Account Executive

LEONARD BOLLES

Address: **** ****** **** *****, ********* 111, Naperville, Illinois 60564

Phone: 512-***-****

E-mail: *********@*****.***

Dedicated, innovative, and results-focused professional, offering cross-functional skills, honed through progressive management experience in kitchen, beverage, and both front- and back-end operations. Show proficiency in determining customer needs while presenting a positive company image. Possess strong interpersonal, listening, and rapport building skills, with aptitude to effectively communicate with customers, co-workers, business associates, and management.

FUNCTIONAL STRENGTHS

Customer Service

- Led efforts in meeting corporate and customer standards by ensuring high quality food and service

- Created and maintained superior food and guest service quality standards that resulted in customer loyalty, referrals, and repeat business

Operations Management

- Rendered keen oversight to the daily operations of restaurant and bar, encompassing scheduling, staffing, hiring, and training of employees

Account Management

- Assumed full responsibility in inspecting and processing loan documents for $5M in daily funding

- Performed P&L responsibility for operation; ensured proper balancing of ledgers and closing/cash out procedures

Leadership and Development

- Provided continuous leadership and guidance to three managers with a staff of 80 employees

- Leveraged industry knowledge in developing operational control modules for the new company training program

Problem Resolution

- Identified problem accounts and communicated with Payment Processing, Collections, and Customer Service departments to resolve issues

Technical Acumen

- Demonstrated proficiency in POS Systems (Aloha, Squirrel, and Micros) and MS Office (Word, Excel, Outlook, and PowerPoint)

PROFESSIONAL EXPERIENCE AND HIGHLIGHTS

DODIE’S REEF CAJUN CAFÉ - Dallas, TX

General Manager 2012

- Worked closely with Sysco Culinary team in developing new menu items utilizing its products

- Determined and facilitated the upgrades for rooftop patio including, fans, misters, and better lighting, as well as in rearranging the floor plan for better flow and add more seating to generate more income

- Addressed uniform and image standards; offered merchandise for customer purchasing to drive brand improvement

- Successfully reinstituted live music to the venue after an almost two year absence

FISH DADDY’S GRILL HOUSE - Tulsa, OK

Operations Manager/General Manager 2011-2012

- Played a key role in increasing sales, as well as decreasing expenses to improve restaurant profitability, which resulted in the attainment of more than 80% of 2010 total year profits over previous management in 2012 first quarter (January 1 to March 31)

FRONT BURNER RESTAURANTS DBA as TWIN PEAKS -2009-2010

General Manager Bedford, TX 2010

Manager, Frisco & Addison, TX 2009

- Took an active role in reversing 13 straight months of negative P&L performance, doubling profit within two months, and exceeding forecast by 34%

- Ensured profitability throughout tenure, exceeding profit margin forecasts by an average of 38%

FISH DADDY’S SEAFOOD & CHEDDARS - 2002-2009

Dual Manager, Tulsa, OK 2008-2009

General Manager, Fort Wayne, IN 2006-2008

Beverage, Kitchen, and Assistant Manager 2002-2006

- Selected to stabilize and manage two restaurants simultaneously (Cheddars and Fish Daddy’s Seafood) after numerous management vacancies

- Established a reputation for continuously handling increasing responsibilities by earning fast-track promotion to oversee the reopening of a Cheddars restaurant

- Made major contributions in meeting and exceeding P&L goals and cost targets across all operating departments throughout tenure

COWBOYS NIGHTCLUB

Full-Time Manager, Arlington, TX 2000-2001

Part-Time Head Floorman, Arlington, TX 1994-2000

- Established a comprehensive floorman (bouncer) training manual, including new hire paperwork, employee responsibilities, and code of conduct

- Worked with Musical Artists, such as Toby Keith, Rascal Flatts, and Martina Mcbride and along with their production team for weekly concerts at the venue, including stage set-up, sound, and lighting checks

THE ASSOCIATES HOME EQUITY SERVICES

Funding Manager, Irving, TX 1996-2000

- Received the Manager of the Month award (Feb 2000); Most Valuable Player annual award (1998); and Employee of the Month awards (5)

EDUCATION

Related coursework toward Bachelor of Arts in Business Management

THE UNIVERSITY OF TEXAS, Arlington, TX

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