Customer Service Manager
Resume:
Bobbie Harvey
Shepherdsville, Ky 40165
Cell 270-***-****
**********@*****.***
SUMMARY OF QUALIFICATIONS
• Self-motivated, able to implement decisions and set effective priorities to achieve immediate and
long-term results
• Excellent communications and tactical implementations skills
• Effective problem-solving, analytical, and leadership skills
• Ability to effectively complete a number of different tasks under tight time constraints
• Ability to train and motivate customer service employees
• Possess solid computer skills
• Proven ability to adapt quickly and provide above average results
PROFFESSIONAL EXPERIENCE
The Reserves of Thomas Glen - Shepherdsville, Ky
November 2012 - Current
Assistant Manager/Leasing Consultant/Marketing
• Assist in the management of 192 units including pre-leasing units & garages
• Leasing of apartments to new residents. Current Performance exceeds company
expectations.
• Processing applications for approval, credit/back ground via national tenant network,
• Completing move-in lease and walk-through paperwork
• Entering payroll and producing weekly reports
• Recruiting, interviewing and selecting candidates
• Training new employees/termination of employees
Mortenson Family Dental - Louisville, Kentucky
October 2006 – PRN
Dental Assistant/EDDA
• Floated for 18 of the 20 Mortenson Family Dental offices as needed, due to my
leadership skills, adaptability, flexibility.
• Assisted doctor‘s placing fillings, both composite and alloy fillings, place sealants, perio
charting and making temporary crowns,
• Took x-rays, trimmed models and made bleaching trays.
• Set-up and broke down rooms for patients, taking impressions, pouring model
impressions, scanning charts into the computer.
• Managed the scheduling of appointments for new and returning customers.
Dr. Sue Feeley D.D.S. and Dr. Jennifer McMeans D.D.S. - Crestwood, Kentucky
July 2002 – December 2007
Dental Assistant/EDDA
• Assisted Doctor‘s placing fillings, both composite and alloy fillings, placing sealants,
polishing patient's teeth, perio charting, making temporary crowns
• Took x-rays, trimmed models and made bleaching trays.
• Set-up and broke down rooms for patients, taking impressions, pouring model
impressions, scanning charts into the computer.
• Managed the scheduling of appointments for new and returning customers
• Posting insurance payments, end of day reports, and e-claims to the insurance
companies.
Dental Plus - Louisville, Kentucky
February 1997-December 2004
Independent Contractor
• Independently contracted to work at various dental offices.
• Traveled up to a 40 mile radius assisting various doctors in need of either dental
assistance or working in the office, completing various administrative tasks, including
making appointments for the patients.
Interim Personnel - Louisville, Kentucky
June1996 - July 1997
Job Placement Coordinator/Recruiter
• Liaison for industrial companies human resource department
• Partnered with the various points of contacts to assess the needs of their business
beyond what was contained in the job
• Responsible for processing applications, interviewing and placing employees in the best
job based upon their skills, abilities and fit within the business culture.
• Visited various venues to establish future candidate sources to reduce recruiting lead
time and ensure viable candidates were available. These venues included various
colleges, to ensure future candidates could met the educational requirements of the
business' due to their anticipated growth.
Apollo Apartments - Louisville Kentucky
January 1994 - June 1996
Apartment Resident Manager
• Managed an 80 unit apartment complex.
• Responsible for all leasing tasking including the showing and occupancy and of the
apartments.
• Processed applications, and was responsible for approval decisions on all applicants.
• Collected rent, posted the payments, and made bank deposits
• Responsible for eviction process, including court appearances, if necessary
• Ensured all apartments were clean and prepared for the move-in of new residents.
• On call 24 hours a day 7 days a week for maintenance requests, including creating work
orders and scheduling routine and emergency maintenance for the tenants.
EDUCATION
2005 Coronal Polishing Class University of Louisville Dental School
Louisville, Kentucky
1999 Expanded Duty Dental Assisting Kentucky Tech
Louisville, Kentucky
1997 University of Louisville Dentistry Radiation Class
Louisville, Kentucky
1995 Donta‘s Beauty School
Louisville, Kentucky
1987-1990 Madison Consolidated High School
Madison, Indiana
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