Customer Service High School

● Cell: 210-***-****

● *******.*******@*****.***

***** ****** ******* #* ********* City, TX 78148

Dakarai C. Griffin

Objective:

To build a successful career in the warehouse field with a company that offers opportunity for professional

growth, training and an opportunity for advancement.

Skills and Accomplishments:

Computers and Applications

Minor computer administration, maintenance, and upgrades, Microsoft Office applications: Word, Excel,

PowerPoint, Outlook, Explorer, and Internet Explorer, 10 key by touch and sight, fax, copier, scanner, type 35+

W.P.M, and operate cash register.

Other Skills

• Forklift Operator • Stock Picker Operator • Tow Tractor Operator

• Order Selector and Picker • Short Order Cook • Customer. Service

(In/Out)

Professional Experience

April 2, 2012 – March 22, 2013 Transcom: Bright House San Antonio, Tx

Tier 1 Technical Rep/Customer Service Rep

I provide effective and consistent technical support, as well as excellent customer service. Perform tasks related

to customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers,

repair trust, locate resources for problems, resolutions and design best-option solutions for the customer. As a tier I

technical support representative, my duties are to provide technical services to inbound customers and technical support

representatives who may need further assistance with customer inquiries. Daily duties also were to troubleshoot the

connectivity issues and any equipment issues. Daily duties include multitasking to maneuver between various databases to

resolve customer issues. Daily duties also include managing all payments for services through credit cards and to manage

the returns for faulty or broken equipment.

December 2010 - May 2011 Ready Labor (Siemens) Doraville, Ga.

Traffic Maintenance Helper

I assisted with traffic light repairs and maintenance thru out the city of Sandy Springs, Georgia. Dug holes, and

trenches for underground fiber optic cable and traffic maintenance pull boxes. Operated bucket/lift on the truck

when assisting repair persons’ working on cameras and other high traffic components. Set focus on traffic cameras

to control time delay relay operation of the traffic lights, to maintain an indication of traffic to coordinate and

control traffic flow. Looped (insert) and re-looped (repaired) and programmed traffic control box surface relays,

on roads.

March 2008 - June 2009 American Honda Alpharetta, Ga.

Sorter/ Stocker/ Tow Tractor Operator/ Stock picker Operator/ Forklift Operator

Operated RF scanner to inventory, sort and assign automotive, motorcycle, and recreational vehicle parts, to

location carts, for movement to their shelving locations. Coordinated transfer of sorted part carts onto a pallets t

to be relocated by heavy equipment operators. I further, utilized RF scanners to sort carted parts into groupings

for movement with a tow tractor or stock picker to be placed at the specified location .

May 2006 - February 2007 Loop Pizza & Grill Sandy Springs, Ga.

Dishwasher/ Cook/ Pizza Maker/ Cashier

Dishwasher: Prepared plates, glasses, pots, pans, and silverware to be processed through the dishwashing

machine; and, operated and maintained dishwasher. Sorted and arranged items for storage. Next, promoted to

Cook/ Food Prep: Responsible for preparing and setting up the serving line food stations and, preparing the

kitchen for opening and closing. I prepared meals on an open grill and maintained the soup and fry station,

ensuring soups and fried foods were fresh and hot. Last, Promoted to Cashier/ Customer Service: Responsible for

presenting a friendly smile, greeting customers as they walked in, and answer customer questions; and assist

during the bill paying, process, and to use the “Exit Greeting” process on all customers.

April 2005 - May 2006 Trace Inc San Antonio, Tx.

Stager / Stocker

Utilize hand jack to pull pallets of commissary items from the warehouse to be placed in front of designated aisle

for initial shelving staging.. Moved staged items into aisles for stocking onto the shelves. Returned all materials

used for staging and return to stocking floor to be assigned to a stocking aisle. I stock and arranged items

according to assigned display; then inventoried stocked aisle items for order accuracy and item accounting. I

cleaned aisle of debris, and boxes to make ready for the next business day.

January 2004 - March 2005 Go – Professional San Antonio, Tx

Custodian / Butcher Cleaner

Clean the Alamodome before, during and after events. I was promoted to “Butcher Cleaner” for the Randolph Air

Force Base Commissary Meat Department. I was responsible for cleaning meat off all cutting machines, floors,

and walls, and any items that were used to cut meat during the business day. I sanitize all tools, machines, and

scrubbed floors to remove bacteria and germs. I responded to two nightly inspections, one by the Go –

Professional, and the other by an Air Force Base Commissary inspector.

Education

Feb. 2007 - Mar. 2008 Wyotech of Daytona Beach - Ormond Beach, Florida

Education Level: 1 year technical or vocational school

Major: European Entry Level Motorcycle Technician

Graduated: March 2008

Aug 2003 - Mar 2004 San Antonio College - San Antonio, Texas

Education Level: 1 year college, technical or vocational school

Major: Computer Network Administration

Graduated: No

Marketing & Business Education DECA

Oct 1993 - May 1997 Judson High School

DECA is a program that trains and prepares high school students for the business world in areas including

marketing, accounting, entrepreneurship and more.

Education Level: High School Diploma

Major: Marketing Education ( DECA )

Graduated May 1997

Certifications

Wyotech Daytona Beach, Ormond Beach, FL

• Factory Certified Motorcycle technician, BMW, Ducati, and Triumph

● Cell: 210-***-****

● *******.*******@*****.***

10806 Mathom Landing #2 Universal City, TX 78148

Dakarai C. Griffin

• Certified Dynometer technician

References:

Jay Brooks 210-***-****

Jennifer Galindo 210-***-****

Elton Greene 210-***-****

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