Gladys C McGee

**** ******* ****

Augusta Ga ****6

Ph (706/755/2926

Alt (706) 513/4507 (ab4h68@r.postjobfree.com

OBJECTIVE:

To obtain a position where there is an emphasis on assisting others and

advancing my career and goals.

EXPERIENCE:

East Central Regional Hospital Augusta, Georgia

Mental Health Technician 7/2011 to present

Monitored patients' physical and emotional well-being and report unusual

behavior or physical ailments to medical staff. Provided nursing,

psychiatric, or personal care to mentally challenged individuals in a

clinical setting. Observed and influenced patients' behavior

communicating and interacting with them and teaching, counseling, or

befriending them to influence behaviors, choices, and outcomes of

therapeutic practices. Encouraged patients to develop work skills and to

participate in social, recreational .or other therapeutic activities that

enhanced interpersonal skills or develop social relationships. Took and

recorded measures of patients' physical condition, using devices such as

thermometers or blood pressure gauges. Collaborated and assisted doctors,

psychologists, or rehabilitation therapists in working with mentally ill,

emotionally disturbed, or developmentally disabled patients to treat,

rehabilitate, and return patients to the community as productive

contributors to society. Responsible for documentation, logging incident

reports, accidents, sickness, transporting, monitoring behaviors, lead

charge person, health and safety care, SOP operations, implementing

positive behaviors, safety care, Hazards and chemicals, Seizure management,

Activity assistant, (ABC Charting). Charting excreta forms of intake and

output of body fluids, Verifying body checks and measurement of ability to

perform specific tasks. Monitoring motor skills and cognitive levels to

think act and identify specific objects and items of the mind. Redirecting

negative and maladaptive behaviors.

Equal Economic Opportunity Authority Augusta,

Georgia

Volunteer/Coordinator assistant/paid Intake Specialist. 2009-

2012. . interviewing and In taking information of individuals for

energy program, checking status inquiries of individuals within Georgia

State Information Systems and databases. Responsible for maintaining

confidentiality of consumer information and records

Trained individuals to inspect data and submit referrals into data Easitrac

system assisting homebound, elderly and low income families within

completing applications for assistant. . Intake representative for energy

program, checking status inquiries of individuals within Georgia State

Information Systems and databases. Responsible for maintaining

confidentiality of consumer information and records. Setting up cases for

submittment in to computer system. Assisting and approving applications

concerning energy checks, clothing, and food items. Answering and

operating multiline phone system. 10 key desktop phones, Typing memos and

other forms of information as required Meet and greet individuals, Setting

up case logs and filing in to computer system. Relaying and retrieving

information concerning families' history residency problems and present

family issues

Serenity Behavioral Health System Augusta,

Georgia

Mental Health Worker part time 04/2011-11/2011

Monitored patients' physical and emotional well-being and report unusual

behavior or physical ailments to medical staff. Provided nursing,

psychiatric, or personal care to mentally challenged individuals in a

clinical setting. Observed and influenced patients' behavior

communicating and interacting with them and teaching, counseling, or

befriending them to influence behaviors, choices, and outcomes of

therapeutic practices. Encouraged patients to develop work skills and to

participate in social, recreational .or other therapeutic activities that

enhanced interpersonal skills or develop social relationships. Took and

recorded measures of patients' physical condition, using devices such as

thermometers or blood pressure gauges. Collaborated and assisted doctors,

psychologists, or rehabilitation therapists in working with mentally ill,

emotionally disturbed, or developmentally disabled patients to treat,

rehabilitate, and return patients to the community as productive

contributors to society. Documentation, submitting diagnose of individual

on a daily basic, Transporting, daily logs administer medications, Mental

Health Worker' Staff lead Charge Person with three individuals at an off

campus community residency. ISP'S, financial inquiries, All required on

site training to conduct, advise, and instruct, CPR, first aid, critical

services, Behavior and life skills training implementing positive behaviors

within support services

Salvation Army Augusta, Georgia

Volunteer Mentor Instructor 03/2011 to

6/12

Part time volunteer instructor within the rehabilitation program for males/

instructs reading writing and social skills with motivation and counseling.

Implementing positive behaviors, and motivation to succeed within daily

living tasks. Observed and influenced participants in the training programs

offered by this not-for-profit organization. Assisted participants with

learning the objectives associated with the various subject matters trained

while working in support of this organization. Responsible for managing

the group, the activities, and outcomes associated with these classes.

Managed the classroom, ensuring that the content, presentation of the

information, and the outcomes associated with the subject matter were

interesting, obtainable and applicable to achieve concerning educational

needs. Assisted students with planning a path forward from the training

into implementation in real life situations

Equal Economic Opportunity Authority Augusta,

Georgia

Volunteer office Manager Assistant

Paid Intake Representative

2009-2012

Office assisted manager and professional staff concerning professional work

activities of both paid and unpaid staff members Inspect data, and submit

referrals into data Easitrac system assisting homebound, elderly and low

income families within completing applications for assistant. Setting up

cases for submittment in to computer system. Interviewed and approve

applications concerning energy checks, clothing, and food items. Answering

and operating multiline phone system. 10 key desktop phones, Typing memos

and other forms of information as required Meet and greet individuals,

Setting up case logs and filing in to computer system. Relaying and

retrieving information concerning families' history residency problems and

present family issues. Intake representative information for energy

program, checking status inquiries of individuals within Georgia State

Information Systems and databases. Responsible for maintaining

confidentiality of consumer information and records.

SITEL Corporation Augusta, Georgia

Customer Service Representative 2003 to 2008

Mentoring and assisted in recruiting new hires for programs in Assisting

customers and physicians with Benefits and Claims of Insurance for

providers such as Private and Public Health Facilities. Certified

Customer Service Representative, Certified claims and benefits specialist,

in-service Technical support representative sufficient with 1500's and

UOB/'s. Conferred with customers by telephone to provide information about

the products or services offered by this company. Kept records of customer

interactions or transactions, recording details of inquiries, complaints,

or comments, as well as the actions taken to remedy their situations.

Transportation setups and changing of doctors for members within wellCare

and Disability benefits Communicated directly with physicians and members

for resolvement of benefits and claims Scheduled appointments for members

with physicians Email setup and corrections, Accounts and services,

Billing, Assistant in recruiting,

In house Home Day Care

2000 to 2002

Provide part time care for up to 4 children from one to seven years of age.

Provided home- Daycare snacks, activities, and safety care Paid employment

from the Department of Family and children services Assisted some children

without pay.

Bureau of the Census/HR/Recruiting Augusta,

Georgia

Test Administer 1998 to 2001

HR Assistant, Employment testing Field operator, Register carrier,

Collected individual information for Census for count of area individuals,

Field representative, Recruited and administered tests. Answered phone

lines and assisted with payroll. Field coordinator and consumer enumerator

within 250 miles per day collecting data and

Delivering registers

EDUCATION:

University of Phoenix

Masters of Science/ Psychology, 2012

Bachelors of Science /Health and Administration, 2010

Augusta Technical College

Microcomputers/Business Classes

Tender Care Nursing School

Certified Nursing Assistant, 2009

REFERENCE:

Available upon request

Contact this candidate