Engineer Quality Assurance
Resume:
Tillman J. Baldwin II
********@*****.***
Charlotte, NC
EXPERIENCE HIGHLIGHTS:
. Major strengths include hard-working, good decision-making and
responsible
. Manage confidential/sensitive information, and ensure team compliance
with security guidelines
. Strong communication, analytical, organizational, interpersonal and
human relations skills
. Immense drive to set and reach challenging goals and a proven ability
to comprehend new areas of responsibility and adapt to change
. Proactively seeks outs points of failure to solve problems and reduce
stress
. Comfortable negotiating with peers, business leaders, customers and
making tough decisions
. 10+ years of experience with Functional, System, Performance, and
Regression in automated and manual testing environments, this includes
expertise with automated testing tools and testing Techniques
. 7+ years of experience with the following database platforms (Sybase,
Microsoft SQL Server, Oracle).
. 5+ years of experience using HP Quality Center testing tools and
scripts including Quick Test Professional (QTP), Load Runner, Quality
Center and Test Director
KEY SKILLS:
Software Quality Assurance & SDLC Methodology (Waterfall, Microsoft Office Suite of
Control Agile) Products
Project Coordination Test Plans/Test Case Writing Mainframe & Web Based
Test Project Management Risk Management Testing (manual/automated)
Process Improvement Meeting Facilitation
Budget Managing Report & Document Preparation Requirement Based Testing
Staff Development and Data Collection and
Training Records Management Analysis
Customer Support/Customer Process Audits Test Status Preparation
Relations Conflict Resolution and Presentation
Team Player HP Quality Center
System Analysis
TECHNICAL SKILLS:
. Software Knowledge: Windows 2000/2003/XP/Vista, AIX, Sun Solaris, HP,
Linux Intel, Linux 390, OS/390, Unix Administration, Microsoft Offices,
LOTUS, WebSphere, VISIO, HP Quality Center, HP QuickTest Professional,
HP Load Runner
. Database Knowledge: DB2, Oracle, Microsoft SQL Server, Sybase, LDAP
. Hardware Knowledge: x86 (windows, Linux), SPARC (sun), PA_RISC (HP)
Power PC (AIX, Linux), S390 (mainframe/Linux)
. Web Server Knowledge: Apache, IBM HTTP Server (IHS), Sun ONE Enterprise
Edition (formerly iPlanet), Lotus Domino Enterprise Server, Microsoft
Internet Information Server (IIS)
. Mainframe Experience: 820/835 acknowledgements, 824's,TSO, MVS, x12's,
3270 Emulation Sessions, Batch Job Processing, v4010,v 5020, v6020
. Healthcare Experience: 837's,835's,276's,277's,278's,270's and 271's.
Process claim creation, claim submission, claim processing, claim
payment, claim status inquiry, eligibility inquiry and referral &
preauthorization.
WORK EXPERIENCE:
Lead BA/QA Test Engineer, SecureEdi Healthcare Systems, January 2012 to
Present, Charlotte, NC
. Ensure quality assurance for a complete product line which
incorporates the following transactions: Claims Tracking, Claims
Status, Authorization & Referral, Insurance Payments and Eligibility.
. Manage and mentor a team of 4 off-shore testers to execute test cases
at various phases through the test cycle
. Evaluate, plan, design, develop, and deploy testing techniques for new
applications, products, and/or enhancements to existing applications
throughout their development/product lifecycles.
. Ensure that testing activities will allow applications to meet
business requirements and systems goals, fulfill end-user
requirements, and identify and resolve systems issues.
. Reviewing system use cases, business requirements, and/or functional
specifications, and identify potential problems, omissions, and open
issues.
. Document traceability between requirements/use cases and test cases.
. Create defects for observed deviances from the expected outcomes.
. Manage defects through a defined process to resolution
. Evaluate, plan, design, develop, and deploy testing techniques for new
applications, products, and/or enhancements to existing applications
throughout their development/product lifecycles.
. Ensure that testing activities will allow applications to meet
business requirements and systems goals, fulfill end-user
requirements, and identify and resolve systems issues.
