Manager Customer Service

MOUHAMADOU SECK

*******@***.*** *** Tinton Ave apt 1A Bronx, New York, 10455 646-***-****

EDUCATION

Lehman College/ CUNY, Bachelor in Business Administration, May 2010

Major: Finance and Business Law

Relevant Coursework: Corporate Finance, Accounting, Money and Banking, Microeconomics and Macroeconomics

Honor: Honor Roll Spring and Fall 2007

SKILLS

Skills: excellent communication skills both written and oral, problem solver, strong interpersonal and analytical skills,

creative mindset, fast learner, multitasking skills, detail and result oriented, self-starter, organized and team player.

Proficiency: Microsoft Office (Word, Excel, Access, Outlook, PowerPoint), CRM, ADP eTIME, QuickBooks, Quicken,

Gers (Raymour & Flanigan inventory website).

Language: Fluent in French

EXPERIENCE

RAYMOUR & FLANIGAN, Yonkers, NY April 2011 - Present

Supervisor/Accountant

• Control product flow in and out the store

• Prepare profit and loss statements and monthly closing and cost accounting reports

• Compile and analyze financial information to prepare entries to accounts, such as general ledger

accounts, and document business transactions

• Prepare daily financial sheets, monthly financial reports and processed invoices

• Resolve accounting discrepancies

• Supervise the input and handling of financial data and reports for the company's automated financial

systems

• Responsible for developing a list of tasks for the staff and maintaining a safe work environment

• Processed timesheets and payroll

• Prepare weekly rosters and led staff evolution

• Assist with inventory and restocking

• Provided top notch customer service by assisting, solving and helping customers with their various

needs over the phone and emails

• Followed-up and communicated with specific departments for escalations and solutions of more

complex problems

KIDS FOR LESS, Brooklyn, NY May 2010 – January 2011

Store Manager/Accounting Associate

• Managed the store operations and created the daily sheets

• Handled daily currency with the bank and reviewed balance sheets

• Prepared daily financial reports and processed invoices

• Prepare and review budget, revenue, expense, payroll entries, invoices, and other accounting documents

• Trained new employees

CONWAY, Bronx, NY June 2005 – May 2010

Assistant Manager

• Assisted the store manager with operations and conducted merchandise inventories

• Resolved customers’ complaints and answer incoming related phone calls

• Balanced daily cash receipts and handled daily currency with the bank

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