Technician Support

Kevin Bacon

** * *** ** ******* NJ 908-***-**** ********@*****.***

IT Desktop Support Position

A dedicated and highly resourceful Information Technology professional with experience in

Network Troubleshooting, Server Administration and Hardware Support. Looking to grow and

expand with the company.

Education

Anthem Institute North Brunswick, NJ September 2013

Auditing class to purse CCNA Certificate

The Chubb Institute North Brunswick, NJ October 2007

Diploma, Computer Networking & Security

Technology Summary

Cisco Routers and Switches Including IOS Microsoft Exchange 2003/2010 Installation,

Commands, ACLs, VLANs, Router Protocols Configuration, Management, Front/Back-End

Including RIP, EIGRP, OSPF, and Simulation Arrangement, OWA

Networks on Cisco Packet Tracer

Windows 2003/2008/2012 Server Microsoft Office 2003/2007/2010 Suite

Administration Including Active Directory, Including Word, PowerPoint, Excel, Outlook

DNS, DHCP, IIS, NAT, RIP, WINS

VMware Installation, Configuration, Virtual Linux Live CD Recovery with Knoppix and

Switching, Bridging, Operating System Backtrack and Basic Linux Administration of

Installation from .ISO Files Suse, Fedora Red Hat.

Network LAN and WAN Mapping and Design TCP/IP Addressing and Troubleshooting,

utilizing Visio Subnetting

Microsoft Operating Systems including 2K, Financial software including Thomson One,

XP, Vista, Win7 and Win8. Finet, OMS, Port, Insight.

IT Experience

Oppenheimer & CO. Edison, NJ 04/10-Present

Sr. Support Desk Technician

Provide support to users PC’s, printers, BlackBerrys

Internet/internal intranet connectivity troubleshooting

MS Outlook Exchange troubleshooting

Active Directory Management

Citrix, Xenapp Management

RSA Administration

Symantec Bright mail Administration

MS Office 2007, 2010

Provide support to financial software. Thomson One, Finet, Insight, Port, OMS and Market Q

Windows XP and Windows 7 Support

Remote support to users VIA remote control.

Reimage desktops.

Application deployments.

Update and manage knowledge base

Train and manage 6 support desk technicians

Travel to branches to add/remove equipment for users

Philips Van Heusen Bridgewater, NJ 09/07-09/09

Systems Analyst/Support Desk Technician

Provided IT support for software and hardware technical issues to 758 Van Heusen retail stores

including download issues, peripheral equipment support.

Researched and sent out daily store reports for accuracy of software application

Ghosted and configured servers and registers for network use in store

Configured Lotus Notes settings for users

Server 2000 administration

Strategic Microsystems Wayne, NJ 07/07-09/07

Support Desk Technician / Network Support

Provided troubleshooting support for email, access to the internet, saving a file on network server.

Field Technician troubleshooting network issues including network printers, provide anti-virus support,

provide server support for disk utilization, implement backup solution on servers

Installed operating systems and configured for network usage, installed Microsoft Office and other

applications

Maintain routers and switches for optimal use

Support VPN connections, DNS, DHCP, Remote access, and Active Directory issues.

References furnished upon request

Contact this candidate