Customer Service Assistant
Resume:
Gladys C McGee
Augusta Ga ****6
Ph (706/755/2926
Alt (706) 513/4507 (*****-*************@*****.***
OBJECTIVE:
To obtain a position where there is an emphasis on assisting others and
advancing my career and goals.
EXPERIENCE:
East Central Regional Hospital Augusta, Georgia
Mental Health Technician 7/2011 to present
Monitored patients' physical and emotional well-being and report unusual
behavior or physical ailments to medical staff. Provided nursing,
psychiatric, or personal care to mentally challenged individuals in a
clinical setting. Observed and influenced patients' behavior
communicating and interacting with them and teaching, counseling, or
befriending them to influence behaviors, choices, and outcomes of
therapeutic practices. Encouraged patients to develop work skills and to
participate in social, recreational .or other therapeutic activities that
enhanced interpersonal skills or develop social relationships. Took and
recorded measures of patients' physical condition, using devices such as
thermometers or blood pressure gauges. Collaborated and assisted doctors,
psychologists, or rehabilitation therapists in working with mentally ill,
emotionally disturbed, or developmentally disabled patients to treat,
rehabilitate, and return patients to the community as productive
contributors to society. Responsible for documentation, logging incident
reports, accidents, sickness, transporting, monitoring behaviors, lead
charge person, health and safety care, SOP operations, implementing
positive behaviors, safety care, Hazards and chemicals, Seizure management,
Activity assistant, (ABC Charting). Charting excreta forms of intake and
output of body fluids, Verifying body checks and measurement of ability to
perform specific tasks. Monitoring motor skills and cognitive levels to
think act and identify specific objects and items of the mind. Redirecting
negative and maladaptive behaviors.
Equal Economic Opportunity Authority Augusta,
Georgia
Volunteer/Coordinator assistant/paid Intake Specialist. 2009-
2012. . interviewing and In taking information of individuals for
energy program, checking status inquiries of individuals within Georgia
State Information Systems and databases. Responsible for maintaining
confidentiality of consumer information and records
Trained individuals to inspect data and submit referrals into data Easitrac
system assisting homebound, elderly and low income families within
completing applications for assistant. . Intake representative for energy
program, checking status inquiries of individuals within Georgia State
Information Systems and databases. Responsible for maintaining
confidentiality of consumer information and records. Setting up cases for
submittment in to computer system. Assisting and approving applications
concerning energy checks, clothing, and food items. Answering and
operating multiline phone system. 10 key desktop phones, Typing memos and
other forms of information as required Meet and greet individuals, Setting
up case logs and filing in to computer system. Relaying and retrieving
information concerning families' history residency problems and present
family issues
Serenity Behavioral Health System Augusta,
Georgia
Mental Health Worker part time 04/2011-11/2011
Monitored patients' physical and emotional well-being and report unusual
behavior or physical ailments to medical staff. Provided nursing,
psychiatric, or personal care to mentally challenged individuals in a
clinical setting. Observed and influenced patients' behavior
communicating and interacting with them and teaching, counseling, or
befriending them to influence behaviors, choices, and outcomes of
therapeutic practices. Encouraged patients to develop work skills and to
participate in social, recreational .or other therapeutic activities that
enhanced interpersonal skills or develop social relationships. Took and
recorded measures of patients' physical condition, using devices such as
thermometers or blood pressure gauges. Collaborated and assisted doctors,
psychologists, or rehabilitation therapists in working with mentally ill,
emotionally disturbed, or developmentally disabled patients to treat,
rehabilitate, and return patients to the community as productive
contributors to society. Documentation, submitting diagnose of individual
on a daily basic, Transporting, daily logs administer medications, Mental
Health Worker' Staff lead Charge Person with three individuals at an off
campus community residency. ISP'S, financial inquiries, All required on
site training to conduct, advise, and instruct, CPR, first aid, critical
services, Behavior and life skills training implementing positive behaviors
within support services
Salvation Army Augusta, Georgia
Volunteer Mentor Instructor 03/2011 to
6/12
Part time volunteer instructor within the rehabilitation program for males/
instructs reading writing and social skills with motivation and counseling.
Implementing positive behaviors, and motivation to succeed within daily
living tasks. Observed and influenced participants in the training programs
offered by this not-for-profit organization. Assisted participants with
learning the objectives associated with the various subject matters trained
while working in support of this organization. Responsible for managing
the group, the activities, and outcomes associated with these classes.
Managed the classroom, ensuring that the content, presentation of the
information, and the outcomes associated with the subject matter were
interesting, obtainable and applicable to achieve concerning educational
needs. Assisted students with planning a path forward from the training
into implementation in real life situations
Equal Economic Opportunity Authority Augusta,
Georgia
Volunteer office Manager Assistant
Paid Intake Representative
2009-2012
Office assisted manager and professional staff concerning professional work
activities of both paid and unpaid staff members Inspect data, and submit
referrals into data Easitrac system assisting homebound, elderly and low
income families within completing applications for assistant. Setting up
cases for submittment in to computer system. Interviewed and approve
applications concerning energy checks, clothing, and food items. Answering
and operating multiline phone system. 10 key desktop phones, Typing memos
and other forms of information as required Meet and greet individuals,
Setting up case logs and filing in to computer system. Relaying and
retrieving information concerning families' history residency problems and
present family issues. Intake representative information for energy
program, checking status inquiries of individuals within Georgia State
Information Systems and databases. Responsible for maintaining
confidentiality of consumer information and records.
SITEL Corporation Augusta, Georgia
Customer Service Representative 2003 to 2008
Mentoring and assisted in recruiting new hires for programs in Assisting
customers and physicians with Benefits and Claims of Insurance for
providers such as Private and Public Health Facilities. Certified
Customer Service Representative, Certified claims and benefits specialist,
in-service Technical support representative sufficient with 1500's and
UOB/'s. Conferred with customers by telephone to provide information about
the products or services offered by this company. Kept records of customer
interactions or transactions, recording details of inquiries, complaints,
or comments, as well as the actions taken to remedy their situations.
Transportation setups and changing of doctors for members within wellCare
and Disability benefits Communicated directly with physicians and members
for resolvement of benefits and claims Scheduled appointments for members
with physicians Email setup and corrections, Accounts and services,
Billing, Assistant in recruiting,
In house Home Day Care
2000 to 2002
Provide part time care for up to 4 children from one to seven years of age.
Provided home- Daycare snacks, activities, and safety care Paid employment
from the Department of Family and children services Assisted some children
without pay.
Bureau of the Census/HR/Recruiting Augusta,
Georgia
Test Administer 1998 to 2001
HR Assistant, Employment testing Field operator, Register carrier,
Collected individual information for Census for count of area individuals,
Field representative, Recruited and administered tests. Answered phone
lines and assisted with payroll. Field coordinator and consumer enumerator
within 250 miles per day collecting data and
Delivering registers
EDUCATION:
University of Phoenix
Masters of Science/ Psychology, 2012
Bachelors of Science /Health and Administration, 2010
Augusta Technical College
Microcomputers/Business Classes
Tender Care Nursing School
Certified Nursing Assistant, 2009
REFERENCE:
Available upon request
Contact this candidate