Customer Service Manager

Divya Prakash Singh Bhandari

WZ-***A, Ist FLOOR, SHANI MARKET, UTTAM NAGAR NEW DELHI-110059

EMAIL-ID: mba.dps.bhandari@ gmail.com

CONTACT NO: +91-880******* / 958*******

Dynamic and focused Human Resource Professional with a strong desire and drive to cultivate the necessary skills to flourish

indemanding and supporting business environment. Recognized tenacity and indefatigable work ethics. Effective communicator,

leader and problem solver who build teamwork and possesses the initiative to meet the demand of ambitious human resource

objective.

PROFESSOINAL EXPERIENCE

Xtreme fitness, Gurgaon 07October2012- till date

Manager –HR & Admin

Designing and developing organization system, administrative terms and condition of labor agreements &

organization policies and processing of payroll. Managing and updating records, welfare schemes & policies

formulation.

• Recruitment, Selection & Induction. To design JD and search employees through consultancies / employee referral

/job posting on employment site /drafting recruitment information and send it to news paper advertisement agency

& coordination with them, taking interview for selection process and negotiation with future employee. To conduct all

joining formalities, make them aware about organization policies & procedures and handover to respective

department.

• Maintain Records, Referral Checking, Roster Designing & Attendance Checking .To maintain database of

employees, check referral to search out worthy employees, schedule employee job timing on the basis of HODs

suggestion, randomly checking to get information about employees and their work. Maintain leave and update staff

records.

• Drafting Mail, Letters, Forms & Payroll Settlement. Drafting and distribution of Joining letter, so-cause notice,

warning, termination, exit letters etc. Maintain expenses report,salary – wages (regular, freelancer, contractual),

incentives, and & transfer into bank accounts / cash.

• Designing Training & Development Policies for Employees. To assist with the arrangements for organizational

training, book all the training courses for employees and maintain record all training completed by employees in the

HR Database.

• Performance Check of Employees. use 3600 method to complete this exercise.

• Redresses Of Grievance. To solve issues of employees and employer in different and difficult environment.

• All Human Resource and Development Process. By using welfare schemes and analysis of industrial environment.

(working environment, living cost report and sent these report to Managing Director and Director)

• Conduct Exit Interview. For them ;who want to move from the company, I identify their problem,analysis on

issues and make them understand with positive attitude and solution.

• Administration. Co-ordination with suppliers, service providers and bank. Maintain and update records. (Laundry,

cafeteria, accessories, electronic equipments, other equipments).Update website information. Arranging meeting and

facilities .Scan paper work for electronic filling. Produce & provide various reports to MD & Director.

.

Fashionite Pvt.Ltd, New Delhi 29June2012 - 30September2012

Personnel Assistant (Admin)

Provided benefits, payroll, compensation, recruitment and orientation to over 126 employees. Participated in

decision making, made coordination with all staff especially with accounts department.

• Reported to Director.

• Maintained files & records of employees.

• Generated employees’ appointment letter, so-cause notice, termination letter etc.

• Arranged induction to new employees.

• Responded to client by e-mail & telephonic conversation.

• Checked employees’ attendance, drawing their salary/wages, incentives, over time and full & final.

• Made co-ordination with accounts team, supervisor, suppliers, and servicing teams.

• Maintained & passed bills & files of suppliers, servicing teams.

• Filed ESIC & EPF from of employees & update information for the same.

Monet Manpower Services, Allahabad 07May2011 – 10June2012

Executive - HR

When I joined I was a learner but when I departed I was a master. I was handling team of 4 recruiters.

• Analyzed the requirement from client.

• Sourced candidates by sending mails, using job portals, self assessments.

• Performed pre-screening and short-listing action and lined up candidates for the client interview.

• Offered counseling to walk-in candidates and handling calls of individual clients & candidates.

• Scheduled candidates with clients and follow up for the same.

• Kept a track on selected candidates joining date in the company and get the conformation of the same from company

on joining date of the candidate.

• Performed continuous follow-up with clients to confirm staffing plans and candidates needs are met.

•

• Posted ad and mass mailing on Job portals against skills requirements and locations.

• Assembled pre-phase of joining procedures & documentation.

• Interacted with the client for a new requirement.

• Prepared reports, handling complete end to end recruitment process, database management.

• Maintained regular contacts with the clients.

• Provided training to the new consultant & leading a team.

