Manager Customer Service

Your Contact Information:

Name : Richard J. De los Santos

Address : Block 19 Lot 41 Masipag St. Katapatan Village

Banay-Banay, Cabuyao Laguna Philippines 6100

Mobile # : +639**-***-**** & +639**-***-****

Email add : ********************@*****.***

Employment History / Job Description:

. Bo's Coffee (Bacolod City) Philippines 6100

Team Leader / OIC - April 2012 - January 2013

- Officer in charge on a daily basis.

- Takes the full responsibility and manages every aspect of the whole

store operation.

- Handles the hiring, training of Barista's in terms of Great

Customer Service, Hospitability and Customer Satisfaction.

- Ensures that customers are well taken care of and are satisfied

with the kind of service rendered.

- In charge of the inventory management system.

- Does the forecasting and ordering stock from different suppliers.

- Assist and reports to the Store Coach and Ops. Assist. Manager at

the end of the day.

. Chowking Foods Corporation / Franchise (Bacolod City) Philippines 6100

Assistant Store Manager 1 - October 2005 - December 2010

- Helps and support the Store Manager in attaining the store goals and

set targets.

- Manages the safety of the People, Equipment, Product and most

especially the Sales Profit of the store.

- Leads people and showing them the right thing to do.

- Assigned as Assistant Food Cost Manager, which helps maintain raw

waste and complete waste of the store.

- Monitor cost and expenses in order to help reduced the overheads and

utilities.

- Ensures and protect the quality of service, food and cleanliness of

the company's brand image at all cost.

. Caf Galleria & Curio Shop (Iloilo City) Philippines 6100

Store Manager / OIC - July 2002 - September 2005

- Implement and follow up on new standards and procedures as required

through both guest and employee feedback

- Work with the supervisors and crews to assist in the development of a

progressive food and beverage experience.

- Provide leadership direction to the supervisory team along with the

junior manager.

- Ensure all performance reviews, checklists and progressive

corrective action forms are completed in a professional, timely

manner.

- Provide monthly coaching sessions with employees and supervisors to

ensure goals are on course.

Skills and Strengths:

- Customer oriented person and a very good team player.

- Hard working. Can work under pressure with less supervision.

- Motivated and very assertive.

- Consistent in terms of implementing company policies.

- Trained and exposed to handle, managed a team or a large number of

people.

- Has a lot of knowledge on how to manage a multi-million business

and knows exactly how to deal with people.

- Matured and open-minded. Willing enough to learn and embrace new

things that could help me become a better and a competitive person.

. Achievement: Loyalty Award (5 years in service) - Chowking

Educational Background:

Visayan Maritime Academy

Bachelor of Science in Marine Transportation / BSMT

Bacolod City, Philippines 6100

Negros Occidental High School

Bacolod City, Philippines 6100

Personal references:

1. Raymund Demonteverde

Human Resource Officer

Chowking Foods Corp. - Franchisee

Bacolod City, Philippines

Contact # +639*********

2. Vincent B. Divinagracia

Bo's Coffee Club SM Bacolod City

Store Coach / Area Coordinator

Bacolod City, Philippines

Contact # +639*********

Contact this candidate