Project Manager Customer Service

Bonnie R. De Alva, SPHR

*.*.******@*****.*** 847-***-**** mobile

OVERALL PROFILE

. Skilled with achieving project initiatives and managing a project from

initiation to completion

. Excellent data analysis skills

. Highly computer literate, facilitating software upgrades and

implementation of HR systems and management of systems requiring

subject matter expertise

. Fully familiar and comfortable managing workplace requirements with

labor laws including but not limited to FMLA, ADA, EEOC, INS, ERISA,

NLRB, FLSA

. Excellent oral and written communication skills; plan and conduct

presentations, deliver executive summaries

. Bilingual English/Spanish

. Excellent ability to interact with all levels of employees across

various disciplines

. High energy individual always looking at the big picture and diverse

viewpoints

. Team and personnel development and supervision for over 20 years

. Employee relations management and training on difficult and

confidential issues

. Vendor contract experience and client customer service in many

industries

. Microsoft Office: Outlook, Word, Excel, PowerPoint, Visio and Project

. CAAMS, Lotus Notes, PeopleSoft, Business Objects, Kronos

EDUCATION

DePaul University, Chicago, IL

June 2009

Masters in Applied Technology

DePaul University, Chicago, IL

June 2001

Bachelors Degree in Liberal Arts

SPHR certified 2003

Spanish Bilingual, Bilingual Paraprofessional Certification from

Hillsborough County School District, Tampa, Florida

2009

Florida teaching certificate

2010

EXPERIENCE

ATR International, Abbott Park, IL May 2013 to

July 2013

Consultant, HR Talent Deployment

. Using Assignment Pro software, assist management with relocation of

talent on an international level

. Translate and discuss information in Spanish when required

. Work up cost estimates and authorize services with outside vendors to

facilitate the moves for the assignees

. Discuss the benefits and details of the relocation with both

management and employees

Chicago Controls, Lake Forest, IL

December 2012 to March 2013

Consultant, Office Manager

. Proposed additional services that would increase professional

visibility of the client.

. Researched and established a new physical location for small

engineering firm.

. Consulted on HR policies and processes, editing the employee handbook

and establishing an on boarding package for new employees.

. Streamlined the office filing and manuals to also be virtually

accessible.

. Documented the HR processes to guide managers.

StreetLinks Lender Solutions, Tampa, FL

October 2011 to October 2012 H.R. Generalist

. Part of the management team and responsible for all HR functions of

Tampa facility; functioning as HR Manager for call center facility of

approximately 200 associates (fluctuates from 170-250 depending on

seasonal need)

. Produce reports, train personnel, and develop new reporting from data

acquired through the recruiting and grant program and the payroll

system

. Identify current trends and counsel on proactive measures

. Prepare weekly payroll for temporary associates; assist in payroll for

full time associates

. Audit security system for both Tampa facility and sister companies

. Manage all on boarding including I-9's, policy understanding and

acknowledgement, NEO presentations and benefits administration

. Advise managers and employees on company policies which include paid

time off, leaves of absence (both discretionary and FMLA), performance

counseling, tardy and attendance policy, employee relations issues

which include but are not limited to discrimination, retaliation, drug

and alcohol use

. Source vendors when needed such as drug and alcohol testing, picnic

venues, special training modules

. Manage benefits open enrollment for the yearly re-enrollment as well

as new employee and life change enrollment

. Deliver training presentations on human resources and related topics

. Organize company functions which might include the company picnic,

food drive, blood drive, charity fund raisers, monthly birthday

acknowledgement pot lucks, car wash and bake sale fund raisers and

other charity involvement efforts to contribute back to our community

. Acquire and make available company perks to our employees; examples

include discounts or free items at local restaurants, apartment

complexes, software purchases, exercise facilities

Teacher and Bilingual Paraprofessional

2009 - 2011

. Prepared lesson plans and delivered instruction at Denison Middle

School, Winter Haven, FL and Ferrell Middle Magnet School, Tampa, FL

. Conducted small group and individual classroom activities based on

differentiated learning needs.

. Received high remarks for the creativity of classroom lesson plans and

instructional techniques from students, parents and faculty.

Went back to school and finished my Masters degree

2007 -2009

and worked several temp assignments which included but were not limited to:

AppleOne, Tampa, FL

Consultant, Procurement Specialist, Citibank, Tampa, FL

. Monitored cost analysis for commercial print vendors

. Sourced contract support documents and updated procurement software

database

. Developed front end calculator for commercial print pricing in Excel

LaSalle Bank Corporation (formally ABN AMRO), Chicago, IL

1997 - 2007

Various titles due to promotions and increased responsibilities,

functioning as Software Project Manager, Project Coordinator, DBA for

CAAMS, Diversity Analyst, HR Specialist, Bilingual HR Generalist, and

Administrative Assistant

. Reported directly to Corporate Senior Vice President and HR Diversity

Manager

. Managed implementation of AAP reporting system to HR System

(PeopleSoft)

. Worked the full SDLC on I.T. projects; translated business rules/logic

to technical requirements and specifications

. Processed analysis requirements, interface design, testing, and

upgrades for CAAMS software

. Recommended improvement of employment policies, processes and

practices

. Coached, mentored and developed employees and interns

. Provided analytical reporting and monitoring which included but was

not limited to EEO-1/VETS-100, AAP plans, Promotion Analysis,

Compensation Analysis

. Resolved and made recommendations on delicate employee relations

issues

. Interviewed, recruited, and hired personnel; bilingual (Spanish)

interviewing

. Managed Diversity Student recruitment program (INROADS)

. Participated in all aspects of college-recruiting: maintain contact

with colleges and universities, arrange meetings on campus between

representatives from our corporation and potential candidates, arrange

for candidates to interview on site at Bank, extend offers and track

applicants

. Sourced outside vendors for training, software to support business

processes, facilities and services for event management, vendors for

diverse recruitment efforts

. Recognized as recruitment go-to person for diverse applicants;

organized job fairs, conducted bilingual interviews, sourced

recruitment training for all generalists

. Researched, prepared and delivered presentations using Excel and

PowerPoint

. Procured computer hardware and software and trained co-workers on

proper use

. Prepared and coordinated corporate functions and day to day

administrative tasks

. Major Accomplishments:

. Produced Data Mart of HR information in Access

. Generated all reports during federal audits resulting in 100% letters

of compliance

. Sourced and successfully implemented demographics software system

. Streamlined EEOC charges process allowing timely and effective

management of complaints and identifying areas requiring internal

review and counseling

. Restructured the College Relations Department

. Trained all recruiters and generalists on effectively using software

with one-on-one training

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