Hotel Manager
Resume:
MARTEL MABRY
**** ***** **** ********* ** - Waukegan, Illinois 60085
******.********@*****.***
HOTEL MANAGER
QUALIFICATIONS SUMMARY
Diligent and dedicated professional with several years of experience in hospitality management and customer service. Customer-focused, armed with proven track record of success in forming and maintaining harmonious client relationships through naturally strong networking skills, personable attitude, and enthusiasm in responding to clients concerns. Proficient with Microsoft Word, Excel, and PowerPoint as well as spreadsheets and internet applications.
RELEVANT EXPERIENCE
NIGHT AUDITOR/ASSISTANT MANAGER
RED ROOF INN - WAUKEGAN, IL 2012–PRESENT
- Oversee the daily hotel operations, including employee payroll, marketing, sales, guest check-in and check-out monitoring, room maintenance, reservations, and reconciling bank accounts
- Coordinate regularly with vendors and clients to ensure smooth daily operations; correspond with assigned personnel to maintain cleanliness and orderliness of the hotel; managed online marketing and advertisement
- Recruited and interviewed another night auditor
- Retained customers by participating in outreach marketing plan to local businesses
- Earned recognition as a pivotal force behind the hotel’s attainment of top 5 ranking out of 16 on the TripAdvisor.com in terms of exceptional customer service and friendly guest accommodation
- Achieved 95% success rate at closing guest walk ins, 90% success rate at closing guest reservations, and 0% issues with payroll
ADDITIONAL EXPERIENCE
DRIVER/GUEST REPRESENTATIVE
PIZZA HUT - SPRINGFIELD, MO 2010–2012
- Ensured timely delivery of goods to and from customer’s location
- Prepared all ingredients and food for the customers
- Performed and maintained exceptional customer service skills in responding to customer inquiries
CASHIER/ATTENDANT FOR GUEST SERVICES
PHILIPS 66 GAS STATION - JEFFERSON CITY, MO 2009–2010
- Managed daily store operations, including checking of the counters, answering to all customer inquiries, and calculating and monitoring the inventory
EDUCATION AND CERTIFICATION
MASTER’S DEGREE IN CRIMINAL JUSTICE, (EXPECTED GRADUATION DATE: AUG 2013)
WALDEN UNIVERSITY - MINNEAPOLIS, MN
Dean’s List
BACHELOR’S DEGREE IN LIBERAL STUDIES, EMPHASIS IN CRIMINAL JUSTICE AND PHYSICAL EDUCATION, 2011
LINCOLN UNIVERSITY - JEFFERSON CITY, MO
Dean’s List
COURSEWORK IN CRIMINAL JUSTICE/MANAGEMENT, 2009
DAKOTA STATE UNIVERSITY - MADISON, SD
COURSEWORK IN CRIMINAL JUSTICE/RECREATION, 2008
UNIVERSITY OF SOUTH DAKOTA - VERMILLION, SD
COURSEWORK IN CRIMINAL JUSTICE/RECREATION, 2006
COLLEGE OF DUPAGE - GLEN ELLYN, IL
COURSEWORK IN CRIMINAL JUSTICE, 2005
FORT SCOTT COMMUNITY COLLEGE - FORT SCOTT, KS
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