Salman Rafique Computer Science Graduate; CCNA, MCITP & MCTS Certified: Microsoft Project 2010, Managing Projects.

Address: ** – Teal Court, East Windsor NJ 08520. Email: ab4ast@r.postjobfree.com Telephone: 732-***-****

Summary

• Over 7 years of experience in IT Infrastructure, Project Coordination and Helpdesk Support both in Government & Private sectors.

• Computer Science Graduate, CCNA (R&S), MCITP – Enterprise Admin & MCTS – MS Project 2010 Certified

• MS Windows 7 Technology Specialist; Advance troubleshooting experience with XP &7 OS, Performed XP – 7 Migration using WAIK.

• Experience in Microsoft Windows Server 2003, 2008-R2; configuring server roles/features and managed Exchange Server 2003 deployment.

• Knowledge of Microsoft Exchange 2010 Infrastructure setup, configuring server roles & setting up mail clients on user devices.

• Experience configuring network devices in particular Cisco branch series Router, Switches and dynamic routing protocol EIGRP, OSPF.

• Configured TCP/IP Networking Services, experience working with DHCP, DNS, VPN, VLAN, FTP & IIS etc.

• Project Coordination experience, skilled in vendor management & ensuring effective communication between teams & business units.

• Experience working on Project finances, tracking cost, billing Invoices & managing project resources, assignments & tasks as per timeline.

• Worked as part of ERP Implementation for deployment of Core Banking Solution for Pakistan largest Bank Online Connectivity

expansion Project, build infrastructure & provided support to more than 600+ users in multiple branch locations.

• Exceptional experience working in fast-paced, deadline-oriented environments.

• Adept at building strong business relationships with both clients and coworkers.

• Possess excellent interpersonal, organizational, and communication skills.

Experience

3S Networks Inc. NJ

( Feb 2013 – to date)

Project Management Coordinator

• Working on various projects for clients T -Mobile, S AMSUNG & AT&T 4G/LTE Projects in coordination with vendor E ricsson to

perform sites development, upgrading and drive testing projects coordination in different markets.

• Administrating projects in Microsoft Project 2010; creating plans, setup information (tasks, resources & assignments), maintaining

base/resources calendar and executing them at project, task & resource level.

• Supporting in the development of work plans, writing dash boards & generating work orders (print/email) for the teams on daily basis.

• Tracking employee’s hours timecard; updating information in ADP to run payroll after supervising/approving hours through quality reviews,

estimates & job performance analysis and facilitating in completing new hires documentation in coordination with HR.

• Populating task-based schedule, actively managing assignments & evaluating data gathered from multiple sources; reconciling conflicting

requirements by leveling resources over-allocation & integrating assignments with project schedules.

• Maintaining shared resource pool & overall resource allocation among different projects to mange resources units, costing, cost per use,

availability, groups and interacting with various business units to forecast resource projections.

• Tracking overall project cost (work, material & human resources) & scope changes; continuously monitoring and analyzing potential impacts

to requirements\scope compared to baseline, and calculating cost, date & work variance by handing change requests.

• Gathers information, compiling data & updating information on the program share point site, site handler for extracting different reports

to communicate project status/phase reviews on a weekly, monthly basis.

• Handling procurement requests; research & seeking quotes to order material for projects, tracking invoices and purchase orders pertains

to each task to actualize particular cost for that assignment and maintains up to date inventory database of all items & tolls.

• Facilitating communication between vendors, suppliers; conduct status meetings with internal teams to prepare presentations for technical

analysis & phase reviews to have updated progress with percentage completion for sharing data with external resources.

Miracle Technologies Inc. NY

( Oct 2012 – F eb 2013)

IT Operations Analyst

• Worked for financial client M uriel Siebert & Co. to provide IT infrastructure & technical helpdesk support; managed HP, IBM servers

running Microsoft Server 2008 R2, SQL Server 2008, Exchange 2010, Linux to provide Active Directory, Files/Print/Applications services.

• Provided network infrastructure support included setup of devices, configuration of TCP/IP networking services, DNS Namespace;

IOS firmware update, troubleshoot communication links over LAN/WAN and monitored network traffic.

• Managed AD services on Windows Server 2008 – R2 platform, created objects (Users, Groups & Computers), implemented security

permissions, setup group policies on organizational units & managed accounts in Active Directory, Exchange, and related software’s.

• Managed Exchange 2010 administration included user mailboxes, mailbox databases creation & migration, set up user quota and applied

polices on OU's, knowledge of exchange server 2010 build up & understanding of infrastructure / server roles.

• Provided technical support for workstations, servers and peripheral devices for software, hardware, device drivers & configuration issues,

both onsite / remotely via phone, email, and used remote software LogMeIn.

• Managed backup jobs, executed routinely backup of SQL & Fileserver on HP network storage cartridges using Symantec Backup Exec.

• Installed security updates, performed system performance analysis & servers health checks to analyze system data i.e. error logs, to

identify issues, and ensured corrective actions.

• Filtered data, created customized reports for trading desk using SQL Server 2008 database & integrated the results with Crystal Reports.

