Tillman J. Baldwin II

704-***-****

ab4hd8@r.postjobfree.com

Charlotte, NC

EXPERIENCE HIGHLIGHTS:

. Major strengths include hard-working, good decision-making and

responsible

. Manage confidential/sensitive information, and ensure team compliance

with security guidelines

. Strong communication, analytical, organizational, interpersonal and

human relations skills

. Immense drive to set and reach challenging goals and a proven ability

to comprehend new areas of responsibility and adapt to change

. Proactively seeks outs points of failure to solve problems and reduce

stress

. Comfortable negotiating with peers, business leaders, customers and

making tough decisions

. 10+ years of experience with Functional, System, Performance, and

Regression in automated and manual testing environments, this includes

expertise with automated testing tools and testing Techniques

. 7+ years of experience with the following database platforms (Sybase,

Microsoft SQL Server, Oracle).

. 5+ years of experience using HP Quality Center testing tools and

scripts including Quick Test Professional (QTP), Load Runner, Quality

Center and Test Director

KEY SKILLS:

Software Quality Assurance & SDLC Methodology (Waterfall, Microsoft Office Suite of

Control Agile) Products

Project Coordination Test Plans/Test Case Writing Mainframe & Web Based

Test Project Management Risk Management Testing (manual/automated)

Process Improvement Meeting Facilitation

Budget Managing Report & Document Preparation Requirement Based Testing

Staff Development and Data Collection and

Training Records Management Analysis

Customer Support/Customer Process Audits Test Status Preparation

Relations Conflict Resolution and Presentation

Team Player HP Quality Center

System Analysis

TECHNICAL SKILLS:

. Software Knowledge: Windows 2000/2003/XP/Vista, AIX, Sun Solaris, HP,

Linux Intel, Linux 390, OS/390, Unix Administration, Microsoft Offices,

LOTUS, WebSphere, VISIO, HP Quality Center, HP QuickTest Professional,

HP Load Runner

. Database Knowledge: DB2, Oracle, Microsoft SQL Server, Sybase, LDAP

. Hardware Knowledge: x86 (windows, Linux), SPARC (sun), PA_RISC (HP)

Power PC (AIX, Linux), S390 (mainframe/Linux)

. Web Server Knowledge: Apache, IBM HTTP Server (IHS), Sun ONE Enterprise

Edition (formerly iPlanet), Lotus Domino Enterprise Server, Microsoft

Internet Information Server (IIS)

. Mainframe Experience: 820/835 acknowledgements, 824's,TSO, MVS, x12's,

3270 Emulation Sessions, Batch Job Processing, v4010,v 5020, v6020

. Healthcare Experience: 837's,835's,276's,277's,278's,270's and 271's.

Process claim creation, claim submission, claim processing, claim

payment, claim status inquiry, eligibility inquiry and referral &

preauthorization.

WORK EXPERIENCE:

Lead BA/QA Test Engineer, SecureEdi Healthcare Systems, January 2012 to

Present, Charlotte, NC

. Ensure quality assurance for a complete product line which

incorporates the following transactions: Claims Tracking, Claims

Status, Authorization & Referral, Insurance Payments and Eligibility.

. Manage and mentor a team of 4 off-shore testers to execute test cases

at various phases through the test cycle

. Evaluate, plan, design, develop, and deploy testing techniques for new

applications, products, and/or enhancements to existing applications

throughout their development/product lifecycles.

. Ensure that testing activities will allow applications to meet

business requirements and systems goals, fulfill end-user

requirements, and identify and resolve systems issues.

. Reviewing system use cases, business requirements, and/or functional

specifications, and identify potential problems, omissions, and open

issues.

. Document traceability between requirements/use cases and test cases.

. Create defects for observed deviances from the expected outcomes.

. Manage defects through a defined process to resolution

. Evaluate, plan, design, develop, and deploy testing techniques for new

applications, products, and/or enhancements to existing applications

throughout their development/product lifecycles.

. Ensure that testing activities will allow applications to meet

business requirements and systems goals, fulfill end-user

requirements, and identify and resolve systems issues.

