Customer Service Project Manager
Resume:
Marisha Celeste Collins
Mabelvale, Arkansas 72103 **************@*****.***
EDUCATION
Bachelor of Science in Health & Exercise Science
University of Arkansas at Little Rock (Little Rock, Arkansas)
Masters of Business Administration in Human Resources
University of Phoenix (Little Rock, Arkansas)
WORK EXPERIENCE
Secretary
Farm Bureau March 2013 - Current
. Schedule appointments for insured's and third parties
. Managing office inventory supplies
. Answering multi-line phone
. Greet visitors, directs them to appropriate adjuster
. Correspondence, (letters, records, emails)
. Routine Administration work
Accounts Receivable
Cintas July 2012 - November 2012
* Assists in month end, budget and analyzing data and reporting
information
* Answering multi-line phone
* Customer Service
* Posting checks
* Receive & verify invoices & acquisitions for goods and services
* Verify transactions
* Prepare batch of invoices for payment
* Process backup reports after data entry
* Manage weekly check run
* Prepare vendor checks for mailing
* Open/Distribute all mail
* Print/ distribute monthly financial reports
* Mail/Letter Merge
* Develop and Maintains databases
Administrative Specialist I December 2011- June 2012
Arkansas Minority Health Commission
. Dictate AMHC Staff Meeting Minutes
. Manage initial calls to office, logging every incoming call
. Inventory manager of all office supplies, agency brochures, and
collaterals
. Create reports for SAVA (State Vehicle Reporting system)
. Project Manager for AMHC Summit Registration of more than 300
registrants
. Manager of volunteers and volunteer database for AMHC Summit of more
than 30 volunteers
. Organize and Design AMHC database for more than 2000
. makes travel arrangements for AMHC commissioners and staff
. Process travel reimbursements for department
. Composes and types routine correspondence and form letters, records,
and reports for accuracy, completeness and compliance with laws and
regulations, makes necessary corrections, and assigns file numbers
. Accounts Receivable
. Account Payable
Receptionist June 2010- December 2011
Pinnacle Pointe Hospital
. Serve as the first contact for families, support and assist them in
understanding and navigating the complex system of services.
. Assist in completion of intake paperwork, scrutinize completed
paperwork for accuracy and completeness, schedule admissions, and
coordinate insurance authorizations.
. Maintain medical records and patient database for collection and
retrieval of information, tracking enrollment, decision-making and
reporting.
. Prepare discharge documents and ensures complete payment by the
patient and/or insurance provider.
. Supervised visitations
. Accounts Payable
Pharmacy Technician June 2006-December 2010
Walgreens Pharmacy
. Worked under the supervision of a pharmacist to deliver quality
patient care and excellent customer service.
. Assisted pharmacists in entering and filling prescriptions, assisted
patients, handled phone inquiries and insurance claims.
. Increased sales by gaining consumer confidence and providing customer
service.
Assistant Manager April 2003-May 2007
Lady of America
. Assisted women in achieving their fitness goals through personal
training (toning, weight loss/gain, and strengthening).
. Handled new/current client inquires by providing tours of the
facility, explaining services and processing membership paperwork.
. Maintained client records including measurement tracking, workout
programs and other pertinent health information.
. Utilized an effective strategy to sell personal training sessions and
to increase club memberships.
. Accounts Payable
. Accounts Receivable
. Payroll
. Bookkeeping
. Assisted with Human Resource functions - hiring (interviewing) firing,
disciplining,
VOLUNTEER EXPERIENCE
Race Volunteer
Susan G. Komen for the Cure
Re-Election Campaign for Representative Fred Love
COMPUTER SKILLS
Microsoft PowerPoint, Excel, Word; PC and Mac OSX Operating Systems;
70 wpm typing speed, AS400
REFERENCES
Available Upon Request
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