Amirit Technologies Inc. NJ

( July 2012 – S ep 2012)

Project Support

• Worked for client AT&T, in coordination with vendor Alcatel -Lucent on 4G/LTE Implementation project in NJ, PA & DE market to

measure performance and determine network coverage at pre & post launch phases.

• Performed various shake down tests pertaining to each site, i.e. stationary (ping, download & upload), mobility, IRAT and make sure

handovers are proper, trace out call drop out ratio, performed single site verification and ensured each test is successful to meet KPI’s.

• Collected data using network traffic capturing software interpreted and presented reports to team leader regarding network parameters &

formulated data analysis results to identify trends.

• Participated on bridge calls and shared data with RF design engineers to evaluate network metric results and supported project manager in

meeting specific objectives, phase implementations to meet specific planed timelines / KPI’s.

Salman Rafique Computer Science Graduate; CCNA, MCITP & MCTS Certified: Microsoft Project 2010, Managing Projects.

Address: 21 – Teal Court, East Windsor NJ 08520. Email: ab4ast@r.postjobfree.com Telephone: 732-***-****

National Bank of Pakistan Regional Data Centre

( Mar 2010 – Apr 2012)

Infrastructure Project Coordinator

• Worked as Project Coordinator – IT infrastructure for implementation of online connectivity & network infrastructure expansion project in

coordination with engineering teams & WAN services provider.

• Designed & implemented branch network, deployed racks, formulated IP Scheme, Installed, configured networking devices included Cisco

branch series 1800, 2800 & 2900 routers, Catalyst 2950 switches, Modems & CSU/DSU; setup site-to-site leased line circuits, VLAN’s and

provided VPN access to enterprise LAN.

• Provided administration for Microsoft windows server 2003 & 2008-R2 servers; installation, configuration of server roles, features and

advanced troubleshooting support for TCP/IP networking services in Microsoft environment.

• Provided Tier-I network support, troubleshoot connectivity & packet loss issues; escalate incidents to Tier-II NOC team as needed, and

ensured maximum uptime services as per SLA.

• Managed AD Implementation & Rollout; includes deployment of DC, RODC with sites configuration, setup DHCP & DNS Services

• Worked as part of ERP implementation team in coordination with PMO, created rollout schedule & conducted end-user training on

executing daily operational tasks on system.

• Performed XP - 7 deployments, migrated user data; included packaging, distributing images using windows deployment services on server

2008-R2, Microsoft Deployment Toolkit 2010(SIM, ImageX) & MSI software packages distribution using SCCM 2007 R2.

National Bank of Pakistan Regional Data Centre

( Mar 2008 – F eb 2010)

Technical Support Engineer

• Provided comprehensive desktop support to more than 500 users in multiple branch locations on site & remotely; answered incoming calls,

remote desktop captures and maintained helpdesk ticketing queue.

• Installed & imaged new workstations using Norton Ghost, for windows XP/7 operating system; performed advance PC configuration, repair,

device driver & software compatibility issues.

• Performed installation of Exchange Server 2003; created GAL, user mailboxes, public folders & custom filters; OWA & provided support for

configuration of mail client’s on workstations, tablets & smart phones.

• Managed Symantec End Point Manager – Antivirus suite, as system admin includes building Antivirus server, setup configurations, applying

policies, creating & deployment of client packages companywide and keep the server updated.

• Installed & configured network printers, faxes / scanners, copiers; deployed software’s & printing devices using group policy on

users/computers account in active directory and mapped drives, folder redirection to facilitate users with shared resources access.

• Managed backup jobs for AS-400 financial data on media and at remote sites to adhere compliance with BCP / DRP standards.

Habib Bank Limited Technology Support Group

( Aug 2006 – F eb 2008)

Help desk Coordinator

• Worked as part of core banking - ERP implementation team; performed data acquisition, cleansing, migrated financial/non-financial data

and ensured branch ledgers, head of accounts are consistent

• Supervised MISYS daily start-of-day / end-of-day steps, rectified abnormal transactions & ensured smooth system operations.

• Worked on IBM AS/400 Server for MISYS - EQUATION system administration; includes user creations, defined roles & authorities,

monitored logs, executed routine job steps to carry out day to day transactions

• Prepared different MIS reports for business & operations units using Centralized reports generation utility for daily, weekly, annually as per

management requirements & managed printer spooler jobs for printing ledgers, statement of accounts etc.

• Maintained hardware inventory, documentation of servers & created ERP user system manuals to illustrate daily system operations.

• Installed, configured computer hardware, software & peripheral devices; provided technical support thereon for troubleshooting daily IT

operational tasks pertains to system, application software’s, PC repair & fixing windows failure issues.

Academic Qualification

MS – Computer Sciences (Computer & Information System) CGPA 3.50 / 4.00

University of Central Punjab Lahore, Pakistan. Apr, 2009

BS – Computer Sciences (Computer System Networks) CGPA 3.65 / 4.00

Allama Iqbal University Islamabad, Pakistan. Mar, 2005

Professional Certifications

MCTS® - MS Certified Technology Specialist: Microsoft Project 2010, Managing Projects (Certification No: E328-3056) June, 2013

CCNA® – Cisco Certified Network Associate (Certification ID: CSCO11717487) Apr, 2010

MCITP® – Enterprise Administrator (Certification ID: 7948907) May, 2011

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