. Lead the daily test activities for a scrum team
o Provide daily status updates on testing activities
o Create and assign tasks for sprint cycles
o Assist in creation of QA related stories for sprint cycles.
. Review requirements, use cases, user stories and create test cases and
procedures for each Sprint cycle.
. Participate in test case peer review activities
. Work with system design team to ensure that QA point of review is
represented in design process such that high quality, high coverage,
high-speed testing is facilitated.
Lead BA/QA Test Engineer, BB&T Financial Bank, September 2011 to January
2012, Charlotte, NC
. Performed functional, end-to-end and User Acceptance Testing for
Mainframe Applications Executed job streams for creating test beds,
assigning test scenarios, writing test scripts and tracking defects to
certify that applications meet technical and business requirements
. Analyzed and created specific recommendations on improvements that can
be integrated into business processes
. Processed batch jobs for both payables and receivables
. Participated in reviews throughout the development life cycle
. Facilitated User Acceptance Testing by providing the necessary support
to the business users
. Conducted user acceptance testing, functional and regression testing
techniques
. Ability to extract data utilizing SQL (Oracle and DB2)
. Analyzed and evaluated xml data including x12 format
. Experience with use cases and use case realizations to develop test
plans and scripts
. Ensured all test results are adequately documented and communicated
and ensure appropriate use of testing tools
. Review of weekly testing metrics for quality and conformance to
standard
. Ensured daily test status reports are shared with all relevant
internal and partner teams
Senior BA/QA Test Engineer, CITCO Financial Bank, February 2011 to June
2011, Charlotte, NC
. Conducted & documented results for Functional / Load / Stress testing
for end-to-end system testing for functional completeness,
discrepancies from stated requirements
. Created, prepared and implemented systems quality assurance reviews
for numerous applications.
. Performed more complex analysis of business requirements and system
specifications.
. Served as a coordinator for all testing activities within a project.
. Developed detailed test plans from high level test strategies,
business requirements and functional designs.
Manage Planning and Execution testing deliverables
. Requirements traceability to tests, tests being scheduled and
executed.
. Managed defect reporting, conduct analysis on defects, and drive the
workflow of defect resolution.
. Developed and managed test execution schedules that encompass multiple
applications of varying topologies - mainframe, client server, web
services and middleware systems.
. Experienced with HP Quality Center workflow customization and 3rd
party tools integration
. Experienced using HP Quality Center with SDLC methodologies including
Agile/Waterfall approaches
Lead BA/QA Test Engineer, Transportation Insight, September 2010 to
December 2010, Hickory, NC
. Participated in the designing, scripting, executing and analyzing
manual tests
. Implemented and maintained in a test automation framework using Test
Complete v8.1
. Worked with business analysts and developers to identify functional
tests that will satisfy business requirements
. Evaluated the non-functional requirements for testability and
participate in the review of the technical acceptance criteria.
. Designed complex Queries in SQL for reading and updating data from
various SQL, DB2 and/or Oracle databases for input/output to test
scripts.
. Worked closely with the IT&S development organization to understand
application functionality
. Supported the QA Manager in ensuring the project success factors are
met including: SDLC Compliance and Change Control
. Demonstrated accountability in all assignments
. Worked effectively in team environment, requiring minimal supervision
. Communicated and interacted daily with other IT&S and QA team members
to gather information and proactively resolve issues
. Defined a Test Approach and documented the Test Plan for including the
list of assets involved, test cases to be executed, master test
scripts, testing data requirements for each test case, testing
resource requirements, functional testing scope, weekly plans, and
risk/mitigation plans.
Lead BA/QA Test Analyst, NC Health and Human Services/MMIS, February 2010
to June 2010, Raleigh, NC
. Performing functional, usability, coverage, integration, and
regression test validation of web applications
. Provide Technical Support for testing processes related to the North
Carolina Medicaid Management Information System Program.
. Entered, create, maintain and track test cases and scenarios through
Silk.
. Executed tests according to established plans and scripts, documents
problems in an issue log and retests software corrections to ensure
problems are resolved.
. Was involved in the testing and implementation of system enhancements
and/or implementations.
