Medical Assistant Customer Service
Resume:
Trisha Sandoval
**** **** ******** ******, *******, arizona 85017
***********@*****.***
objective:
To allow me to grow into a position that will utilize
my knowledge and experience in the clinical and
administrative management fields. Strong planner and
problem solver who readily adapts to change, works
independently and exceeds expectations.
WORK Experience:
2005 - August 2011 Southwest Behavioral Health Crisis
Recovery Phoenix, AZ
Clinical Office Coordinator
Responsible for the preparation and distribution of
billing information.
Review and submit receipts to accounting for payment.
Insurance verification for consumers.
Answer phones and direct calls to appropriate
contacts.
Train new employees and maintain data on all unit
employees training.
Maintain employee files and input timesheet data for
payroll.
Conduct fire and disaster drills for two units.
Complete facility Inspections.
Ensure all staff for two units submits supervision
forms monthly for
Licensure.
Safety Committee Representative for CRU I and II
Communicates directly with Human Recourses regarding
trainings for
all staff.
Submits all work orders and follow ups
Communicate regularly with client management to
address ongoing
concerns
Attend and facilitate monthly mandatory all staff
meeting complete
meeting minutes and distribute to all staff and
attendee's
Create presentations for Directors using Microsoft
PowerPoint
Created and maintained a master server filing system
for all electronic
documents
Earned exceeds expectations on all performance
evaluations with excellent in communication,
commitment, positive work ethic and providing
outstanding unsurpassed service
2002 - 2003 On the Run Drywall/Scrapout - Phoenix, AZ
Owner/Operator
Owned and operated a Construction Company.
2002 Maricopa County Correctional Health -
Phoenix, AZ
Back Office Medical Assistant
Performed triage functions.
Responsible for the dressing changes and bandaging of
wounds.
Performed TB tests and handled all Phlebotomy needs.
1997 - 2001 The Allison Clinic - Glendale, AZ
Medical Assistant/Office Supervisor
Responsible for performing EKG's and vital signs as
required
Assisted surgeons with minor surgical procedures.
Performed injection procedures as required by
physicians
Trained and supervised medical assistants and
internship students
Insured proper procedures were followed in instrument
sterilization
Handled all office billing, scheduling and customer
service requirements
summery of qualifications:
Computer Experience - Office Skills
AHCCCS Verification - Microsoft Word - Planning and Scheduling -
Microsoft Excel - Communication Skills - Microsoft Excel
- Telephone Skill - Windows OS - Filling
10 Key By Touch - Converting Charts - Next Gen EMR
Medical Skills
EKG's - Vital signs as required - Assisted minor surgical
procedures - Injection procedures Instrument
sterilization
Education:
2011 - Present - Arizona State University - Tempe, AZ
Major Social Work
Relevant coursework: Social Work Practice, Maco Human Behavior
Social Environment, LGBT studies, Legal Issues In Social Work,
Micro Human Development, Economic and Social Issues in
Prospective.
2007 - 2011 - Estrella Community College - Goodyear, AZ
Associates Degree - PHI BETA ALPHA - National Honor Society - GPA
3.98
on 4.0 scale - Major Social Work.
Relevant coursework: Working with Children with Disabilities,
Ethical Systems in Criminal Justice, Introduction to Social Work,
Social Services Delivery Systems, and Introduction to Psychology.
Certificate in Business Management, CIS 105, Graduated May 2011
and transferred to ASU- Completed 160 hours of internship
1996 - 1997 - Bryman School - Phoenix, AZ
Received diploma in Medical Assistant
Honors:
Employee of the Month - Customer Service Awards - Phi Theta Kappa
- International Honor Society - Nina Mason Pulliam Scholar
recipient - Cesar Chavez National Scholarship - Social Work
Student Organization - SWSO Fundraising Director - Volunteer of
the Year - Excellence in Community Service
COMMUNITY sERVICE:
2005 - Present - St. Joseph the Worker Organized - Phoenix, AZ
Organized Car show and water drive
Conducted WIRC classes for post release inmates
Mentoring to women in recovery
Continuing to volunteer completed 200 hours of service
2007 - 2009 MCSO Tents Jail - Phoenix, AZ
Works with Lin Armstrong director of programs MSCO on recovery classes
Created a resource program for women in recovery
Completed 80 hours of service
2009 - Present Breaking Up Walls Inc. Phoenix, AZ
Working on projects with the homeless veterans
Continuing to work on a program art in the park with autistic children
2005 - 2008 Re-Entry Women living free Ministries
Re-Entry conducted self-recovery classes for women released from jail.
Completed 120 hours of internship working with people with disabilities.
Co-developed a comprehensive program for recovering women on their journey to
reintegration into the
community
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