Customer Service Mechanical Engineer

Ron Cicala

**** ***** ****** **** #**** . Tempe, AZ 85281 . 602-***-**** . e-

mail: *********@*******.***

OBJECTIVE: Desire an opportunity to work for your company for further

growth; where my dedication, hard work and knowledge could contribute to

the success of the organization.

SKILLS:

Issue Diagnosis Inventory Tracking

Customer Service & Consulting Training

Vehicle Repair Equipment Training

Parts Management MS Office; Light-Speed

SHIPPING; receiving

EXPERIENCE:

PUMP SYSTEM MECHANIC MARCH & APRIL 2013

WATER MOVERS EQUIPMENT RENTAL, PHOENIX, ARIZONA

. MANAGED CHECKING IN PAPERWORK FOR PUMPS

. PERFORMED SERVICE/REPAIRS AS NEEDED

. CHANGED ALL FLUIDS, BELTS, AND SHIMMED AIR COMPRESSORS

***FROM 2012 TO 2013, HELD TEMPORARY POSITIONS AS A STOCKER/SHIPPER FOR

SOUTHWEST AUTOMATED SECURITY, CLERICAL ASSISTANT FOR MANPOWER, AND DELIVERY

DRIVER FOR HANDYMAN, INC

SERVICE ADVISOR/PARTS ADMINISTRATOR 2006 - 2009 & FEB TO JULY 2011

SUPERSTITION HARLEY DAVIDSON, APACHE JUNCTION, ARIZONA

. CONSULTED WITH CUSTOMERS ON MECHANICAL PROBLEMS

. CONDUCTED REPAIRS TO RESTORE BIKES TO WORKING CONDITION

. COMMUNICATED ISSUES AND POTENTIAL COSTS, AS WELL AS OPTIONAL UPGRADES TO

BOOST REVENUE AND SUPPORT CUSTOMER SATISFACTION

. NEGOTIATED WARRANTY CONDITIONS FOR THE COMPANY AS WELL AS CLIENTS

. RECOGNIZED FOR PROVIDING EXCELLENT CUSTOMER SERVICE, AND AS A

KNOWLEDGEABLE SOURCE OF INFORMATION REGARDING REPAIRS AND PRODUCTS

PARTS to service ADMINISTRATOR 2009 - 2010

HACIENDA HARLEY DAVIDSON, MESA, ARIZONA

. MANAGED THE AVAILABILITY OF PARTS THROUGH EFFECTIVE TRACKING/MANAGEMENT

OF INVENTORY

. COORDINATED WITH PARTS AND SERVICE DEPARTMENT

. COMMUNICATED WITH CUSTOMERS REGARDING PARTS TO ENSURE SATISFACTION, AND

REVIEWED REPAIR ORDERS WITH SERVICE TEAM; SUPPLIED NECESSARY EQUIPMENT

TO COMPLETE ORDERS ON TIME

PUMP SYSTEM OPERATOR/CDL DRIVER (CLASS B) 2009 - 2010

STRAIGHTLINE UTILITIES, LLC, PHOENIX, ARIZONA

. MAXIMIZED EFFICIENCY AND SAFETY THROUGH ONGOING MONITORING/MAINTENANCE

OF SEWER BYPASS

. INSPECTED PIPE AND FITTINGS FOR LEAKS, AS WELL AS FOR DAMAGE OR

POTENTIAL MECHANICAL PROBLEMS

. OPERATED DITCH-WITCH AND ENSURED FULL FUEL LEVELS OF PUMPS AND TRUCKS

. ENTRUSTED TO WORK WITH HAZMAT MATERIALS

. ENSURED ADHERENCE TO SAFETY AND COMPANY PROTOCOLS BY TRAINING EMPLOYEES

ON ASSEMBLY/DISASSEMBLY AND USE OF PUMPS

Ron Cicala

(Page 2)

custom line builder 2004 to 2006

SWIFT MOTORCYCLE COMPANY, PHOENIX, ARIZONA

. COLLABORATED WITH ORIGINAL GROUP OF RESEARCH AND DEVELOPMENT TEAM ON

BOBBER LINE

. ORGANIZED ASSEMBLY LINE TO DRIVE PRODUCTIVITY, WHILE WORKING WITH CUSTOM

LINES

. BUILT PREMIER BIKES FROM FRAME TO COMPLETION.

. COMMUNICATED WITH VENDORS AND OVERSAW PARTS INVENTORY TO ENSURE

AVAILABILITY

SERVICE ADVISOR 2002 - 2004

RAMJET RACING & BUDDY STUBBS HARLEY DAVIDSON, PHOENIX, ARIZONA

. HANDLED ACCOUNTS/REPAIRS FOR MOTORCYCLES AND PARTS

. FOCUSED ON OPTIMIZING CUSTOMER SERVICE AND SATISFACTION

. COORDINATED SERVICE ORDERS TO MEET PROMISED REPAIR COMPLETION DATES

. WORKED WITH JOB TECHNICIANS TO ENSURE PROMPT TURNAROUND TIME

. EXPERTLY MANAGED SCHEDULING AND PERFORMANCE OF REPAIRS IN HIGH-VOLUME

ENVIRONMENT

. Recognized for strong collaboration with co-workers and for maintaining

a high level of consistency and excellence in all repair work

LEAD BENEFITS PAYMENT OFFICER/MAIL INSERTION CLERK

1991 - 2002

Chase Manhattan Bank, Manhattan, NY

. Processed bank official checks, ordered checks and maintained vault

supply and control log

. Entrusted to sign and ensure appropriate handling of checks, including

handling and proper destruction

. Responded to customer inquiries

. Processed reports/monthly and retirement benefits

. Worked with a Pitney Bowes mail inserter as well as Paragon postage meter

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EDUCATION:

Motorcycle Mechanics Institute 1998

Certified for Harley-Davidson rebuilding and performance of early and late

models

GTI Welding Trade and Technology School 1990

Certified for American Society Mechanical Engineer, TIG/ MIG welds, Section

IX pipe

Reference Available Upon Request

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