Manager Customer Service
Resume:
LASHONDA MILES
Fairburn, GA *****
*************@*****.***
Objective:
Obtain a position where I can maximize my people oriented experience,
communication skills and my problem solving abilities.
Computer:
. Microsoft Word Programs
. AS400
. SAP
. Latitude
. Oracle
Core Strengths
. Knowledge of FDCPA
. Organizational
. Communication
. Analytical
. Time-management
. Problem solving
. Research and presentation skills.
Relevant Experience:
2010-2013 Vital Recovery
Norcross, GA
Collection Specialist
. Managed 200-300 collection calls and/or correspondence in a fast
paced goal oriented collection department.
. Monitored and maintained assigned accounts.
. Worked internally and externally with clients.
. Processed customer refund, resolve client discrepancies and short
payment.
. Managed various accounts such as; Honda, Hyundai, Nissan, BMW, Bank
Of America,
Capital One, Wells Fargo, Chase Mortgage, Regions Bank, Suntrust Bank
Accounts.
. Processed checks, Credit Cards, Western Union, Money Gram, and Bank
Wire.
. Performed other duties as assigned by management.
2007-2010 Law Office of William & Siegel Associates
New York, NY
Collector (Team Leader)
. Contact customers to collect on past due accounts.
. Review and establish payment plans with customers.
. Maintain account and billing/collections system.
. Process invoices and payments.
. Utilize computer system and database to maintain customer files,
documents, and transaction.
. Performed other duties as assigned by Manager.
2006-2007 Gucci
New York, NY
Retail Assistant Manager
. Actualizing the day-to-day sales transactions within the store.
. Providing attentive service to customers.
. Maintained the overall store standard at a desired level.
. Merchandising, display, fronting, and restocking of the retail and
rental space.
. Selling with the genuine concerns for the customer's needs and wants.
. Coaching product knowledge to the store staff.
. Open and closing duties of the retail store.
. Help the retail manager with the daily operations of the store.
. Enforce loss theft prevention.
. Other duties and responsibilities as assigned.
2003-2005 Prudential
New York, NY
Claims Assistant/Customer Service
. Open claims in claims system and input all data related to claims
based on information provided by the claims professional.
. Request documents related to claims from insured, brokers, outside
administrators and underwriters.
. Update activity logs to track status of claims activity.
. Input reserves in claims system based on information provided.
. Process settlement checks and invoices related to claim activity
within prescribed requirements.
. Answer customer inquiries which are predominately routine but may
require deviation from standard screens, scripts, and procedures.
. Handle assess needs and suggest/promote alternative products services.
2000-2002 Millennium Practice Management Associates Inc.
Upper Saddle River, NJ
Medical Billing Claims Processing Coordinator
. Set up medical billing systems for new clients.
. Maintain medical billing systems-update fees, CPT& ICD-9 codes.
. Submit electronic and paper claims to insurance carriers.
. Retrieve and review validation reports.
. Correct claims submitted electronically when necessary.
Education:
. 1995-1999 Dickinson High School
o Diploma
Jersey City, NJ
. 2000-2004 NJCU University
o B.A.: Business Administration
Jersey City, NJ
References upon Request
Contact this candidate