Customer Service Sales

Johnnie Lynn Walls

Executive Profile

A specialist who is focused in planning, directing, coordinating work and monitoring sales revenues; has assisted in

formulating policies, managing daily operations, and planning using materials and policies as well as resources; handled

personnel, purchasing, or administrative services; has exceptional leadership skills that motivates team to perform; has good

business sense used for consolidating all performance and efforts of various departments to achieve goal; sets key

performance indicators to serve as guide for employee success; has keen ability to adapt to new business and make it run

successfully together with other company campaigns

Skill Highlights:

: Effective public relations and marketing skills

: Planning, organization and work coordination and delegation skills

: Decision-making, project management and operational skills

: Effective working relationships

: Follow written and verbal instructions

: Effectively verbal and in written communication skills

: Small business development

: Project management

: Product development

: Leadership/communication skills

: Business operations organization

: Client account management

: Budgeting expertise

: Employee relations

: Self-motivated

Core Accomplishments:

: Staff Development:

: Launched well-received program of professional development courses for all staff.

: Mentored and coached employees resulting in a 25% increase in productivity.

: The Association for Operations Management, Member

: Institute of Operations Management, Member

Professional Experience:

United Trading Title: Front office manager July 1999- 2006

Responsibilities:

: Accountable for front office, including overall customer satisfaction.

: Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

: Verified and logged in deadlines for responding to daily inquiri es. Managed incoming and outgoing calls.

: Maintained and organized master Resident Index and information files in master database. Computed, recorded, : and

proofread data, records and reports.

: Performed heavy bank reconciliations and cash flow statemen ts.

: Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system

improvements and streamlined processes.

: Worked closely with company executives to identify new business opportunities and routinely p articipated in the sales

process.

: Reported and consolidated company financial performance.

: Communicated with customers, employees and other individuals to answer questions and explain information.

Ziyan Salon and Spa Title:Owner/General manager June 2006 - Feb 2012

Responsibilities:

: Strengthened company's business by leading implementation of Lead developing new policies, Managed team of [36] of

professionals Stylist and spa crew.

: Increased profits by 60% in one year through restructure of business line.

: Generated new business through new ideas of free advertising. In the first year of business my company was debt free.

: Directed management of costs and expenses to ensure effective plant operations.

: Forecasted expenses and planned budgets.

: Drove sales, financial management, and ensured that store profits and productivity goals are achieved monthly.

: Ensured that customer service standards are consistently met through active floor service management process es.

: Created and cultivated a store environment where diversity is valued and is practiced

: Handled, monitored all merchandise and inventory management systems to remain competitive

: Promoted products and product-bundling, marketing initiatives to have a good status in the marketplace and get ahead of

competition.

: Created and implemented effective lines of communication within the Salon & Spa

: Handled payroll, AP and AR.

: Pr-booked appointments to guarantee repeat business.

Bankers Life & Casualty Title: Health insurance agent November 2010 April 2011

Responsibilities:

: Received my Health insurance license to sell Heath insurance, and was studying for my life insurance license.

: Cold Calling, “goal” 80 calls per-day, and 5 appointments set per day.

: Door to door advertising.

: helping individuals and families protect their financial security and prepare fo r retirement. Take time to get to know their

family, listens to their needs and values, and was dedicated to helping them meet their goals for a secure retirement.

: Generated new business through new ideas of free advertising.

: Visiting clients to insure they new the laws and regulations about the new laws regarding medicare and medicaid.

J Salon & Spa Title: Owner/General manager Feb 2012 Now

Responsibilities:

: Accountable for [all] including overall customer satisfaction, and employees.

: Generated new business through new ways of advertising and customers satisfaction.

: Captured 55%+ market share with new product quickly brought to market.

: Strengthened company's business by leading implementation of a business consulting (salon service inc) employees

account abilities were increased 85%.

: Developed and directed strategy for launch of new product that became #1 in the marketplace 11 months after launch.

: Monitored performance, including accounting, personnel and logistics

: Analyzed, tracked and communicated store performance metrics as well as performance goals for both the sales personnel

and the Salon and Spa.

: Led in the recruitment, hiring, training, coaching, and development of excepti onal, sales-driven teams

: Created and enforced a culture with outstanding customer service.

: Implemented store directives, policies and procedures, and administered requests of sales partners and

assistant managers.

: Performed regular inventories with purchasing and inventory manager to monitor stocks

Conducted quarterly evaluation of personnel for performance bonus and promotions

: Directed management of costs and expenses to ensure effective Salon & Spa operations.

: Forecasted expenses and planned b udgets.

: Produced reports, fished for feedback and strengthened customer relations to increase sales and retain customers.

: Produced all internal and external billing services to properly inform clients of costs.

: Followed proper accounting methods and performed account receivables tally with the customer.

: Produced weekly reports and ensured regulatory compliance and service certifications.

: Handled payroll, AP and AR.

: Pr-booked appointments to guarantee repeat business.

LOXONE Title: Lead Developer April 2013 Now

Responsibilities:

: Developing relationships with companies to insure the sale of Loxone's product.

: Cold Calling

: Goal per day 60 calls placed a day,18 personal emails, and 1 welcome package to be sold per week.

: Followed proper script.

: Produced and new script for the company to get pass the receptionist to be able to get directly to the owners of the

company.

Education:

Georgetown: 1997

: Business/Arts

Kaffmans: 1999

: Hair design

Skills:

: Effective public relations and marketing skills

: Planning, organization and work coordination and delegation skills

: Decision-making, project management and operational skills

: Effective working relationships

: Follow written and verbal instructions

: Effectively verbal and in written communication skills

: Payroll

: Accounts payable/ receivable

: Cold calling and Lead developing

Awards and Affiliations:

: The Association for Operations Management, Member

: Institute of Operations Management, Member.

: Best in Show, 4th of July Parade.

: Best Hair & Fashion show in Lexington. Reward received by “Paul Mitchell”.

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