. Assisted with implementing overall strategy for system testing
including: functional testing, performance/load/stress testing,
parallel testing, regression testing and user acceptance testing.
. Managed scope change to the project and determine the resulting impact
to test plan & schedule.
. Initiated modification to Project Plan/Schedule & Resource requirement
through the PM, as applicable.
Employment Consultant I, NC Employment Security Commission, August 2009 to
February 2010, Raleigh, NC
. Responsibilities include employment coaching, instructing participants
who need assistance in job search to include job search tips, resume
preparation, online applications, labor market information, and
education and training opportunities.
. Help claimants file unemployment claims, benefit review, appeals and
assist with weekly benefit allowance determination.
. Interviews job applicants to match their qualifications with
employers' needs, recording and evaluating applicant experience,
education, training, and skills.
. Refers applicants to services to help remove barriers to employment.
. Contact employers to solicit orders for job vacancies, determining
their requirements and entering relevant data into ESC's job matching
system.
Applications Operation Engineer III, Microsoft Corporation, June 2008 to
May 2009, Raleigh, NC
. Primarily responsible for installing, maintaining and administering
required Middleware
Infrastructure environments of Ad Manager Product V10.2.25
on Linux and UNIX operating systems at
http://advertising.microsoft.com/ad-solutions.
. Troubleshoot, research, diagnose and resolve issues reported by the
AdManager customer base in a multi-tier environment consisting of a
Load Balancer, IIS Web Server, Admin Server, Application Server,
Engine and MS SQL/Oracle Databases.
. Created the Installation Guide and QA process documents for hosted
customers.
. Coordinate and prioritize all escalated activities, including testing,
project management and implementation of system upgrades,
enhancements, and bug fixes.
. Forecast and plan for supporting both applications functionality and
capacity requirements in a rapidly growing, changing and complex
environment.
. Triage, research, monitor and escalate product issues to appropriate
groups within established service level agreements according to the
level of urgency.
. Communicate issues, escalations, status and recommendations on
technical issues to teams that are both highly technical and non-
technical.
. Experienced with HP Quality Center workflow customization and 3rd
party tools integration
Lead BA/Systems Analyst, RBC Centura Bank, January 2007 to August 2007,
Rocky Mount, NC
. Production support in an environment using WebSphere Portal Server
V5.1.1 and WebSphere App Server V5.1.1, DB2 V8.2, Oracle 9.2.0.6,
LDAP, IIS and HTTP Web Servers, IBM WAS Express V5.1.1.5 running a
custom J2EE Application.
. Used Mercury TEST Director V8.0 with SVN to record test scripts and
product defects.
. Demonstrated knowledge of the technology that was implemented to
include Java, J2EE, EJB, JSP, SERVLETS, JDBC, HTML and XML.
. Developed test tools and scripts and support the QA team on their use
. Collaborated with the Development team on software design so as to
increase product testability and support more extensive test
automation
. Ensured all test results are adequately documented and communicated
and ensure appropriate use of testing tools
. Review of weekly testing metrics for quality and conformance to
standard
. Ensured daily test status reports are shared with all relevant
internal and partner teams
. Participated in code reviews and conduct root cause analysis
. Lead the implementation of code coverage tools and development of
performance/load testing frameworks as required
. Was responsible for the middleware layer including content switches,
proxy servers, web servers, application servers, messaging servers,
LDAP (as it pertains to applications), and report servers ensuring
availability and performance in accordance with SLAs and OLA's
. Participated in support of the overall Enterprise Architecture
Management process.
. Implemented SDLC processes and ITIL methodology.
. Worked with Technology Services, Operations and Project Startup,
Database Administration and Development to plan improvements to the
middle tier.
