Customer Service Quality Assurance
Resume:
DAVID JOHNSON
**** ******* ****, *** *******, T X 78244 . Home: 210-***-**** . Cell: 210-
***-**** . ************@*****.***
Professional Summary
Reliable and hardworking warehouse operator committed to getting each job
done as quickly, efficiently and safely as possible.
Skills
Forklift operations
Quality assurance
Deadline-driven
Material handling
Hardworking and self- motivated
Inventory management
Fast learner
Shipping and Receiving
Troubleshooting
Organized
Pallet Knowledge
Work History
Warehouse, Shipping & Receiving, 03/2012 to 02/2013
Renhill - San Antonio, TX
Set up machines for daily operations.
Attended monthly safety meetings to ensure machine operation safety.
Ensured timely response in picking and packing of reorders.
Followed company procedures to maintain work environment in a neat and
orderly condition.
Safe and efficient operation of forklift .
Followed standards and procedures to maintain safe work environment.
Performed basic machine set up.
Residential/Commercial Construction, 04/2011 to 03/2012
Labor Ready - San Antonio, TX
Labor
Completed tear-down of existing structures and prepared for new
construction.
Applied caulk, sealants and other agents to installed surfaces.
Prepared and cleaned construction sites by removing debris.
Loaded and unloaded building materials used for construction.
Set ladders, scaffolds and hoists in place for taking supplies to roofs.
Removed damaged tile, brick and mortar.
Manually carried roofing materials up ladders.
Driver/Loader, 06/2007 to 04/2010
MovinOn - San Antonio TX
Politely assisted customers in person and via telephone.
Loaded and unloaded moving vans.
Verified each delivery against shipping instructions before delivering to
customers.
Contacted customers prior to delivery to confirm and coordinate delivery
times.
Loaded truck and properly secured items to prevent damage during
transportation.
Completed on-time deliveries by choosing the best and most efficient
routes.
Submitted receipts and money received from deliveries at the end of each
shift.
Drove company truck for local and intra-state pick-ups and deliveries.
Loaded and secured items in trucks.
Communicated customer complaints, requests and feedback to company
management.
Fostered positive working relationships with customers by responding to
their questions and concerns.
Practiced safe and secure loading methods to avoid damaging goods.
Kept the warehouse and associated outside areas neat and clean at all
times.
Interpreted maps and followed written and verbal directions. Recorded truck
plate number and mileage on receipt when refueling.
Customer Service, Inventory, Warehouse, 02/2004 to 07/2007
Furniture Factory - San Antonio, TX
Loaded products weighing up to 150 pounds onto trailers for delivery.
Loaded and unloaded pieces into boxes for shipment.
Moved freight, stock and other materials to and from storage and production
areas and loading docks.
Received, stored and shipped goods and materials.
Tagged all inbound merchandise with receiving date..
Verified computations against physical count of stock.
Picked up incoming stock and delivered materials to designated locations.
Operated forklifts and other heavy machinery safely.
Unloaded cargo from truck with hand trucks and pallet jacks.
Swept floors and stored equipment at the end of each shift.
Used item numbers to properly stock warehouse.
Welder, Material Handler, Quality Control, 06/1994 to 12/2003
Nasco - San Diego, CA
Loaded and unloaded pieces into boxes for shipment.
Trained staff on material handling processes to reduce shipping times.
Moved freight, stock and other materials to and from storage and production
areas and loading docks.
Received, stored and shipped goods and materials.
Sorted cargo before loading and unloading.
Tagged all inbound merchandise with receiving date.
Stacked and transported all overstock to storage areas.
Stacked and piled lumber, boards and pallets.
Verified computations against physical count of stock.
Picked up incoming stock and delivered materials to designated locations.
Operated forklifts and other heavy machinery safely.
Fire Team Leader, 07/1987 to 09/1993
United States Marine Corps
Trained in the use of tear gas and explosives.
Employed, fired and recovered anti-personnel and anti-tank mines.
Performed as a fire team member during situational training exercises and
all infantry dismounted battle drills.
Expert in tactical and technical guidance.
Communicated urgent orders and directions effectively to team of 5
personnel.
Surveyed and analyzed terrain to determine optimum equipment placement and
use.
Led fire team during infantry dismounted battle drills and situational
training exercises.
Tracked personnel and supplies within the company.
Planned and briefed personnel on missions.
Education
High School Diploma: 1987
San Marcos H.S. - San Marcos, TX
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