Quality Assurance Mechanical

MARISSA J. HUDSON

**** **** ******** ** 678-***-****

Smyrna GA 30080 **************@*****.***

EXECUTIVE SUMMARY

Mental health professional with experience in establishing, developing and maintaining positive relationship with clients, other

professionals and organizations; driven by strong passion to assist individuals to promote positive change by educating, developing and

implementing concise and effective treatment plans authenticated specifically from studying maladaptive behaviors, client needs and

solution focused strategies for empowerment.

EDUCATION

Argosy University Atlanta, GA

Master of Arts, Community Counseling December 2013

3.5 GPA

Alabama Agricultural and Mechanical University Huntsville, AL May 2010

Bachelor of Arts, Psychology - Human Development & Family Studies

May 2010

Cum-Laude with Honors

PROFESSIONAL COMPETENCIES

• Achievement oriented professional with transitional skills from multi-disciplinary employment background utilizing work ethic to

pursue lifetime career goal within human development, social services and mental health.

• Highly skilled conceptual and analytical problem-solver familiar with policies and regulations utilized fully in addition to proven

strategies for conflict resolution and customer satisfaction.

• Substantial experience in program development, outreach and implementing presentations.

• Unwavering integrity, ambition and interpersonal ethics illustrated consistently thru building relationships and using effective verbal

and written communication skills.

• Professionally skilled counselor proficient in curriculum development, social service administration and counseling both individual

and group or family.

RELEVANT EXPERIENCE

Bank of America Kennesaw, GA 2011-Present

Fraud Analyst II

• Distinguish and mitigate fraud activity on client, business and wealth accounts for Fortune 400 financial institution

• Monitor and verify account activity with customers applying communication skills inside fast paced call center environment

• Support the inbound call center implementing multi-task skills utilizing several company database software programs while meeting

production and quality goals

• Consistently met performance goals every month, received MVP award 4 consecutive quarters, and achieved an employment promotion

with company in a 6 month period and developed quality assurance protocol for other associates

Revive Athletics Atlanta, GA 2010-2011

Lead Community Support Paraprofessional

• Provide counseling and advocacy services to over 20 individuals and families in private homes and throughout the community

• Develop a client centered treatment plan, monitor client progress and assist case management team evaluating effectiveness

• Effectively established client rapport, incorporated theoretical counseling approach empowering clients for desired outcomes based on

knowledge of human development, feelings and behaviors

• Maintain liaison with other agencies, professionals, government officials and community required standards

Alabama Agricultural and Mechanical University Normal, AL 2007-2009

Clerical Assistant

• Satisfactorily compile materials, type correspondence and maintain student database records for university’s Consumer Science

Department

• Assist with lecture preparation, presentation setup and research service reservations illustrating capabilities to facilitate assistance for

presentations and public speaking and also learn skills necessary for future presentations

•Field phone calls, direct visitors, schedule appointments and other miscellaneous clerical tasks representing operational functionality

strengths

INTERNSHIPS AND VOLUNTEER WORK

Aniz Inc., Atlanta, GA March 2013 - Present

Mental Health Therapist

• Evaluate clients’ mental and physical health, addiction or problem behavior to develop treatment goals and plans

• Schedule and conduct individual psychotherapy sessions

• Educate the community at public health outreach events then complete written event reports

• Certified Rapid HIV assessor and counselor

Chapman Middle School Huntsville, AL 2009-2010

Intern Guidance Assistant

• Review referrals and mentor adolescent

• Conduct professional development workshop to identify at-risk students

• Educate students on character development and behavior management skills

Lakewood Elementary Huntsville, AL 2008 - 2009

Intern/Volunteer

• Assist students in solving problems thus increasing grades and performance

• Instruct students to clarify concepts at introductory and intermediate levels

Warren Center Prichard, AL 2006 - 2008

Assistant/Volunteer

• Plan activities that stimulate growth in language, along with social and motor skills

• Provide children with individual attention and communicate with parents on regular basis

RELEVANT COURSEWORK

Research and Program Evaluation Behavior Disorders in Children Counseling Skills I & II

Counseling Theory Lifespan Developmental Psychology Educational Psychology

Social and Cultural Diversity Behavior Statistics Professional and Ethical Issues

Abnormal Psychology Group Counseling Child and Adolescent Counseling

HONORS AND AWARDS

Academic Merit Scholarship Award Recipient, Alabama Agricultural and Mechanical University 2007-2010

Psychology Club Parliamentarian, Alabama Agricultural and Mechanical University 2008-2010

Campus Life Editor, Maroon and White Newspaper Alabama Agricultural and Mechanical University 2009

Certified new hire training mentor

MARISSA J. HUDSON

1301 Cobb Crossing SE 678-***-****

Smyrna GA 30080 **************@*****.***

PROFESSIONAL REFERENCES FOR MARISSA HUDSON:

Yolanda Davis, Bank of America, VP ECOMMERCE

Atlanta, GA

Email: *******.*****@*************.***

Cell: 770-***-****

Zuri-Starr Turner, MSW, NASW, Aniz Inc, Senior Social Worker

Atlanta, GA

Email: ********@*****.***

Cell: 404-***-****

Porscha Davis, Revive Athletics - Program Coordinator

Rome, GA

Email: *******.******@*****.***

Cell: 706-***-****

Dr. Suneetha Manyam, Argosy University – Academic Advisor

Atlanta, GA

Email: *******@******.***

Cell: 770-***-****

Everton McIntosh, Ph.D., Professor, Alabama Agricultural and Mechanical University

Huntsville, AL

Email: *******.********@****.***

Phone: 256-***-****

Gloria Jones, Center Director – Warren Center

Mobile, AL

Email: *******@*********.***

Cell: 251-***-****

Contact this candidate