Administrative Assistant Customer Service

LaMonica Hobson

**** ******* ****** **. **** Burnie, MD 21061

Telephone: 443-***-****

**************@*****.***

Objective

To obtain a challenging position with a creative company that will

utilize my skills and working experience

Education

Tuskegee University- 2007 to 2008 Tuskegee, AL

Majored in Psychology

Bloomfield University-2008 to 2011 Bloomfield, NJ

Majored in Psychology

William Paterson University- 2011 to Present Wayne, NJ

Majored in Psychology

Key Skills

Computer MS Word MS Outlook MS Publisher

Skills: MS Excel MS PowerPoint Windows

Experience

Home Properties

Administrative Assistant, 2012 to Present

Performs administrative and office support activities.

. Answer telephones

. Greet and assist visitors

. filing and faxing

. Manage residents' renters insurance

. Take rent payments and write receipts

. Manage residents renewals

Express Jet Airlines Flight Attendant,

2012 to 2012

Provide personal services to ensure the safety and comfort of airline

passengers during flights by:

. Greet passengers

. Verify tickets

. Explain use of safety equipment

. Serve food or beverages

Homeland security

TSO, 2011 to 2012

Transportation Security Officers (TSOs) provide security and protection of

air travelers, airports and aircraft in a courteous and professional

manner. This includes:

. Operating screening equipment to identify dangerous objects in

baggage, cargo and on passengers, and preventing those objects from

being transported onto aircraft

. Performing searches, to include hand-wand and pat-down searches

. Controlling terminal entry and exit points

. Interacting with the public, giving directions and responding to

inquiries

Standard Parking

Administrative Assistant, 2009 to 2011

Utilizes a quality customer service orientation, receives payment from

customers for parking services and facilitates the flow of traffic through

the gate by performing the following duties:

. Helping customers with parking issues

. Copy and file paperwork

. Sale and Submit parking permit information

. Resolves customer complaints independently or with the aid of a

supervisor

. Answers telephone in a prompt and courteous manner

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