Senior Level Information Technology Professional

Customer Oriented EDI Coordination Team Leadership Solutions Focused

Hardware/Software

. Strong IT Leader who leverages exceptional business acumen and technical

expertise to conceptualize then execute strategies/programs that not only

support but also drive company growth.

. Consistently offer practical IT solutions that positively impact

profitability, control costs, and optimize utilization; translate

business needs into actionable IT solutions.

. Extensive experience enhancing systems and employee performance with

advanced platforms, infrastructure implementation, and cutting-edge

solutions that address strategic business organization requirements.

. Skilled project manager who inspires internal and external teams to

achieve corporate goals and follow through with assignments with sound

problem resolution expertise. Proficient in Windows O/S, and MS Office.

Core Competencies

Exceptional Customer Facing People Skills ( Problem Solving ( Excellent

Customer Centric Service & Support

Strong Hardware & Software Skills ( EDI On Boarding ( Build

Internal/External Alliances ( Tell Systems

Quality Control Implementation ( Meet All Compliance Objectives ( RateWare

( AS400

Professional Experience

2008 to 2012: Vitran Express, Gibsonia, PA

2010 to 2012: EDI Coordinator

. Provided on-boarding of EDI implementations for shipping partnerships

utilizing business software that traded electronic documents with client

accounts including load tender, freight billing and shipment tracking.

. Ensured all quality control initiatives were implemented and received

positive ratings from customer report cards based on client requirements

and delivery success.

. Supported collections department that dealt with paper and electronic

invoicing and ensured effective systems continuity that allowed for

uninterrupted payment collections.

. Successfully integrated all 100 newly acquired business customers from

new company acquisition within a 3-month timeframe-migrated data onto

Vitran platforms.

. Met all shipping partner compliance objectives and collaborated with

internal divisions to successfully resolve all EDI related problems.

2008 to 2009: IT Manager - East Region

. Oversaw computer operations for the eastern region and drove complex

computer systems migration efforts, teaming with department leaders on

planning and execution timeframes.

. Promoted SOX compliance and ensured audit requirements were met across

the board.

1989 to 2008: PJAX Freight System, Gibsonia, PA

1989 to 2008: IT Manager

. Provided overall IT direction and networking operations oversight for all

PJAX team members and ensured effective problem resolutions tactics were

utilized, collaborating with vendors and suppliers.

. Successfully brought Help Desk support in-house and utilized all third-

party managed services ensuring cost containment strategies focused on

networking administration with purchase of required hours of network

support and service.

. Began tenure with oversight of 500 daily transactions and by 2008 oversaw

more than 5,000 daily transactions.

. Managed 20+ service centers for computer systems support and copy, fax,

scan capabilities for cost effective savings and support success.

Early Career

Customer Support Representative - COMSEN, Inc., Camp Hill, PA

Education

Bachelor of Business Administration - Harrisburg Pennsylvania State

University, Harrisburg, PA

933 Perry Hwy. ( Pittsburgh, PA 15229

412-***-**** ( ab4hzt@r.postjobfree.com

Mark Dernoga

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