Customer Service Six Sigma

Robert A. McKenney

*** * ***** ******

216-***-****

************@*****.***

EDUCATION

Master of Business Administration Master of Business

Columbia Southern University March 2014

Bachelor of Science Business Administration/Management

Columbia Southern University November 2011

CERTIFICATION Six Sigma Green Belt & Lean Six

Sigma

Villanova University April 2011

PROFESSIONAL EXPERIENCE

Automated Packaging Systems Inc. October 2011-Current

13555 McCracken Road Garfield Heights, OH

Press Supervisor

. Supervise press operators, mounters, helpers, extruders, maintenance,

and material handlers

. Plan, direct, and coordinate the manufacturing of products in

compliance with company goals and objectives

. Develop, coordinate and implement health and safety programs in

compliance with state and local regulatory agency rules and

regulations

. Develop cost effective alternatives and improvements to the production

process

. Schedule, plan and promote daily production activities

. Lean manufacturing is use on a daily basis using continuous

improvement

. Managing 20 employees

Maverick Electronics February 2008 - April 2011

5300 Avion Park Drive Highland Heights, OH

Operations Supervisor

. Supervised entire production operations under the guidance of general

manager

. Planned, directed, and coordinated the manufacturing of products in

compliance with company goals and objectives

. Developed, coordinated, and implemented health and safety programs in

compliance with state and local regulatory agency rules and

regulations

. Established and controlled conditions of production in order to

satisfy customer and quality specifications

. Experienced in shipping, planning - scheduling and inventory

management activities

. Participating actively in standardization, cost reduction, and

creation of ERP system protocols

. Developed cost-effective alternatives and improvements to production

process

. Lead lean manufacturing teams to improve operation processes

. Managing 120 employees

Plastic Platers, Inc. January 2007 - February 2008

9921 Clinton Road Brooklyn, OH

Production Supervisor

. Supervised thirty manufacturing personnel

. Oversaw production line

. Ensured staff adherence to policy and procedures

. Coordinated, planned and prioritized the daily department activities

. Scheduled, planned and promoted daily production activities

. Ensured compliance with safety and environmental requirements

. Six sigma and lean manufacturing to establish continuous improvement

. Managing 45 employees

Swagelok Company March 2005 - September 2006

29495 F.A. Lennon Drive Solon, OH

Warehouse Supervisor

. Oversaw inventory control and shipping/receiving

. Supervised of warehouse associates

. Supervised fleet and transportation operations

. Scheduled production

. MRP

. Experienced with 5S Lean Events

U.S. Cotton, LLC October 2002 - March 2005

15501 Industrial Parkway Cleveland, OH

Warehouse Supervisor

. Directed supervision of warehouse including shipping, receiving, cycle

counts (finished goods), material handling and movement of finished

goods

. Supervised all warehouse associates on 2nd and 3rd shift

. Ensured efficient and accurate movement of orders, oversee receiving

of incoming material, monitor the cycle counting and UPS shipping by

cycle counter/warehouse clerk

. Worked in conjunction with production supervisor to ensure proper flow

and set-up materials

. Oversaw all rules, regulations and procedures for warehouse safety per

OSHA requirements

. Lean six sigma for supply chain management

. Managing 30 employees

RELEVANT SKILLS

. Excellent customer service and communication skills

. Strong attention to detail and safety awareness

. Excellent leadership and organizational skills

. Superb managerial, and team building skills

. Strong budget planning, expense maintenance and reporting skills

. Ability to comprehend standard concepts, practices, policies and

procedures

. Excellent understanding of industry standard parts systems and

operations

. Proficient in standard Microsoft Office applications such as Word,

Excel, PowerPoint, Outlook

ADDITIONAL INFORMATION

U.S. Army August 1979 - July 1992

Sergeant in charge of personnel

Knowledge of office equipment

Shipping and receiving military goods

Traveled extensively

Inventory and ordering of military parts

In charge of physical fitness of unit

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