Reliance BPO, Head Office,Navi Mumbai 14July2008 – 04March2009

Customer Service Executive (On Roll )

I was a member of my 28 members’ team and I was recognized by Best Customer Satisfaction Award,

December2008 in complete department.

I tried to build concrete bond among customers, company and myself. Worked on the basis of TAT and provided adequate

and correct resolution to them. Lodged customers’ complaints as per demand & improved productivity.

IDBI Bank, Allahabad 19September – 20March2008

Document Executive (On Roll )

Earlier I was appointed for checking and verifying documentation and process, but after 2 months I was elected

some other responsible process i.e. inward and outward checking, MICR Centre, Bank House Process and It was a

reward for me.

Voluntary; I participated in sales and sold CASA, Mediclam Policy, Mutual Fund & Demat A/c.

I verified account opening documents and served information to customers regarding banking policies. Collected feedback

and generated leads from them. Developed healthy relation between clients & bank. Dispatched documents to head office

along with my verification reports.Made sales teams aware regarding bank’s facilities. (CASA, Mediclaim policy, Demat

A/c, Mutual fund, fixed deposit)

ACEDAMIC QUALIFICATION

• M.B.A. (HRD) - from Awdhesh Pratap Singh University, Rewa (M.P.) 2011

• Bachelor of Arts from Uttar Pradesh Rajarshri Tandon Open University, Allahabad(U.P.) 2005

• Intermediate form U.P.Board in Science stream (Biology), G.I.C. Allahabad (U.P) 2001

• High School from U.P.Board in Science stream, G.I.C. Allahabad (U.P) 1999

ACEDAMIC QUALIFICATION

• Passed P.G.D.C.A. ( II-Semester )

(Diploma in Office Automation & Internet Computing)

(Ewing Christian College, Allahabad,) 2007

• Computer Certificate Course (4-Months)

(Prayag Computer Institute, Allahabad) 2003

• English Typing Certificate Course

(Anuj Typing Institute, Allahabad) 2002

• Refrigeration & Air Condition Diploma

(Jan Shikshan Sansthan, Allahabad) 2005

CO-CURRICULER ACTIVITIES

• Participated in Taekwondo Championship

Participated in District & State- level Championship 2005

• Played a Part in College’s Seminar. (B.P.O.)

Ewing Christian College, Allahabad 2007

• Participated One-Day International Workshop, (ICT)

Information & Communication Technology

Ewing Christian College, Allahabad 2007

LANGUAGES

• English; good command in speaking, writing, reading.

• Hindi; good command in speaking, writing, reading.

• Urdu; command in speaking, writing, reading.

I.T. SKILLS

• Operating System: MS-Windows (98, XP, Vista, NT)

• Software Package: MS-Office, Internet

• Having good knowledge in Hardware

REPORTS

• I accomplished 41 days summer training programme on “Welfare Activities & Safety” at Areva T & D Pvt. Ltd.;

Allahabad under HR Department.

• I accomplished 14 days dissertation programme on “Needs & Effectiveness on Recruitment & Selection” at

Hindustan Aeronautical Pvt. Ltd; Kanpur under HR Department.

PERSONAL DETAILS

• Father's Name : Late Veer Singh Bhandari

• Mother’s Name : Mrs. Radha Bhandari

• 15th January 1985

Date of birth :

• Place of birth : Allahabad; U.P.

• Gender : Male

• Category : General

• Religion : Hindu

• Nationality : Indian

• Marital Status : Unmarried

• Hobbies : Taekwondo, Chess,

• Permanent Add. : 1k/34e, Maharshi Vidya Mandir Marg ;

Kalindipuram Rajrooppur Allahabad (U.P.)

KEY SKILLS

• Quick Learner

• Creative Mind

• Win-Win Attitude

REFERENCES

1) - Dr. Sunil Tiwari

Head of Department; Study Centre for M.B.A. (HRD), A.P.S.University, Rewa (M.P.)

Contact No. –07662: 252662, 329241

2) - Mr. J.P. Joshi

Senior Manager –HR; Areva T & D Pvt. Ltd.; Allahabad (U.P.)

Contact No. –995-***-****

3) - Mr. Umesh Shetty

Team Leader (Outbond); Reliance BPO, Navi Mumbai (Maharastra)

Contact No. –093********

OTHER INFOMATION

I believe in myself and The Almighty God. I am well versed at working on computers. I am always ready to relocate.

DECLARATION

I hereby declare that all the information given above is true to the best of my knowledge and belief.

Date:

Place: New Delhi Divya Prakash Singh Bhandari

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