Manager Technical Support

Saravanaraj Kanastheren (SK)

** ****** ****** ******* *** 4113 048******* *****.***@*****.***

PERSONAL SUMMARY

• Over 8 years of experience in Information technology including 3.5 years of experience in

Enterprise Applications Integration (EAI) using full range of Tibco Products Tibco BW,

Active Database (ADB) Adapter, TIB/Hawk, Tibco Enterprise for JMS/EMS and B2B Product

& Testing.

• Expert level skills in Tibco Admin with EMS, Business Works, TIBCO Rendezvous, JMS,

XML and with Product Testing Methodologies. Have given extensive Production Support on

the Tibco Products, in various operating systems like Windows, UNIX, Solaris and Linux.

• Troubleshooting issues related to RV/EMS for production and test environments. Script

deployment of Tibco packages in Unix environment.

• Start/Stop processes of Adapters, BW, Hawk, Administration domains. Monito ring Tibco

services through Hawk and RTView. Maintaining and managing Tibco middleware products

like RV, EMS, BW.

AREAS OF EXPERTISE

Certifications: TIBCO Active Matrix Business Works 5.9, IBM AIX 6.1 Administrator, SCSA S,

SCSA Solaris 10 [Part-I], UNIX Shell Programming for System Administrators,

MCSE, MCT, ORACLE 9i SQL.

Systems: Windows XP, Vista, 7, Windows Server (2000/2003), ISA Server 2000, Red Hat

Enterprise Linux 4, Unix Solaris 10, IBM AIX 6.1

Databases: MS Access, Oracle 11i SQL, MySQL [ODBC/ *plus]

Remote Accesses: Citrix Metaframe, MS NetMeeting, WebEx Communications Inc.

Networking: ADSL/ Wireless/ Router configuration (DNS, DHCP, FTP, TFTP), TCP/IP

Network Printer, Microsoft Internet Security.

Virtualization Software: VMware Workstation 6.5.1

Tools and Controls: MS Office, MS Project, SAP R/3 – HR Modules, AD Windows Server

(2000/2003), UBS, HP Performance Manager, TIBCO [Rendezvous/

RTView/ Hawk/ BC/ BW/ CDA/ ADB, EMS/ JMS/ XML], IP Configuration

[Rosettanet, EDI-12, EDI-FACT, EDI-TEXT], AS2 Protocol, EAI, SOA,

BMC Remedy, DR.

Multimedia: Adobe Director MX 2004, Adobe FreeHand MX, Adobe Flash MX.

Scripting: Shell Programming for System Administrators.

PROFESSIONAL EXPRIENCES

Designation: Systems Engineer II JULY 2009 – MAY 2013

Seagate Technology, Malaysia

Highlight:

Maintain high service availability for Enterprise Application Integration and B2B infrastructure

customers. Organize support team to effectively deliver EAI, Service Oriented Archi tecture

and B2B products in production environment. Collaborate with Subject Matter Expert

escalations to minimize business impact.

1

Main Duties:

• Build archive file deployed the projects into various environments by using TIBCO

Administrator.

• Involved in Tibco BW and Adapter deployments.

• Involved in Production build and release of application EAR’s

• Supported for Hawk Monitoring tasks, Involved in creation of hawk rulebases.

• Changed given global variables as per the request mail.

• Supported CRQ’s as per the schedules.

• Start/Stop and monitor all Adapter and BW instances.

• Review all alert mails which are coming into mail box.

• Responsible to solve support tickets in Remedy Tool

• Testing the interfaces in DEV and PPR by coordinating with source and target applica tions.

• Created and managed Queues and Bridges; Groups and Users.

• Installed TIBCO components (e.g., Business Works, Admin, EMS, etc.)

• Installing, configuring, and testing TIBCO EMS, Rendezvous, TRA, Administrator, Business

works, Hawk, Adapters, etc.

• Involved in configuration of ADB adapter for various services.

