Sales Customer Service
Resume:
Sandra Troutman Dawson
Contact Information:
Sandra Troutman Dawson
Address: ***** ******* ***** *****, ********* NC, 28277
Telephone: +1-980-***-****
Email address: *********@*******.***
Qualified Skills:
• Software skills: QuickBooks, ESC, GMAC, MS Office - including Word, Excel,
PowerPoint and other bespoke software.
• Excellent reading, writing and communication abilities.
• Sound organizational skills and attention to detail.
• Exceptional customer-service skills.
Education:
• Wingate University 1995-1998 – Earned a BA in English Literature / Art
Employment and Experience:
02/2012 – Current
• Relocated back to the USA from from London, England
• Re established residence in Charlotte, NC
10/2007 – 12/2011
Euromoney Institutional Investors – Structured Retail Products Limited – United Kingdom
Title: Office Administration Manager / Content Systems Manager
Nestor House, Playhouse Yard,
London EC4V 5EX, United Kingdom
+44 (0-207-***-****
• Maintenance of the SRP Ltd. Content Management System – Data entry, access approval,
subscriptions, annual subscription renewals and training
• Invoicing – creating invoices and expediting payment
• Monitor and maintain customer access and usage on all SRP websites via reports
• Sales team support – appointments, client follow up via email and phone etc.
• Coordinated Training seminars and conference events
• Maintained corporate hard disc file storage system (corporate and confidential)
• Liaised with HR regarding new hires and leavers
• Basic office admin – supply orders, running bespoke reports and contracts, leave
calendars, diaries and staff leave
• Monitor and maintain all SRP info@ emails and a direct customer contact for all website
inquiries and instruction
• Liaison with IT for new tasks, corrections, bugs etc. and make suggestions for new
facilities to aid in subscription / invoicing and data management
• Organizer of staff functions, meetings and dinners
03/2003 – 03/2007
Graphics International, Inc.
Title: Administrative Assistant to company President / Sales Representatives
2318 Crown Centre Drive
Charlotte, NC 28227, USA
• Maintained the company database of clients, buyers and suppliers
• Sent out sales quotes, corresponding data regarding purchase orders and contracts
• Composed and prepared all written correspondence, technical reports
• Co-designed and coordinated company’s exposition shows worldwide
• Planned and implemented company and client meetings / trade shows
• Initiated and facilitated company sales through daily telephone queries identifying the
availability or need of equipment
• Coordinated travel arrangements for local and international customers and sales
personnel
• Screened phone calls and scheduled appointments for on site consultations
1999 – 03/2003
The Equitable – AXA
Title: Insurance Investment Analyst
10840 Ballantyne Commons Pkwy
Charlotte, NC 28277, USA
• Processed financial inter-fund transfers, future premium allocations, dollar-cost averaging
and asset rebalancing for esteemed customers
• Maintained 100% quality assurance in processed cases, customer service; exceeded
production goals established for processed cases
• Cross-trained in other areas of related service work (beneficiary changes, collateral
assignments, basic and complex policy changes)
• Attended personal development courses for product knowledge, insurance fraud, money-
laundering, internet access, team building and the Equitable Insurance Academy
• Participated in the creation and production of the Paramount Planning Group monthly
newsletter and the Equitable National Operations Center’s newsletter
1994 -2001
Hospitality Industry (Olive Garden, Chili’s, Longhorn Steakhouse and Providence Bistro)
• Worked as a server, hostess, shift scheduler, shift trainer and food preparation.
• Trained in Hospitality Restaurant Service Standards
Recognitions:
• Specialized studies – British Literature in London, England (1995)
• Specialized studies – German History in Berlin, Germany (1998)
• Dedicated volunteer for such charitable events as Race for the Cure, United Way and
local special education program - Lifespan
Contact this candidate