Quality Control Manager

Ronald R Johnson

**** ***** *******

San Antonio TX 78245

210-***-****

• Outstanding ability to build rapport with clients and customers.

• Able to work well under pressure

• Read, write and problem-solving.

• Highly motivated self-starter.

Summary of work Experience

ILD Telecommunications, Inc., San Antonio Texas 2004-

Nov 2012

Call Center Supervisor/Workforce Management/Order Processing

• Serve as a Call Center Supervisor coordinate/staffing for a major billing company.

• Supervise adherence policies and procedures.

• Collect, compile and bill for 400 companies across United States.

• Conduct interviews for potential new hires and training.

Wilson Business Products- a Division of Office Depot 1989-

1996

Forms Manager/CDL Driver

• Effectively and consistently provided outstanding management of office forms for over 200

companies; which resulted in maintaining 100% accountability over a 6- year period.

• Processed and distributed forms.

• Typed correspondence; reports and faxes

J.B.C. Enterprise, Inc., Houston Texas 77001 1987-

1989

Inventory Control Specialist

• Effectively maintain inventory for a fiberglass refinery.

• Quality Control Inspector.

• Weekly reports, attending meetings and purchased materials.

Education

National Education Center (NEC) 1980-

1987

U.S. Army

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