Project Manager Customer Service

Curr iculum Vitae

Steve Campbell

Private and Confidential

Personal I nformation

Name Steve Andrew Campbell

Address ** ***** ******, **********, ** 6239

Telephone Mobile 041*-******

Email ******.*****@*****.***

Health Excellent

Non smoker

Drivers l icense Current Western Austral ian “R” and “HC”

Personal Attr ibutes

• Significant Experience In Managerial and Engineering

• Excellent Communicational Skills

• Technical Aptitude

• Self – Motivated

• Good T ime Management Skil ls

• Safety Conscious

• Proven Problem solving Ability

Work Skills and Abilities

H ighly experienced in the following areas:

M an ageri a l:

• Submit tenders, quotes or prices for project to clients

• Organise subcontractor to carry out all stages of installations and negotiate

r ates of pay

• Coordinate the activities of office staff involved in the preparation and

payment of accounts

• Control payment to subcontractors by valuation of completed works

• Control capital and operational expenditure

• Prepare management reports for submission to head office

• Make sure government health, occupational safety and l icensing regulations

a re followed

• Carry out marketing and sales activities for business

• Develop and implement customer service strategies

• Develop work priorities

• Develop teams and individuals

• Promote products and services

• Identify own staff training needs

• Process payroll

• Process accounts payable & receivable

• Identify / research business opportunities

• Supervise the recruitment, training, conduct and work of staff

• Ensure staff are taught correct sales procedures and have a good knowledge of

t he products they sell

• Maintain a high level of customer service and make sure that complaints from

customers about products or staff are quickly resolved

• Advise staff about new l ines of stock and any changes to the prices of stock

• Determine the layout of fittings and merchandise so that stock is presented as

a ttractively as possible

• Monitor stock levels and place orders with suppliers

• Coordinate and conduct stock takes, checking and l isting merchandise and

asset items.

• Keep and analyse records of sales figures and financial transactions,

i ncluding cash, cheque and credit card transactions

• Implement and oversee security procedures for stock and cash in the store

Safety

• A proactive commitment to health, safety and the environment with a capacity

to work autonomously and within a team environment

• Follow Occupational Health & Safety procedures

• Follow environmental work practices

• Occupational health and safety training and updates

• Monitor and control environmental hazards

• L iaise with Safety representatives regard OH & S issues

• Respond to emergency situations

Supervisor

• Monitor and control work permits

• Examine and interpret clients plans or arrange the drawing of plans to meet

regulations

• Arrange submission of plans to local authorities for approval and arrange

i nspections of work

• Calculate quantities of material required for building projects and order these

f rom suppliers or advertise for tenders

• Arrange delivery times of materials to coincide with various stages of the

i nstallation process

• Supervise the work of subcontractors to make sure work is of an acceptable

standard and are proceeding according to schedule

• Apply quality procedures

• Install pumps and pump assemblies

• Undertake warehouse dispatch & receivable process

• Consult with architects, engineers and other technical workers to make sure

t hat design intentions are met

• Use computer aided design (DAD) to assist in design and drawing

• Set up work control systems, ie testing of equipment to make sure that

standards of performance, quality, cost and safety are met

• Inspect parts, subassemblies and finished products to ensure quality

• Oversee the coordination of after sales service

M ining

• Pipe butt welding

• Electro fusion

• Dust Suppressions systems

• Socket Fusion

• Pipeline construction / repairs

• Weld logging

• Electrical knowledge including single and three phase

• Programmable logic controls (PLC)

E ducation

2008 St Johns Ambulance Senior First

2002 I r r igation in Western Australia Toro University

1994 I ntroduction to Data Ease Absolute Training

1985 Hydraulics and Pneumatics Special Class – Wemerley TAFE

1980 Certificate of Trade Studies – Fitting & Machining Fremantle Technical

College

2012 E levated Work Platform

2012 White Card

2012 Network Access Card

2013 Metrel Witness Card

2013 Current First Aid / Resucitation

Employment H istory

Current

2012 Future Grid /Western Power

Position: Twisties Program

Responsibil ities Include

Twisties Upgrades

• Currently working on the twisties programme that has recently become obsolete

• New consumer mains cable installation and connection

• Upgrading M.E.N

• Meter panel upgrdes

• POA relocation

Future grid / Western Power

Position: Project manager

Responsibili ties include

• Currently running 47 projects

• KPI's to be met

• Budget control

• Contractor and wages staff management

• Quoting

• Design

• Trouble shooting

• Installation / commissioning of over head and underground power distribution systems

2010-2012

Town Of Port Hedland

Position: Manager engineering services

Responsibil ities Include

• Managing 5 coordinators with 40 outdoor staff, administration staff,

L andfi l l. Rangers, Building maintenance stores and mechanical workshop

• Budget control inc quarterly reporting

• Contractor control

• KPI’s to be met

• Tender documentation

• Executive meetings with CEO for Town Planning

• Drainage and road construction

• L iaising with Western Power For town upgrades

• Weekly reporting

• Public l iaising

2008-2011

Geographe Underground Services

Position :Project Manager For underground power installation

Responsibil ities Include

• Contractor meetings with western power

• Tender submission and quotation preparation

• Budgets and budget forecasting

• Project scheduling

• Supervision of underground power installation inc HV and LV cabling.

I nstallation of transformers

• Supervision of 18 employees

• Underground Directional Dri l l ing

• OH &S management

• Development of QA submission for ISO9001

• Office Management

• Material Ordering and control

• Accredited cable layer

1993-2008 Total Eden Bunbury

Position: Commercial Project Manager

Responsibil ities Include

• Budget forecasting and control

• Contract management

• Control of 22 staff

• Management and consultant meetings

• Coordination o electrical and mechanical subcontractors for project work

• Preparation and submission of tender documents

• Management of OH &S

Referees

Dirk Pieterse

Depot operations Manager FutureGrid Western Power 046*******

Westley Strooh

Owner operator West Serge Electrical Services 045*******

Personnel Kelvin McKean 046*******

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