Customer Service Manager

***** ***** ******** ****** • Winter Garden, FL **787 • •

Phone 407-***-****• Fax 407-***-**** • E mail • *******@*****.***

Cedric Ryan Roberge

Objective

To obtain a challenging career in an environment that utilizes my customer

service background and allows me to develop my communications skills.

Education

( August 2009 present ) Valencia Community College

Sound Technology/Production Degree

( August 2008 May 2009 ) Florissant Valley College

Sound Technology/Production Degree

Work experience

Comfort Inn & Suites June 2012 Current

Front Desk Clerk

My duties included; making reservations, guest requests, accepting payments, making room keys,

explain & relay information/features to guest, areas of interest, Work orders, Wake up calls etc.

89.5 The Wave June 2008 June 01, 2009

Broadcasting Host/Co Host

This was a college radio station that I worked in, my duties included hosting my own show every

Thursday night, also co hosted “Fire Fridays” with Cici Luv Child Friday morning, reading news,

taking meter readings, producing commercials, picking songs to play, and most importantly

entertaining the audience (listeners)

Northwest Airport Inn August 2007 June 03, 2009

Front Desk Clerk

My duties included; customer service, making reservation, requests made from guest, payments,

room keys, explain & relay information/features to guest; hours of operation, Bucket checks, night

audits, Wake up calls, database inputs, and offered friendly service to each & every customer.

Berkshire Grill December 2003 December 2007

Assistant Manager

My duties included, serving and assisted in cooking, supervise kitchen and dining room, resolve

customer complaints about food or service, make sure kitchen and dining areas are cleaned

according to standards, keep records for health inspector, monitor safety standards and liquor laws

are obeyed, total cash charge receipts at end of the day, and make bank deposits.

Extracurricular activities

In my spare time, I create and produce my own music. My music is sold to

other people to enhance a song they created. During my year at Florissant

Valley I did an internship on a campus radio station. I produced my own

show within (guide lines). I have worked with the public for a long time. I

am finished with school and would like to start to develop a career in the

Hospitality Industry.

SKILLS

Proficient in Computer Applications, including:

MS Word, Excel, Access database, PowerPoint, and Outlook

Excellent verbal and written communication skills

Able to interact with clients on a professional level

Strong interpersonal skills

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