• Provided on-call support 24/7 for TIBCO environment and Working Experience

independently and within the team

• 24/7 customer support for TIBCO - application/technology Adapters. TIBCO's Technical

Assistance Centre assigned the reported issue and intimated the Support workgroup.

• Provide an initial response to the customer - meet SLA response time

• Collect relevant information to reproduce the reported problem

• Perform problem diagnosis and research th e issue

• Handle end user communication and work with the customer on next step diagnosis.

• Provide operationally acceptable workarounds to customer issues

Project Achievements:

Disaster Recovery on Production Seagate Business Exchange Domain. Activatio n on

multiples process:- Content Delivery Adapter agent, Seagate Information Bus, Active

Directory Database Agent, Inbound Business Work processes [Rosettanet, EDI-12, EDI-

FACT, EDI-TEXT], Business Connect, Outbound Business Work process [EDI-FACT, EDI-

X12, EDI-TEXT, Rosettanet].

Seagate Information Bus Servers; Oracle database upgrade for production environment.

Seagate Information Bus Servers; TIBCO Hawk upgrade for production environment.

RTView setup for EAI real -time regional monitoring dashboard on UNIX and LINUX

operating systems.

Necessary Skills:

UNIX/Linux, Solaris, AIX, HP Performance Manager, TIBCO [Rendezvous/ RTView/ Hawk/ BC/

BW/ CDA/ ADD/ EMS/ JMS/ XML], IP Configuration [Rosettanet, EDI-12, EDI-FACT, EDI-

TEXT], AS2 Protocol, Disaster Recovery, EAI, BMC Remedy, SOA, Oracle 11i SQL, MySQL

[ODBC/ *plus].

Designation: Wintel System Administrator SEP 2006 – JULY 2009

Infinite IT Consultancy and Training, Malaysia

Highlight:

Provide timely status updates to Service Desk and relevant parties. Conduct root cause

analysis and implement pro-active measures.

2

Main Duties:

Manage systems changes through change request process and provide status reports to the

relevant parties. Plan and carry out tasks to roll out changes to the system environment.

Adhere to security standards or best practices to avoid security breaches and reduce system

vulnerability. Monitor and measure the performance and availability of the systems

environment; implement corrective actions identified to improve performance and availability.

Provide system related technical support and advice to users or the application team. Lead,

guide, coach and train junior Technical Support Specialist. Provide weekly progress report to

the reporting manager on planned activities, incidents, service improvement plans, risk and

issues. Conducted training MCSA and MCP

Necessary Skills:

ISA Server 2000, Installing/Configuring/Administering in Microsoft Internet Security, Windows

Server 2000/2003, Active Directory 2000/2003, Small/Medium Officer network setup,

Installing/Configuring/Administering in Windows XP/Vista/7, ADSL/ Wireless/ Router

configuration (DNS, DHCP, FTP, TFTP), TCP/IP Network Printer, Microsoft Certified Trainer.

Designation: Technical Support Specialist JAN 2004 – August 2006

Digital Integrated System Sdn. Bhd, Malaysia

Highlight:

Handling entire of IT operations include installing, Configuring and Maintaining. Well prepared

with new project assigned.

Main Duties:

Setup and maintain computer networking including servers, hubs / switches and printers. To

assist users with the system applications, troubleshooting, providing solutions and following

through to closure. Provide technical support to end user pertaining to hardwar e, software

and networking matter. Supports call center operation for software application, systems

support & E-commerce process. Handle customer enquiries and complaints. Provid e online

support through voice & e-mail to international customers.

Necessary Skills:

Provide training for production operators, Windows Server 2000/2003, Active Directory

2000/2003, Department Officer Network Setup, New Windows Installation, ADSL/ Wireless/

Router Configuration, TCP/IP Network Printer Setup.

EDUCATION BACKGROUND

Bachelor of Science (Hons) Computing Studies 2001 – 2004

University of North Umbria, UK

Higher Diploma in Computer Studies 1999 – 2001

Institute Perkin Goon, Malaysia

The City and Guilds of London Institute

REFERENCES

Available Upon Request

3

Contact this candidate