Engineer Maintenance

[pic]

MUHAMMAD IRFAN IQBAL

EMAIL: *************@*****.***

**************@*****.***

Contact: +971**-*******, +971**-*******

UAE valid Driving License Holder

Objective

Seeking a challenging opportunity to demonstrate my skills and abilities

and attain experience and knowledge in an organization working on a global

scale offering scope for career growth and professional development.

Key Skills

Solutions-oriented IT/Telecom Professional with proven success designing,

implementing and integrating cost-effective, high-performance technical

solutions to meet challenging business needs.

> FTTH (OSP & ISP )Installation &Maintenance (Networking,ADSL,Telephone

lines,PABX,IP PHONE & IPTV)

> Solid knowledge of LAN/WAN network Installation, administration and

support.

> High-level knowledge of operational and technical issues related to FTTH-

GPON

> Knowledge of the following network technologies: GPON-FTTX, VOIP/SIP,

HFC,TCP IP/UDP, VOD, ISP services, Carrier Ethernet, HD TV, TDM Telephony

> Supervise project implementation to ensure that construction is in

accordance with the approved designs and technical specifications

> site works and ensure that Municipality bylaws, local government rules/

regulations are not violated by the civil contractors / subcontractors

> Ability to track, prioritizes, and complete multiple projects

simultaneously

> Supervise team and contractor/soupcon's performance through KPI's audit

> Coordinate with Vendors and work closely on core issues by opening cases

and following up till the issues are resolved and ensure the network

maintenance, quality inspection.

> Reviews trouble ticket resolutions for completeness and accuracy;

conducts periodic on-site inspections to assure quality of service

> Operation & Maintenance management with exceptional Technical Support

> Proven expertise in supporting and troubleshooting hardware, software and

networking issues.

> Demonstrated ability to satisfy users through analysis and problem

resolution. Recognized as the "go-to-person" for immediate resolution to

technical issues

> Organized, take-charge professional with exceptional follow-through

abilities and detail orientation, able to plan and oversee projects from

conception to successful conclusions

> Outstanding communication skills; interfaces effectively with upper

management, vendors, staff, peers and users.

> Strong technical background with a solid history of delivering

outstanding customer service. Genuine commitment to quality and customer

satisfaction.

> Site diary verification & inspection.

> Quality inspection.

Professional And Academic Qualifications

Professionally I am Telecom Associate Engineer.

< Diploma ( Telecom) Associate Engineer. Islamabad-Pakistan

< Matriculation - Pakistan.

Certification & Diploma.

< DIPLOMA NETWORKING, WINDOWS OPERATING SYSTEM, MS OFFICE.(ISLAMABAD)

< Diploma Basic of computer Hardware, Operating System, MS Dos, Basic

Elec Islamabad)

< Gigabit Passive Optical Network ( GPON ) Etisalat Academy ( Dubai)

< Voice Over IP Etisalat Academy ( Dubai)

< High Capacity Fiber Splicing Techniques Etisalat Academy ( Dubai)

< FTTH Installation & Termination Etisalat Academy ( Dubai)

< CCNA Training (Abudhabi)

Work Experience - summary

< Etisalat Telecom - UAE (A telecom Company providing telecom services in

different countries ), Working as a TECH- T15 (From June 2008 to End

of Service Date 21 May 2013)

< Micronet Broadband Pvt Ltd Islamabad(A telecom Company providing

telecom services in Pakistan) worked as Senior Transmission Engineer

(from Dec 2004 to May 2008)

< Training Research & information Network( Computer hardware, Software &

Networking installation & Maintenance Company .worked as Network

administrator (Part time) May2005 to June 2008.

< Callmate TELIPS Telecom(A telecom Company providing pay phone services)

worked as Technical officer (June 2004 to Nov 2004)

Work Experience - Detail

Etisalat Telecom - UAE( June 2008 To End Of service Date 21 May 2013

)[pic]

As TECH T-15, I am responsible for various activities of the customer

service department, reporting to the CS Manager. My key responsibilities

included:

< Support ADSL & TELEPHONE & IPTV line Installations & Maintenance GPON /

Copper.(ISP & OSP)

< Troubleshooting in FTTH network using OTDR, Source Meter, Power Meter and

Visual Fault Locater.

< Installation & Termination of Fiber Optic Cables at various fiber

distribution hubs.

< IAD Installations (Linksys) &Maintenance.

< ONT Installation &Maintenance.

< PABX Installations &Maintenance.

< BRI Installations &Maintenance

< Fiber cable pulling.

< Mini ODF Installation

< Splitter Installation.

< Site Diary Verification & Field Inspection.

< Quality Inspection

< Store Activity Handling

Micronet Broadband Pvt Ltd Islamabad (Dec 2004 - May 2008)

As Senior Transmission Engineer, I was responsible for all the activities

of the transmission department, reporting to Sr Manager. My key

responsibilities included:

< Supervision (Complaints and Installation teams)

< CRM Expertise.

< Reporting.

< Back office support to field staff.

< ADSL & TELEPHONE line Installations & Maintenance.

< MDF work.

< DSLAM installation.

< CCTV Camera Installation.

< IP phone Installation.

< Modem Installation(Aztech,Linksys,Alcatel,Siemens,Speedtouch,D-Link,Speed

Streem.

< OUTLOOK configuration.

< LAN (Installation & maintenance)

< KIOSK (Installation & maintenance)

Training Research & information NetworkPvt Ltd Islamabad (May2005- June

2008)

As a Network administrator (Part time), I was responsible for all the

activities of the Lavel-2 Department, reporting to Supervisor. My key

responsibilities included.

< LAN (Installation & maintenance)

< Switches (Installation & maintenance)

< Troubleshooting

Callmate TELIPS Telecom Pvt Ltd Islamabad (June 2004 to Nov 2004)

As a Technical officer, I was responsible for all the activities of the

Installation Department, reporting to Supervisor. My key responsibilities

included.

< Pay Phone Installation &Maintenance

Project with vendors

Huawei U.A.E. GPON-FTTH Project in Pakistan [pic]

ZONE GPON-FTTH Project in Pakistan [pic]

Alcatel Lucent in Micronet broadband ( Pakistan)[pic]

Paradyne in Micronet broadband ( Pakistan)[pic]

Ecs Global Wire .[pic]

METRO Contracting Est .[pic]

Tamdeed Telecom UAE [pic]

XAD Technologies LLC. [pic]

Performance Awards

Employee Of the YEAR Award (2006-2007)Micronet Broadband (Pvt) Ltd

Employee Of the Month Award (june-2007) In Transmission Department

Micronet Broadband (Pvt) Ltd

Employee Of the Month Award (may-2005) In Transmission Department

Micronet Broadband (Pvt) Ltd.

Best Permance Award ( 2013 ) In CS Department, Etisalat

Telecom UAE

Personal Information

Father's Name Muhammad Zafar Iqbal

Date of Birth 15 March 1983

Nationality Pakistani

Religion Islam

Visa Status Residential

Marital Status Married

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