PHOSHANJIT S. GHOSH
ADDRESS :- CD-**/C-** New Vrindavan CHS
Ganesh Nagar, Mhada,
Kandivli (West), Mumbai - 400067
E-mail id :- *********@*****.***
Mobile :- +91-986*******
OBJECTIVE
To pursue a career in an organization that will enable me to develop and
make best use of my abilities, help me to grow and excel in everything I
do. To fully utilize the given opportunity and strive my best for the
growth of the organization.
ACADEMIC QUALIFICATION
Title of the Degree with College/University Year of Grade/Class
Branch Passing
Diploma (Mechanical Shri Bhagubhai Mafatlal June 2010 First class
Engineering) Polytechnic (Autonomus) with
Approved by :- Distinction
AICTE/DTE/MSBTE
I.T.I (Draughtsman Patuck Industrial July 2004 First class
Mechanical) Training Centre with
ITI Technical Board Distinction
SSC (X) St. Francis High School March 2002 Pass
(Malad E)
Maharashtra Board
COMPUTER PROFICIENCY
. Operating Systems : Microsoft Office 2007 with MS Outlook 2003
. Applications : AutoCad-2004, Ideas-11, SAP CRM
PROFESSIONAL EXPERIENCE
ORGANIZATION : BLUE STAR LTD.
DESIGNATION : Junior Engineer
DEPARTMENT : Service Delivery Group (ACRSD)
DURATION : From July 2010 To October 2011.
APPLICATION USED : SAP CRM, SAP
ROLES AND RESPONSIBILITIES:
V Daily review of latest complaint, pending complaint & feedback from
the dealers and associates.
V Validation, Updating of PMS & Breakdown Maintenance reports.
V Data Validation for the required site according to system generated
record.
V Ensuring PMS Adherence of the AMC & WTY customer.
V Regular visits to dealers and associates for ensuring quality of
services, adequacy of spares and resources.
V Arranging new materials, PMS reports, WTY reports, Breakdown books for
the dealers, associates for the required complaints.
V Ensuring all the defective materials are returned to ware house on
time.
V Timely submission of WTY claims, PMS report, Break down report to CBO
and TBO.
V Providing technical, safety trainings to the technicians of dealers
and associates.
V Ensuring that the dealers and associates get their Work order in time.
V Ensuring that the technicians are in uniforms with safety shoes, and
carrying all the tools,pressure gauges etc.with them while attending
the complaints or maintenaces.
V Passing all the pending bills of the dealers and associates.
V Regular visits to Customer place for any service or maintenace related
issues, or for site inspection for safety purposes according to
company policies.
V Interaction with Customers while visiting Customer place for
understanding their needs, requirements etc.
ORGANIZATION : AIR INDIA LTD.
DESIGNATION : Trainee
DEPARTMENT : Component Overhaul Division (COD)
Engine Overhaul
Division (EOD)
DURATION : Dec 2009 to May 2010.
ROLES AND RESPONSIBILITIES :
V Handling various activities of the Mechanical & Electrical parts of
the aircrafts.
ORGANIZATION : LARSEN & TOURBO LTD.
DESIGNATION : Trainee
DEPARTMENT : Maintenance (EWAC)
DURATION : June 2006 to November 2006.
ROLES AND RESPONSIBILITIES :
V Handling various activities of the Mechanical machineries & Electrical
parts of the plants.
ORGANIZATION : MAHINDRA & MAHINDRA LTD. (AUTO)
DESIGNATION : Trainee
DEPARTMENT : Vehicle Engineering (Design)
DURATION : From October 2004 to September 2005.
ROLES AND RESPONSIBILITIES :
V Handling various kind of Vehicle Engineering design activity according
to the concerned department.
ACHIEVEMENTS
. Received 1st prize in ITI for both the years.
. Received appreciation remark on project report during Inplant Training
in LARSEN & TOURBO LTD.
. Collected Nine appreciations letters from customers for providing
timely and good sevices while in BLUE STAR LTD.
PERSONAL DETAILS
Date of Birth : 17th March 1986
Gender : Male
Marital Status : Unmarried
Languages Known : English, Hindi, Marathi & Bengali
Nationality : Indian
Hobbies : Listening music, Playing
cricket, Chess, Visiting new places
Passport No. : G9746107