. Lead the daily test activities for a scrum team

o Provide daily status updates on testing activities

o Create and assign tasks for sprint cycles

o Assist in creation of QA related stories for sprint cycles.

. Review requirements, use cases, user stories and create test cases and

procedures for each Sprint cycle.

. Participate in test case peer review activities

. Work with system design team to ensure that QA point of review is

represented in design process such that high quality, high coverage,

high-speed testing is facilitated.

Lead BA/QA Test Engineer, BB&T Financial Bank, September 2011 to January

2012, Charlotte, NC

. Performed functional, end-to-end and User Acceptance Testing for

Mainframe Applications Executed job streams for creating test beds,

assigning test scenarios, writing test scripts and tracking defects to

certify that applications meet technical and business requirements

. Analyzed and created specific recommendations on improvements that can

be integrated into business processes

. Processed batch jobs for both payables and receivables

. Participated in reviews throughout the development life cycle

. Facilitated User Acceptance Testing by providing the necessary support

to the business users

. Conducted user acceptance testing, functional and regression testing

techniques

. Ability to extract data utilizing SQL (Oracle and DB2)

. Analyzed and evaluated xml data including x12 format

. Experience with use cases and use case realizations to develop test

plans and scripts

. Ensured all test results are adequately documented and communicated

and ensure appropriate use of testing tools

. Review of weekly testing metrics for quality and conformance to

standard

. Ensured daily test status reports are shared with all relevant

internal and partner teams

Senior BA/QA Test Engineer, CITCO Financial Bank, February 2011 to June

2011, Charlotte, NC

. Conducted & documented results for Functional / Load / Stress testing

for end-to-end system testing for functional completeness,

discrepancies from stated requirements

. Created, prepared and implemented systems quality assurance reviews

for numerous applications.

. Performed more complex analysis of business requirements and system

specifications.

. Served as a coordinator for all testing activities within a project.

. Developed detailed test plans from high level test strategies,

business requirements and functional designs.

Manage Planning and Execution testing deliverables

. Requirements traceability to tests, tests being scheduled and

executed.

. Managed defect reporting, conduct analysis on defects, and drive the

workflow of defect resolution.

. Developed and managed test execution schedules that encompass multiple

applications of varying topologies - mainframe, client server, web

services and middleware systems.

. Experienced with HP Quality Center workflow customization and 3rd

party tools integration

. Experienced using HP Quality Center with SDLC methodologies including

Agile/Waterfall approaches

Lead BA/QA Test Engineer, Transportation Insight, September 2010 to

December 2010, Hickory, NC

. Participated in the designing, scripting, executing and analyzing

manual tests

. Implemented and maintained in a test automation framework using Test

Complete v8.1

. Worked with business analysts and developers to identify functional

tests that will satisfy business requirements

. Evaluated the non-functional requirements for testability and

participate in the review of the technical acceptance criteria.

. Designed complex Queries in SQL for reading and updating data from

various SQL, DB2 and/or Oracle databases for input/output to test

scripts.

. Worked closely with the IT&S development organization to understand

application functionality

. Supported the QA Manager in ensuring the project success factors are

met including: SDLC Compliance and Change Control

. Demonstrated accountability in all assignments

. Worked effectively in team environment, requiring minimal supervision

. Communicated and interacted daily with other IT&S and QA team members

to gather information and proactively resolve issues

. Defined a Test Approach and documented the Test Plan for including the

list of assets involved, test cases to be executed, master test

scripts, testing data requirements for each test case, testing

resource requirements, functional testing scope, weekly plans, and

risk/mitigation plans.

Lead BA/QA Test Analyst, NC Health and Human Services/MMIS, February 2010

to June 2010, Raleigh, NC

. Performing functional, usability, coverage, integration, and

regression test validation of web applications

. Provide Technical Support for testing processes related to the North

Carolina Medicaid Management Information System Program.

. Entered, create, maintain and track test cases and scenarios through

Silk.

. Executed tests according to established plans and scripts, documents

problems in an issue log and retests software corrections to ensure

problems are resolved.

. Was involved in the testing and implementation of system enhancements

and/or implementations.

