Service Management

CURICULLAM VITAE

PRASANNA SALIMATH

# ***/*, *** **** ****,

"Prasanna Nilaya", Basavanagar

Phone: 099***-*****

Post: Marathalli

Residence: 080-********

Bangalore-560037 mailto:********.********@*****.***

o Objective:

Successful extension of a rewarding career in esteemed

industry utilizing my 8 plus years of proficiency in Order Management,

Service Provisioning, OSS, BSS Application and prolong intensifying as a

valuable team member inducing significant contributions for my employer,

and in myself.

o Work Experience:

> Telecom domain Experience: 8 plus years

a) Currently working with Xalted Information Systems Pvt. Ltd as "Senior

Implementation Engineer" since

March 22nd 2010.

b) 4.7 Years of strong Experience as "Senior Member Provisioner" with

Synchronoss Technologies.

o KRA:

> Possess good Telecom domain knowledge in Remedy Action Request system

6.03, Remedy Administrator, Service Provisioning and Testing of OSS

applications involved in Telecom provisioning.

> Experienced in Service Order Management, Performance Management,

Fulfilment Management, Service Activation/Provisioning, Inventory

Management, Number portability and Trouble Ticket management.

> Good Knowledge on CRM, EAI, SP and TP Applications. Also in Mediation

and Inter Operator Billing

> Proven expertise in interfacing with clients to gather requirements,

identifying gaps and creating high level designs and functional

specifications for the Development teams.

> Expertise in performing Manual, Functional, GUI & Regression Testing.

> Demonstrated success in providing appropriate solutions/ answers to the

customer's queries and grievances.

> Ability to work independently as part of a team and work productively.

> Good Communication skills and ability to learn and understand quickly.

Present Work Experience:

Employer: Xalted Information Systems Pvt Ltd

Duration: March 2010 - Till date

Profile: Implementation Engineer - OSS / BSS

Xalted is a leading end to end telecom OSS/BSS solutions

provider, Telecom Security and Managed Services, Company involved in

development of applications for processing of Telecommunications

information such as Service Provisioning, Inventory Maintenance & Network

Management.

The company leverages its extensive experience to benefit Tier 1 and 2

operators, with an end-to-end suite of solutions that ensure high RoI. With

a significant global client base, Xalted has a presence in India, US,

Africa and the Middle East with corporate headquarters in Mumbai.

PROJECT: 1) MTNL Convergent GSM/CDMA Provisioning, Trouble Ticketing (Delhi

and Mumbai)

Client : MTNL Delhi and Mumbai

Technologies used : AR Remedy Server 6.x.

Data bases Support : Oracle9i.

Platforms Supported : Window 2000 and Sun Solaris.

GSM/CDMA Provisioning Project Description:

GSM/CDMA Service provisioning Master. Scribe is tightly

integrated suite of service provisioning components developed using AR

Remedy suite that enables to manage Network Inventory, IP address, Number

inventory, Trouble Tickets and end to end Service Provisioning fulfillment.

GSM/CDMA provisioning involves order capturing from CRM, provision at

Master.Scribe (Service Order Management features automatic assignment of

activates to responsible groups, automatic notification to users on

workflow activities and tasks, Integration of number inventory for

allocation on Telephone numbers CDMA and GSM) and sending command to HLR

(TP) for activating the service.

Integrating different modules: CRM, TP (Tele Provisioning), HLR is the

Primary Job of Service provisioning (SP).

Trouble Ticketing Project Description:

Master.Scribe Trouble ticketing module is used for tracking actions,

events, and other information about a customer call. Tracking,

notification, and escalation procedures are used to ensure that troubles

are resolved in a timely manner.

Master.Scribe Trouble Ticket has the ability to assign, re-assign, reject

and accept trouble tickets by various Users and user group users.

Accomplishments/Responsibilities:

> Gathering requirement from client for solution document, user

management and security matrix documents, preparing, reviewing and

getting the documents approved by the client with the help of manager.

> Involved in total Implementing & development of GSM/CDMA Service

provisioning from Requirement specification to Service Activation.

> Involved in Developing/Customizing as per the Client requirement.

> Involved in fixing bugs. Supporting onsite team at client end. And

production support on inflow orders.

> Preparing User Manual/Guidelines/Trouble shooting guide for clients.

PROJECT: 2) NSTPL - InterTrace [Inter Operator Billing]

Client : NSTPL (Nepal Satellite Telecom

Private Limited)

Application used : Xalted-Xservpro, Xcare

Data bases Supported : Oracle9i.

