Customer Service Quality Assurance
Resume:
Relocating to the Houston,tx area */**/****
Marcus Chew
**** ******* **** *****, ********, TN 38133
SKILLS SUMMARY
• Excellent Customer Service skills over 10yrs
• Great typing skills, 10 key by touch
• Universal EPA HVAC Certified
• Refrigeration: Mechanical refrigeration system, pressure/temperature relationships,
brazing and heat transfer.
• Air Conditional: Equipment, troubleshooting, refrigeration and electrical problems.
• Heating: Troubleshoot combustion and electrical problems in fossil fuel equipment.
• Commercial HVAC: Compressor components, capacity control and methods of
unloading electronic air cleaning principles.
• Commercial Refrigeration: Operation and components of commercial refrigeration,
freezers and ice making equipment.
• Certified Lift Driver (Forklift, Reach, Cherry Picker, scissor lift, Bendi) and use of RF
scanner
• Proficient in Microsoft Excel, Word, & Outlook, Windows 95, 98, 2000, 2003& XP
• Over fifteen years of work experience in retail, warehouse, and distribution.
• Have own tools and valid drivers’ license
EDUCATION
Vatterott Career CollegeMemphis, TN
Associate of Occupational Studies (AOS) Degree, Heating Air Conditioning and
Refrigeration Technology
Honors: 3.75 GPA, Director's List
EXPERIENCE
Brims Snack Food Inc.
Machine Operator
Bartlett, Tn Dec 2012- Present
Responsible for operating various manual and automated equipment in the production
process.
Reading Blueprints
Setting up machinery and ensure all production materials are available.
Operating and monitoring equipment and replenish materials as needed.
Visually inspecting production run and document results.
Determining and report malfunctions to appropriate parties.
Maintaining cleanliness of equipment and assigned area.
Operating blow molding machines & various machines in the plant to ensure production
and quality standards are met on a regular basis.
Communicating any machine issues, such as improper functioning and blockages, to the
appropriate personnel when necessary.
Maintaining a careful watch on machines during your shift in case the machines stop
running correctly.
Acquiring skills and knowledge in a fast-paced environment that will allow you to better
perform repairs.
Using my mechanical aptitude to learn how the machines work and be able to spot when
machines are not working properly.
Siemens
Maintenance /Supervisor Memphis,Tn May 2011- Dec 2012
Provide excellent customer service to leading consumers as well as maintain 619,000
square foot distribution facility during second shift. Assist customers with order and
quality assurance. Mange small maintenance crew in performing different task in
maintenance on forklifts, painting, plastering walls, minor plumbing, troubleshooting
and, changing filters. Maintain grounds.
Technicolor/Ceva Logistics
Memphis,tn
Jan. 2008-May.2011
Quality Assurance –Team lead
Responsible for inventory verification and inventory control. Loaded & unloaded trailers,
processing orders for shipments. Operated forklift, reach, cherry picker, and pallet rider.
Ensured the account orders were received and processed by deadlines while providing
outstanding customer service.
Sam’s Club
Customer Service Representative
Memphis,Tn June 2005- Dec 2007
Provided a high level of customer service; sold tires. Maintained inventory using
computerized system. Ran cash register. Mounted, balanced, rotated and repaired tires.
Brintons’ Ax
Greenville,Ms July 1999-Dec2004
Warehouse
Ran a computerized weaving machine to produce high quality carpet; trained other
employees; stocked merchandise; pulled orders and prepared for shipment to customers.
Company closed.
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