. Assisted with implementing overall strategy for system testing

including: functional testing, performance/load/stress testing,

parallel testing, regression testing and user acceptance testing.

. Managed scope change to the project and determine the resulting impact

to test plan & schedule.

. Initiated modification to Project Plan/Schedule & Resource requirement

through the PM, as applicable.

Employment Consultant I, NC Employment Security Commission, August 2009 to

February 2010, Raleigh, NC

. Responsibilities include employment coaching, instructing participants

who need assistance in job search to include job search tips, resume

preparation, online applications, labor market information, and

education and training opportunities.

. Help claimants file unemployment claims, benefit review, appeals and

assist with weekly benefit allowance determination.

. Interviews job applicants to match their qualifications with

employers' needs, recording and evaluating applicant experience,

education, training, and skills.

. Refers applicants to services to help remove barriers to employment.

. Contact employers to solicit orders for job vacancies, determining

their requirements and entering relevant data into ESC's job matching

system.

Applications Operation Engineer III, Microsoft Corporation, June 2008 to

May 2009, Raleigh, NC

. Primarily responsible for installing, maintaining and administering

required Middleware

Infrastructure environments of Ad Manager Product V10.2.25

on Linux and UNIX operating systems at

http://advertising.microsoft.com/ad-solutions.

. Troubleshoot, research, diagnose and resolve issues reported by the

AdManager customer base in a multi-tier environment consisting of a

Load Balancer, IIS Web Server, Admin Server, Application Server,

Engine and MS SQL/Oracle Databases.

. Created the Installation Guide and QA process documents for hosted

customers.

. Coordinate and prioritize all escalated activities, including testing,

project management and implementation of system upgrades,

enhancements, and bug fixes.

. Forecast and plan for supporting both applications functionality and

capacity requirements in a rapidly growing, changing and complex

environment.

. Triage, research, monitor and escalate product issues to appropriate

groups within established service level agreements according to the

level of urgency.

. Communicate issues, escalations, status and recommendations on

technical issues to teams that are both highly technical and non-

technical.

. Experienced with HP Quality Center workflow customization and 3rd

party tools integration

Lead BA/Systems Analyst, RBC Centura Bank, January 2007 to August 2007,

Rocky Mount, NC

. Production support in an environment using WebSphere Portal Server

V5.1.1 and WebSphere App Server V5.1.1, DB2 V8.2, Oracle 9.2.0.6,

LDAP, IIS and HTTP Web Servers, IBM WAS Express V5.1.1.5 running a

custom J2EE Application.

. Used Mercury TEST Director V8.0 with SVN to record test scripts and

product defects.

. Demonstrated knowledge of the technology that was implemented to

include Java, J2EE, EJB, JSP, SERVLETS, JDBC, HTML and XML.

. Developed test tools and scripts and support the QA team on their use

. Collaborated with the Development team on software design so as to

increase product testability and support more extensive test

automation

. Ensured all test results are adequately documented and communicated

and ensure appropriate use of testing tools

. Review of weekly testing metrics for quality and conformance to

standard

. Ensured daily test status reports are shared with all relevant

internal and partner teams

. Participated in code reviews and conduct root cause analysis

. Lead the implementation of code coverage tools and development of

performance/load testing frameworks as required

. Was responsible for the middleware layer including content switches,

proxy servers, web servers, application servers, messaging servers,

LDAP (as it pertains to applications), and report servers ensuring

availability and performance in accordance with SLAs and OLA's

. Participated in support of the overall Enterprise Architecture

Management process.

. Implemented SDLC processes and ITIL methodology.

. Worked with Technology Services, Operations and Project Startup,

Database Administration and Development to plan improvements to the

middle tier.

