Customer Service Sales

SHANDRIA BROWN

**** ********* *******; Norcross, GA 30092 770-***-****

*****@*****.***

HIGHLIGHTS OF QUALIFICATIONS

< Several years of handling escalated phone calls from customers as well

as potential customers into new account(s)

< Mastering emails, phone calls & BBB support in a time managed fashion

< Strong analytical, problem solving abilities & excellent on developing

business relationships for increase revenue

< Excellent communication, organizational and interpersonal skills

< Motivated self-starter with an aptitude for learning new tasks quickly

< Effective leadership skills with the ability to generate enthusiasm

among staff

< Proficient with the Excel, QuickBooks, Microsoft Word, PowerPoint,

Outlook, AS/400, (Five9) Dialer & CRM system from Salesforce.com to

Vanillasoft.com

PROFESSIONAL EXPERIENCE

ASHWORTH COLLEGE Norcross, Georgia March 2008 to February 2013

Admissions Advisor

Speaking with prospects daily about the education program of their

interest, presenting the services we offer & increase the numbers of

enrollments

Increase sales by follow-ups, up-selling & duals enrollments

Taking inbound/outbound calls daily & handling 100-200 calls per day

Speaking to the new hire classes to mentor & role-play to prepare for

receiving/taking calls

Work old leads to generate an enrollment or a referral & exceeding quotas

consistently

Calling back pending cancellation to turn around into finalization of

enrollment

Attend weekly team meeting for new ideas, giving feed back & assist with

marketing strategies

CANDY SOLUTIONS Roswell, Georgia October 2003 to March 2008

Sales/Marketing Supervisor

Cold calling business to business to generate new leads & sending samples

of product(s)

Top performer consistently, adding new vendors & products

Distributing leads daily, monitor calls for quality & develop new ways of

marketing

Calling leads that received SAMPLE product(s) to increase the number of

accounts

Meet with reps about productivity & set mandatory quotas

Appointment setting for DEMOS & target old accounts for WIN BACKS

OFFICE MANAGED Alpharetta, Georgia July 2000 to August 2003

Customer Service/Inside Sales

Encoded billing information into database for over 150 clients

Maintained and distributed end of the month reports to all clients

Responsible for logging completed services and equipment daily

Performed miscellaneous duties as assigned & making courtesy calls

Filing records electronically making necessary notations, faxing & emailing

invoices

Taking 100+ inbound calls from customers regarding bill & ordering

Developed personalized plans, while up-selling and extending service plans

Responsible for maintaining and documenting accounts for billing purposes

Calling back customer who needed further assist outside of my department

and providing excellent customer service to a diverse customer base

EDUCATION

Associate Degree in Business/Communications

Gwinnett College, Lilburn, Georgia

[pic]

Contact this candidate