Manager Training

Jay Taylor

**** ****** **., **** *****, Arkansas 71603

H: 870-***-**** . C: 870-***-**** . ***.*******.******@*****.***

IT Technician / Desktop Support Analyst

High-performance, results-oriented IT professional with 16+ year career in

implementing, supporting, and maintaining complex technical solutions and

Windows-based platform infrastructures. Demonstrated ability to integrate

innovative system applications, perform equipment installations, monitor

network and system operations, and repair and maintain PC equipment and

peripheral resources. Keen aptitude for interpreting end-user needs and

implementing technology improvement initiatives to align technology

services to meet corporate goals. Adept problem-solver, skilled in

troubleshooting network resources, evaluating technical alternatives, and

recommending solutions that maximize system performance.

Areas of Expertise:

Desktop Support Strategy Hardware / Software Resource

Implementation Management

Technical Documentation Systems Configuration &

Development Implementation

Troubleshooting & Problem User / Team Training & Operations

Resolution Support

Technical Proficiencies

Platforms: Windows 98 / 2000 / XP / 7

Tools: AutoDesk Inventor, PDF creator, Microsoft Visio, Microsoft

Project, Rockwell Automation software, Funk software, McAfee

Virus scan, IBM Client Access, Microsoft Office (Word, Excel,

PowerPoint, Outlook, Access), Visual Basic

Hardware: IBM, Sun and HP Servers, SCSI devices, printers, and scanners,

RF Scanners / Access Points, VoIP / Analog Pone Systems, CAT5

cabling / termination, Network Routers / Switches / IDF's

Professional Experience

Stant Corp, Pine Bluff, Arkansas

PC Technician (10/2000 to 7/2012) IT Manager (07/2012 to present)

Maintain and support all technical resources and computer systems for this

leading manufacturer of automotive fuel systems, fuel / radiator caps, and

thermostats with $125M in annual sales. Interface across all departments,

promptly resolving technical issues. Coordinate with end-users and managers

to evaluate and troubleshoot issues, and implement corrective actions to

maximize system functions. Manage vendor SLA agreements, maintaining

copiers, scanners, and barcode equipment.

Key Accomplishments:

. Designed Microsoft Access databases to aide Quality/Manufacturing

departments in auditing, sorting, producing, and dispensing reports as

needed.

. Serve as local point of contact to help desk personnel, updating user

permissions, granting network access and troubleshooting connectivity

issues as needed.

. Developed and authored training material on new equipment and

processes, conducting training sessions for staff and machine

operators regarding proper use of technical resources.

. Played key role updating and installing new VoIP phone systems,

training users and creating voicemail accounts.

. Solely responsible for setup and maintenance of ADP time clocks,

updating security groups and creating employee badges to reflect

proper authorizations and use on "Mag" locked doors.

. Successfully source, purchase, and program user Blackberry's and cell

phones, tracking and inventorying technical resources including RF

scanners, copiers, PCs, monitors, network switches, cell phones, and

laptops.

Stant Corp, Pine Bluff, Arkansas

Assembly Floor Team Lead (10/1995 to 10/2000)

Supervised daily production operations for team of line technicians charged

with the production of Radiator caps and Mini Radiator caps. Oversaw

calibration and maintenance of production equipment. Ensured team was

properly trained on all duties, equipment operations, and safety

procedures. Planned work schedules, production runs, and assigned duties to

ensure highest product quality and efficient production processes.

Key Accomplishments:

. Demonstrated leadership in developing team of dedicated line

employees, skilled in completing assigned tasks on time, adhering to

safety regulations, and meeting all quality standards.

. Successfully developed and recorded daily and monthly productivity,

delivery, and production inventory reports used by management to

forecast quarterly and yearly production goals and plans.

. Surpassed company objectives and expectations in identifying

production issues and implementing solutions that improved overall

manufacturing process.

Educational Background

Pursued Associates Degree in Computer Aided Drafting

Southeast Arkansas College, Pine Bluff, Arkansas

Professional Development:

Installation & Implementation of Windows XP ? Training ADP System

Operations ? RF Scanner / RF Access Configuration & Support ? Analyzing

System Requirements ? Network / Computer System Troubleshooting & Problem

Resolution ? Application Monitoring

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