Manager Customer Service

Location:

Scottsdale, AZ, 85254

Salary:

neog

Posted:

August 11, 2013

Contact this candidate

Resume:

Michael L. Watson

************@*****.***

***-***- ****

QUALIFICATIONS SUMMAR

. A seasoned Medical Administrator with 30 years in Radiology and 21

plus years of managing experience ranging from small clinics to full

service hospitals.

. Skillful and dedicated individual with extensive experience

coordinating, planning, and supporting daily operational and

administrative functions.

. Accomplished at developing and maintaining administrative and

procedural processes that reduce redundancy, improve accuracy and

efficiency and achieve organizational objectives.

. Highly focused and results-oriented in supporting complex, deadline-

driven operations; able to identify goals and priorities and resolve

issues.

. Able to multi-task within a demanding and changing environment,

extremely flexible and reliable.

. Advanced project management skills with an analytical and cost-

effective problem-solving model.

. Highly focused on customer service and maintaining relationships.

Michael L. Watson

************@*****.***

602-819- 9678

PROFESSIONAL EXPERIENCE

Phoenix Children's Hospital

Phoenix, AZ

Operation's Manager

Feb2011 to Present

Manage Imaging Department in a cost-effective manner while promoting

quality patient care and teamwork. Responsible for the day-to-day

management of Diagnostic, Cat Scan, Sonography, PET scan, and MRI

imaging. Create flexible staff schedules to reflect budget considerations

and patient census. Participate in the development of the annual operating

cost. Oversee the daily operations through analysis of monthly reports,

review of procedures, and direct communication with staff and medical

director. Implemented aggressive and creative marketing plan to increase

the visibility and scan volumes of the imaging centers. Respond rapidly to

problems and find viable solutions that reflect fiscal responsibility,

professionalism, and leadership. Meet with technology assessment and

acquisition team to come to a mutual decision regarding equipment

purchasing or repair. Insure staff and facility safety compliance

Accomplishments: Relocated radiology department to new facility three

months earlier than excepted.

Seattle Children Hospital Seattle, WA

Radiology Supervisor

Oct 2008- Nov 2010

Develop routine reporting structures, budget preparation, technology

assessment and acquisition. Compliance and staff performance reviews.

Manage daily operations of the Imaging Department. Build and maintain

relationships with referring physicians and radiologists. Respond rapidly

to problems and find viable solutions that reflect fiscal responsibility,

professionalism.

Michael L. Watson

************@*****.***

602-819- 9678

Radiology Consultants of Washington Bellevue, WA

Oct 2006- Oct 2008

Manage Imaging Center in a cost-effective manner while promoting quality

patient care and teamwork. Build and maintain relationships with referring

physicians and radiologists for professional and accurate diagnostic

scanning. Insure customer satisfaction and resolve any challenges in

service. Oversee the daily operations through analysis of monthly reports,

review of procedures, and direct communication with staff and medical

director. Participated in marketing to increase the visibility and scan

volumes of the imaging center. Able to fill in for staff in various

positions: Imaging in CT or Diagnostic, Patient Registration, Film Room,

Scheduling, and Patient Preparation.

Washington Imaging Services LLC Bellevue & Issaquah, WA

Dec 2004 - Sept 2006, Director of Operations

Manage 2 Imaging Center with a total staff of (74) in a cost-effective

manner while promoting quality patient care and teamwork. Responsible for

the day-to-day management of Diagnostic, Cat Scan, Sonography, PET scan,

and MRI imaging. Create flexible staff schedules to reflect budget

considerations and patient census. Participate in the development of the

annual operating

Oct 2006 -Oct 2008 Operation's Manager cost. Oversee the daily operations

through analysis of monthly reports, review of procedures, and direct

communication with staff and medical director. Implemented aggressive and

creative marketing plan to increase the visibility and scan volumes of the

imaging centers. Respond rapidly to problems and find viable solutions that

reflect fiscal responsibility, professionalism, and leadership. Meet with

technology assessment and acquisition team to come to a mutual decision

regarding equipment purchasing or repair. Insure staff and facility safety

compliance. Able to step in and perform imaging as needed in CT and

Diagnostic radiography.

Accomplishments: Established HR program for new supervisors and leads

Increase revenue at the Issaquah Clinic by 25%

Michael L. Watson

************@*****.***

602-819- 9678

Memorial Hospital Colorado Springs, CO

May 2004 - Dec 2004, Diagnostic Imaging Manager

Develop routine reporting structures, budget preparation, technology

assessment and acquisition. Compliance and staff performance reviews. Meet

with other department heads to implement requested changes from

administration, discuss and complete various projects, and go over

successful goal attainment. Manage daily operations of the Imaging

Department including: Diagnostic, CT, Ultrasound, Nuclear Medicine, and

MRI. Participated in marketing to increase the visibility and scan volumes

of the imaging center. Step in to do imaging in CT and Diagnostic as

needed.

St Francis Hospital Federal Way, WA

Nov. 2002 - Nov. 2003 Diagnostic Imaging Manager

Oversee daily operations of the Hospital and Out Patients imaging

departments. Work with staff to develop strong leadership groups and set

solid goals. Work with budget team to develop fiscally responsible goals

and steps to achieve them. Oversee the daily operations through analysis of

monthly reports, review of procedures, and direct communication with staff

and medical director. Implemented aggressive and creative marketing plan to

increase the visibility and scan volumes of the imaging centers. Develop

strong relationships with area providers to meet and build their trust in

the department. Ensure compliance with Safety and JCAHO standards.

Northwest Hospital, Seattle, WA

April 2002 -Nov 2002 Operation's Manager