Customer Service Manager

RODERICK J. DAVIS

*** ******** **.

South Euclid, OH 44121

(C) 216-***-**** (H) 216-***-****,

*****.*****@*****.***

WORK EXPERIENCE:

Planet Fitness of Richmond Heights

April 2012 – December 2012

Crew Member

Enrollment of new members

Developing relationships with new and current members to increase referrals

Data entry of new member’s membership information into POS system

Daily upkeep of facility

DAYS INN CLEVELAND AIRPORT SOUTH

August 2009 – July 2011

NIGHT AUDITOR

Greeting of guest and taking reservations while promoting Reward benefits on Wyndham ’s

POS system

Balance of cash drawer, reconcile reports of rooms sold, and make necessary corrections and

voids as required

Updated and maintain Customer Survey results and sending of monthly reports

Delivered quick and efficient response to guest questions, comments, and concerns that may

arise during the night time shift

OFFICE OF THE MAYOR, CITY OF CLEVELAND

January 2006 – August 2011

SCHEDULING ASSISTANT TO THE MAYOR

Primary contact for receipt of requests regarding the mayor’s agenda:

Management of the Mayor’s Daily workflow

Schedule and disseminate calendar information, as necessary

Public relations intermediary for dignitaries, community business leaders, and elected officials

Perform general administrative tasks and office support, as required

Staff and supervise events, Liaison between Mayor and attendees

Assisted in coordination of annual Employee Recognition Ceremonies, Holiday Celebrations,

internal events and divisional meetings.

SKILLS & TRAINING:

Completion of the Shlensky Institute of Event & Meeting Planning

ASFA Certified Health Club Manager & ASFA Certified Personal Trainer

CPR & AED certified

Proficient in Microsoft Office (Excel, Publisher, Outlook, PowerPoint)

Proven exceptional Communication and Interpersonal skills with Customers, Clients,

Community and Political Leaders

Completion of Supervisory Skills Training as provided by City of Cleveland DERS Program

Strong customer service skills with ability to interact with diverse groups of people using tact

and diplomacy

Proven experience in Commission and Non-Commission Sales

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