures,
guidelines and defined responsibilities
o Designed and managed database to facilitate and systematically
track purchase orders and inventory that reduced the cost of
supplies by an estimated $24,000 per year
o Created company newsletter, coordinated writing, content and
design that resulted in an increase in corporate communication,
interaction and participation between management and personnel
? Sr. Leads Operations Representative (Apr
1998 - Oct 2000)
Bank of America, Pasadena, CA
Oversaw workflow and various projects in a production environment for the
Business Lending Division.
o Acted as liaison for business partners and associates, as well
as project coordinator.
o Generated and maintained management reports and handled multiple
tasks, including customer service, research and development.
o Implemented a new processing procedure that conserved two FTE,
reduced department processing time and improved process
workflows and increased productivity.
o Developed and implemented a cross-training matrix and conducted
cross-training for current and new associates on different
products and tasks that increased productivity and efficiency.
? Administrative Assistant
(June 1995 - April 1998)
Southern California Edison, Rosemead, CA
EDUCATION
? Masters Degree in Business Administration, University of Phoenix (2009)
? Dual Bachelor Degrees in Business Administration and Management,
University of Phoenix (2006)
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