. Experienced with HP Quality Center workflow customization and 3rd

party tools integration

. Experienced using HP Quality Center with SDLC methodologies including

Agile/Scrum approaches

Senior Software Tester, IBM SCORE TEST TEAM, March 2006 to August 2006,

Research Triangle Park, NC

. IBM Solution for Compliance in a Regulated Environment (SCORE)

http://www-

03.ibm.com/industries/healthcare/doc/content/solution/115*******.html?g

_type=pspot

. Installed, configured and upgraded environment designed with IBM SCORE

v5.1.2, WebSphere Portal Server V5.1.1 and WebSphere App Server

V5.1.1, DB2 V8.2, Oracle 9.2.0.6, LDAP, IBM WAS Express v5.1.1.5,

Adobe Acrobat Server v7.0, IBM Content Manager V8.3

. Work closely with the Development and Automation Test team to create

and maintain automated tests for all new development.

. Created and maintained automated tests for Regression testing purposes

on existing products.

. Built and implemented an automation framework and Created and

maintained test documentation.

. Planned and executed manual and automated testing according to

standards and Guidelines with Black/White box Testing.

. Analyzed requirements and developed test cases to facilitate testing

and FVT testing model

. Updated existing manual and automated test cases.

. Documented and track defects through identification, resolution and re-

testing.

. Maintained review procedures and documentation for both manual and

automated tests.

. Communicate with other departments to gather requirements, obtain

status of key elements for review processes and report findings / gaps

requiring attention.

. Tested system validation and documentation in a regulatory environment

(21 CFR Part 11)

. Followed SDLC processes and ITIL methodologies.

. Used HP/Mercury Test Director to track product defects

Lead Software Tester, GXS GLOBAL EXCHANGE SOFTWARE, May 2005 to January

2006, Raleigh, NC

. Created, developed and executed all test cases for the 1.0 release of

Quick Connect

. Worked with remote teams in India in completing the test cycle for

product release

. Installed configured and tested the entire product set on Windows

Server 2003 and XP operating system with MS SQL and Oracle Database

products.

. Used HP/Mercury Test Director to create and record Test Scripts.

. Met weekly with management on the progression of the overall test plan

. Was responsible for the analysis, design, development, installation,

modification and support of software applications.

. Conducted programming tasks including program design, program

specifications, debugging and documentation.

. Conducted proper testing before promoting to production to ensure a

quality product and SVT testing model

. Provided technical support to help resolve customers' test tool

product-related problems/issues.

. Served as a technical expert resolving critical and complex testing

issues.

. Provided technical direction and expertise to a group or department

regarding testing issues.

. Organized testing projects and guide the direction of multiple-person

projects.

. Worked Closely with IT and functional resources to provide test

leadership on identified projects

Software Tester, IBM, July 2004 to December 2004, Research Triangle Park,

NC

. Installed, configured and upgraded WebSphere Portal Server V5.1 and

WebSphere App Server

. V5.1, DB2 V8.1, Oracle v9.i, LDAP

. Composed test cases into TTT (Test Tracking Tool) and TCDB (Test Case

Database)

. Tracked product defects using HP/Mercury Test Director

. Executed test cases and redefine them as necessary

. Accurately and sufficiently describe, collect problem determination

(logs/traces) and manage defects CMVC tool

. Analyzed technical issues in Websphere Portal Server to assist

developers in defect debugging

Software Engineer, IBM, September 1995 to July 2003, Research Triangle

Park, NC

. Provided level II customer support for Websphere V3.5 and V4.0

including all fixpak release levels.

. Used Mercury Test Director, Win Runner and Load Runner products for

testing and scripting

. Developed test cases and worked with customers to validate system

requirements and performance for Websphere V4.0.

. Installed and configured WebSphere Application Server on Unix Systems.

. Assisted customers with troubleshooting deployments of J2EE

applications

. Was responsible for code clean-up, defect resolution, and enhancements

on WebSphere Application Server.

. Installed WebSphere Application Server V3.5 on Sun, AIX, and Windows

NT/2000

EDUCATION:

JOHNSON C. SMITH UNIVERSITY, Charlotte, NC

Degree: Bachelor of Science Business Management, Minor of Computer Science,

May 1991

MILITARY EXPERIENCE:

NORTH CAROLINA NATIONAL GUARD, HHB 1/113TH Field Artillery Unit, Charlotte,

NC

Specialist, December 1985 to December 1991

. Strategically aligned different targets within specific geographic

locations

. Participated in several tactical training operations

. Selected as an enrollee in Officer Candidate School

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