. Experienced with HP Quality Center workflow customization and 3rd
party tools integration
. Experienced using HP Quality Center with SDLC methodologies including
Agile/Scrum approaches
Senior Software Tester, IBM SCORE TEST TEAM, March 2006 to August 2006,
Research Triangle Park, NC
. IBM Solution for Compliance in a Regulated Environment (SCORE)
http://www-
03.ibm.com/industries/healthcare/doc/content/solution/115*******.html?g
_type=pspot
. Installed, configured and upgraded environment designed with IBM SCORE
v5.1.2, WebSphere Portal Server V5.1.1 and WebSphere App Server
V5.1.1, DB2 V8.2, Oracle 9.2.0.6, LDAP, IBM WAS Express v5.1.1.5,
Adobe Acrobat Server v7.0, IBM Content Manager V8.3
. Work closely with the Development and Automation Test team to create
and maintain automated tests for all new development.
. Created and maintained automated tests for Regression testing purposes
on existing products.
. Built and implemented an automation framework and Created and
maintained test documentation.
. Planned and executed manual and automated testing according to
standards and Guidelines with Black/White box Testing.
. Analyzed requirements and developed test cases to facilitate testing
and FVT testing model
. Updated existing manual and automated test cases.
. Documented and track defects through identification, resolution and re-
testing.
. Maintained review procedures and documentation for both manual and
automated tests.
. Communicate with other departments to gather requirements, obtain
status of key elements for review processes and report findings / gaps
requiring attention.
. Tested system validation and documentation in a regulatory environment
(21 CFR Part 11)
. Followed SDLC processes and ITIL methodologies.
. Used HP/Mercury Test Director to track product defects
Lead Software Tester, GXS GLOBAL EXCHANGE SOFTWARE, May 2005 to January
2006, Raleigh, NC
. Created, developed and executed all test cases for the 1.0 release of
Quick Connect
. Worked with remote teams in India in completing the test cycle for
product release
. Installed configured and tested the entire product set on Windows
Server 2003 and XP operating system with MS SQL and Oracle Database
products.
. Used HP/Mercury Test Director to create and record Test Scripts.
. Met weekly with management on the progression of the overall test plan
. Was responsible for the analysis, design, development, installation,
modification and support of software applications.
. Conducted programming tasks including program design, program
specifications, debugging and documentation.
. Conducted proper testing before promoting to production to ensure a
quality product and SVT testing model
. Provided technical support to help resolve customers' test tool
product-related problems/issues.
. Served as a technical expert resolving critical and complex testing
issues.
. Provided technical direction and expertise to a group or department
regarding testing issues.
. Organized testing projects and guide the direction of multiple-person
projects.
. Worked Closely with IT and functional resources to provide test
leadership on identified projects
Software Tester, IBM, July 2004 to December 2004, Research Triangle Park,
NC
. Installed, configured and upgraded WebSphere Portal Server V5.1 and
WebSphere App Server
. V5.1, DB2 V8.1, Oracle v9.i, LDAP
. Composed test cases into TTT (Test Tracking Tool) and TCDB (Test Case
Database)
. Tracked product defects using HP/Mercury Test Director
. Executed test cases and redefine them as necessary
. Accurately and sufficiently describe, collect problem determination
(logs/traces) and manage defects CMVC tool
. Analyzed technical issues in Websphere Portal Server to assist
developers in defect debugging
Software Engineer, IBM, September 1995 to July 2003, Research Triangle
Park, NC
. Provided level II customer support for Websphere V3.5 and V4.0
including all fixpak release levels.
. Used Mercury Test Director, Win Runner and Load Runner products for
testing and scripting
. Developed test cases and worked with customers to validate system
requirements and performance for Websphere V4.0.
. Installed and configured WebSphere Application Server on Unix Systems.
. Assisted customers with troubleshooting deployments of J2EE
applications
. Was responsible for code clean-up, defect resolution, and enhancements
on WebSphere Application Server.
. Installed WebSphere Application Server V3.5 on Sun, AIX, and Windows
NT/2000
EDUCATION:
JOHNSON C. SMITH UNIVERSITY, Charlotte, NC
Degree: Bachelor of Science Business Management, Minor of Computer Science,
May 1991
MILITARY EXPERIENCE:
NORTH CAROLINA NATIONAL GUARD, HHB 1/113TH Field Artillery Unit, Charlotte,
NC
Specialist, December 1985 to December 1991
. Strategically aligned different targets within specific geographic
locations
. Participated in several tactical training operations
. Selected as an enrollee in Officer Candidate School
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