Management Project Manager

Karen L. Pinckney

*** * ******** ******, **** 703-***-****

Alexandria, VA 22304 *****.**********@*****.***

SUMMARY

Experienced project management professional with diversified experience and success in high level

project and program management, product launches, - concept to end of life with strong focus on

customer and employee satisfaction, time to market and its associated phase gates, process re-engineering

and ROI. Extensive business experience developed from strong working relationships with leading

executives enhancing company objectives. Provided internal leadership in formulating strategies, policies

and initiatives; Achieved high recognition for exceptional performance while maintaining team focus and

morale; Experienced in management of all stages of software development life cycle, from analysis

through implementation; Solid management and technical competencies with particular expertise in

process development, operations and configuration management; Excellent background in proposals,

scope management and risk mitigation. Successfully managed numerous projects and led teams in system

& vendor selection, analysis of business requirements, vendor management, configuration management,

system development & implementation.

Strengths Include:

• Configuration Management • Risk Management

• Cross Functional Team Management • System Development Life-cycle (SDLC)

• Project Cost Management • Systems Integration

• Resource Management • Vendor Management

EXPERIENCE

The American Red Cross, Washington, DC 2007 - 2012

Project Manager

Led projects to investigate new systems and/or upgrades to existing business systems and processes in

facilities nationwide to enable operational efficiencies, standardization, and/or cost savings. Developed

controlled and regulated procedures to ensure the nation's blood supply meets FDA guidelines

and regulations. Worked closely with systems analysts, change integration department, and operations

management; Projects include; Transitioning Clarify to Remedy IT Service Management, Evaluation of

Alternate Residual White Blood Cell Testing Technology, Customer Relationship Management Project-

Donor Relations Management System, eDOCs 2.0 Upgrade, and eDOCs Access on a Tablet.

Established configuration management plans during the validation phase and established a change

management process that included configuration controls that maintained the consistency of

performance and functionality throughout the products life .

Redesigned the process for managing organizational change; implemented improvements in

collections process for appointment scheduling and management of data; consolidated key Human

Resource Information System (HRIS) data and functions into a single enterprise-wide system;

standardized policies and practices and outsourced key functions and support to a vendor providing

world class applications on a hosted, web-based platform

Developed and implemented corrective and preventive action plans for risks/issues identified as

problems to eliminate existing cause or prevent recurrence. Created and implemented robust

effectiveness monitoring plans to identify and prevent problems.

Karen L. Pinckney 703-***-**** Page Two

Continuously met program/project objectives by keeping schedules and communication reports up-to-

date and accessible to management, consultants, and colleagues.

Led project teams in planning, development and implementation of upgrades to document

management system (eDOCs 2.0) and eDOCs access on a Tablet. Systems were interfaced for

seamless customer satisfaction.

The American Red Cross, Washington, DC

Senior Associate Policy and Change Management 2003-2007

Led cross-functional teams through Policy Development and review process of new / modified national

procedures designed to improve quality systems and manufacturing practices; Guided departmental

procedure development within Biomedical Headquarters from initiation, research, design, and development

to review, approval and implementation.

Analyzed policies and provided recommendations pertaining to organizational guidelines that

successfully maintained regulatory compliance, increased efficiency and reduce costs.

Managed Annual Review of all system documents for the Change Management System.

Managed problem resolution for problems and clarify request relating to the policy development and

change management system processes.

Managed stakeholder analysis and review to ensure regulatory requirements were met.

DUKE UNIVERSITY LAW SCHOOL; Durham, NC 2000 - 2003

Assistant Director /Coordinator, Alumni Relations and Special Events (3 years)

Successfully managed and planned fundraising events to facilitate scholarships and special programs for

the organization.

• Planned academic and development-related events for the law school.

• Managed projects for the Law Alumni Association Board of Directors and Future Forum.

• Coordinated major annual Law School events such as Reunion Weekend, Leadership Weekend, and

Graduation Weekend, American Bar Association (ABA) Luncheon, and Career seminar series.

• Managed membership logistics for the Braxton Craven Inn of Court continuing legal education

program.

EDUCATION

Bachelor of Arts, Public Policy Analysis - Health Policy/Administration

University of North Carolina at Chapel Hill, Chapel Hill, NC

Project Management Fundamentals, College of Southern Maryland

Project Management Applications, College of Southern Maryland Project Management

Professional Certification Prep I and II, College of Southern Maryland

Karen L. Pinckney 703-***-**** Page Three

PROFESSIONAL DEVELOPMENT AND TRAINING

• •

Biomedical Instructor Training Program Management

• •

Clarify Call Tracking System/Customer Support National Change Management

• •

Design & Coordinating a Feasibility Study MS Office / MS Access

• •

Leading Cross-Functionality VISIO

• •

Design and Coordinating a Feasibility Study Share Point

• •

Design and Coordinating an Operational Trial Protocol SAS

• •

Development and Maintenance of Control Plans eDOCs

• •

Problem Management/Problem Manager II – Developing, Data Warehouse

Implementing, and Monitoring Corrective Action Plans

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