Project Description:

InterTrace is a product for rating the cdr's between the

operators .By writing the normalization rules we can normalize the cdr from

different format means different switches cdr's. Based on the rated cdr's

user can generate the Invoices for operators.

Accomplishments/Responsibilities:

> Implementation of Xalted Products for Interconnect Billing.

> Design, and Implementation of Invoice generation and Accounting

Modules for Interconnect.

> Guiding Operations Team to avoid revenue leakage and timely generation

of Bills.

> Design and development support for various processing, analysis and

Business Intelligence Reports for Mediation, Interconnect and

Accounting.

PREVIOUS EXPERIENCE:

Employer: Synchronoss Technologies (FKA Wisor Telecom India Pvt.Ltd)

Duration: July 2005 - March 2010

Profile: Member Provisioner

Project: XO Communication - LNP, Global Crossing (ASR and LSR)

Synchronoss Technologies is an "Operational Support Systems (OSS)"

providing Telecommunications Software Support and Services,

Provisioning of Local and Special Access Requests, Inventory, Billing,

Maintenance & Network Management.

Job Profile/Responsibilities:

. Implement methodologies to improve manage customer perceptions, and

build strong internal relationships

. Develop and maintain formal procedures for consistency and increased

productivity ensuring customer satisfaction.

. Testing new releases and ASOG version upgrades of VFO and EP in Test

environment as well as in Production environment and identify any

issues, before it is turned over to users, to ensure smooth transition.

. Deploy VFO/EP patches and new releases in Test environment.

. Attend weekly call with client and trading partners to discuss any

fallouts and system issues.

. Monitor the status of EP interfaces, VFO, and ticketing system at

specific intervals and open a ticket with Application Support and if any

issues are identified, work closely with developers or IT team to have

the issues fixed ASAP.

. Extensive experience working with ILEC and CLEC carriers such as

Verizon, ATT, Paetec, Qwest, SBC, Alcatel and many more.

. Attending to the clarifications (if any) posted by the LEC. In this

course we need to call LEC (typically via VOIP) and resolve the

clarifications.

. Keep constant communication with the Client (Global Crossing) while

following up of the order till its completion.

. Building up of equivalent Telephone numbers to the ideal Local Routing

Numbers (LRN) into NPAC/SOA

. Provided technical support to customers for all DS1, DS3, PRI and Voice

T1 circuits.

Projects worked on:-

a) ASR (Access Service Request): Involves Ordering, cancellation and

modification of Circuit to Telecom service Providers or inter Carriers as

well as Order Management, Currently handling all types of Bandwidth like

DS0, DS1 & DS3, Optical (OC3, OC12, and OC48 & OC192), Ethernet (FE, GE).

b) LSR (Local Service Request): Involves activities like Number

Portability, Loop Installation, Cancellation and Conversion etc. as well

as Order Management.

c) Synchronoss VFO (Virtual front office): Synchronoss VFO is a user

friendly application which allows the Provisioner to issue orders to TP

and manage them efficiently

d) Synchronoss EP (Exchange Path): Synchronoss Exchange Path is a gateway

enables your company to communicate with your internal systems and

external entities regardless of the protocol. This simplifies and

expedites transactions with the companies your organization does business

with.

QUALIFICATION:

Diploma in (Mechanical engineering) from H.E.A Polytechnic-Bangalore

(1998-2001)

TECHNICAL SKILLS:

> Domain Knowledge : Telecom OSS & BSS.

> Tools & Utilities : Remedy 6.03 Admin, Remedy Import,

Migrator, Alert and Remedy User

> Data Base : Oracle, Microsoft Access

> Operating Systems : MS-DOS, Windows 98/2000/XP/NT/Vista, Linux &

UNIX

> Web Technology : HTML,XML

> Software Q/A &Testing : Plan Design, Bug reporting & Manual

Testing, SDLC.

> Tools and Packages : TOAD, and MS Office 2003, iReport, winscp,

putty.

> Awareness : Networking & Hardware Troubleshooting,

Visual Basic

PERSONAL PROFILE

Father's name : P.S.Salimath

Date of birth : 11-07-1980

Nationality : INDIAN

Languages known : English, Hindi, Kannada, Tamil and

Telugu

Passport number : K2761145

Strengths : Good motivator, goal-oriented,

dedicated & confident.

DECLARATION

I declare that the above-furnished details are true and complete to the

best of my knowledge and belief.

. Reference available on request

Prasanna Salimath

Bangalore

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